Do NOT use CollectPlus

lyniced

Why are they taking 'forever' to deliver my parcels? I've checked tracking constantly and it has said 'despatched from depot' since Tuesday 9th Dec. tried to ring, but they never answer. What's going on? Is anyone else in the same boat?

Obviously_the_best

Collect+ are delivered by Yodel, who if you've seen the news you'll have seen are struggling at the moment. Backlogs everywhere and collections suspended.

Broadwood

Obviously_the_best wrote: »

No courier actually really handles parcels more roughly than any other, it's the mechanical sorting systems. The only way to prevent it with any courier is to package your parcels properly, and read the list of things they say they won't cover.

The mechanical sorting systems rarely damage parcels. It's how they are transported before and after sorting that gets them damaged.

Some courier firms use sacks for smaller parcels (then sling them about and pile the sacks into trailers) while other couriers use cages with shelves. Guess which system damages parcels? Larger goods are usually moved on pallets. Cages are far costlier in space and weight terms. You get what you pay for. Also depends what type of goods you are shipping and how fragile or expensive they are.

I've worked with parcels for 2 different couriers since 1979. Parcels are NOT rocket science. They just need handling with a bit of care and common sense. Basically the right tools for the job.

bartelbe

Well they managed to find and deliver my items, so I am happier. My problem was with the lack of information. The tracking stalls, and then nothing.

At least you can talk to a human, but it took two calls to get someone to deal with the case properly.

A more balanced view than my original anngry post is, yes use Collectplus, but if you want your parcel to be delivered by prerpared to relentless complain till they do something.

Peedoff2015

i made the misfortunate mistake of using collect+ to send an ipad air i sold on amazon uk via their tracked guaranteed delivery with £300 insurance and signature required on delivery
the item was picked up from local merchant in aberdeen by yodel couriers on 2nd sept 2015 over 30hrs after i had taken it to their merchants shop in aberdeen on 1st sept 2015 at 11.25am
since then it has been a bloody nightmare and on the 7th sept 2015 i went on collect+ site to track parcel and saw the item delivery failed and was being returned to sender
i immediately contacted collect+ about this only to be told we have lost your parcel within the depot it was scanned into and we cant locate it they also said they contacted deopt managers concerned and also interviewed drivers employed by collect +,yodel etc
which i feel they did not all they bleeding do is fob me off time after time after time and at no time did anyone from collect plus contact me when this fiasco happened i had to keep contacting them
the company have lied through their teeth about this as i honestly suspect that some dirty scumbag withing their depot has halfinched my item basically STOLEN IT
and to make matters worse they now say i am only entitled to a scabby £50 compensation also the refund of lable purchase price and seems they want to get out of their legal responsibilities
i contacted the police about this only to be told that sorry we are not investigating this matter as it is not a police matter to intevene into even though i am alleging theft by a collect+ employee what a goddamn joke
i may as well say to collect+,the police please go right ahead and rip me off ,screw me over,screw me over,violate my civil and human rights you lot are acting like beyond reproach
i had to issue a full refund to the buyer on amazon uk and I AM NEVER SELLING AGAIN OR EVER USING COLLECT + FURTHERMORE I WILL NEVER REPORT ANY MATTERS TO MY LOCAL POLICE AS THEY ARE A BUNCH OF USELESS :mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:

FROM NOW ON I SHALL TAKE MATTERS INTO MY OWN HANDS AS THE POLICE AND COLLECT+ARE LAZY USELESS INCOMPETENT NEGLIGENT :mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:

custardy

Peedoff2015 wrote: »

i made the misfortunate mistake of using collect+ to send an ipad air i sold on amazon uk via their tracked guaranteed delivery with £300 insurance and signature required on delivery
the item was picked up from local merchant in aberdeen by yodel couriers on 2nd sept 2015 over 30hrs after i had taken it to their merchants shop in aberdeen on 1st sept 2015 at 11.25am
since then it has been a bloody nightmare and on the 7th sept 2015 i went on collect+ site to track parcel and saw the item delivery failed and was being returned to sender
i immediately contacted collect+ about this only to be told we have lost your parcel within the depot it was scanned into and we cant locate it they also said they contacted deopt managers concerned and also interviewed drivers employed by collect +,yodel etc
which i feel they did not all they bleeding do is fob me off time after time after time and at no time did anyone from collect plus contact me when this fiasco happened i had to keep contacting them
the company have lied through their teeth about this as i honestly suspect that some dirty scumbag withing their depot has halfinched my item basically STOLEN IT
and to make matters worse they now say i am only entitled to a scabby £50 compensation also the refund of lable purchase price and seems they want to get out of their legal responsibilities
i contacted the police about this only to be told that sorry we are not investigating this matter as it is not a police matter to intevene into even though i am alleging theft by a collect+ employee what a goddamn joke
i may as well say to collect+,the police please go right ahead and rip me off ,screw me over,screw me over,violate my civil and human rights you lot are acting like beyond reproach
i had to issue a full refund to the buyer on amazon uk and I AM NEVER SELLING AGAIN OR EVER USING COLLECT + FURTHERMORE I WILL NEVER REPORT ANY MATTERS TO MY LOCAL POLICE AS THEY ARE A BUNCH OF USELESS :mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:

FROM NOW ON I SHALL TAKE MATTERS INTO MY OWN HANDS AS THE POLICE AND COLLECT+ARE LAZY USELESS INCOMPETENT NEGLIGENT :mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:

This can happen with any carrier.
Not checking their T&Cs for compensation is madness.
No idea what you paid but why not simply go with Royal Mail SD?
Covered and a far higher service level/performance.

martindow

Peedoff2015 wrote: »

as i honestly suspect that some dirty scumbag withing their depot has halfinched my item basically STOLEN IT
and to make matters worse they now say i am only entitled to a scabby £50 compensation also the refund of lable purchase price and seems they want to get out of their legal responsibilities
i contacted the police about this only to be told that sorry we are not investigating this matter as it is not a police matter to intevene into even though i am alleging theft by a collect+ employee what a goddamn joke

It is clear that you are very angry, but you have to take responsibility for how you send items. As custardy says you need to choose carriers whose insurance covers the item you are sending. Most carriers have lots of exclusions that need to be checked.

You might honestly suspect theft but you have no evidence of this at all. I'm not surprised the police are not interested.

Norman_Castle

Peedoff2015 wrote: »

and to make matters worse they now say i am only entitled to a scabby £50 compensation

Did you pay for additional compensation?.

"Additional Compensation" means the additional compensation cover of either £150 or £300 purchased by the Customer for lost or damaged parcels and shall include the Company’s additional liability to the Customer for those lost or damaged Parcels.

[Deleted User]

Have you tried my Hermes where they collect from your address ? You specify the amount of compensation required before handing over the parcel. I've never had any problems with them.
Good luck with your complaint?

custardy

bushbaby1103 wrote: »

Have you tried my Hermes where they collect from your address ? You specify the amount of compensation required before handing over the parcel. I've never had any problems with them.
Good luck with your complaint?

Full list of excluded items
Please be aware that the following goods are Excluded from Compensation for Damage:

Antiques (objects over 100 years old)
Any dangerous, hazardous or prohibited goods (as detailed in our Prohibited Goods section)
Articles made largely or wholly of gold, silver or other precious metals
Ceramic or composite items of any description including without limitation glass, mirrored items, crystal, ceramics, porcelain, plaster, marble, china, stone, slate, resin, granite, concrete (or any item containing these materials)
Items which have been strapped together
Diamonds and other precious stones
Eggs
Electrical or electronic items
Food items
Fire Extinguishers
Fossils, Stones, Stoneware
Furniture (Unless flat packed)
Items made wholly or partly of glass
Human and animal remains including, without limitation, ashes
Jewellery
Liquids
Marble or any stone derivative
Bankers' drafts
Current bank notes
Currency notes or coins
Credit cards / debit cards
Uncrossed postal orders which do not state to whom they are to be paid
Cheques or dividend warrants which are uncrossed and made payable to the bearer
Bearer securities including share warrants
Scripts or subscription certificates
Bonds or relative coupons un-franked postage or revenue stamps (except a revenue stamp embossed or impressed on an instrument which has been executed)
Coupons, Vouchers, Tokens, Stamps
Lottery tickets, scratch cards or similar
Items which can be exchanged by themselves or with any other item for money or goods or services
National insurance stamps
All tickets including travel and events
Musical instrument hard cases and suitcases when used as external packaging
Musical instruments
Negotiable documents
Perishable goods
Plants, seeds, flowers, and plant derivatives
Real fur
Resin items, amber and composites
SIM cards
Watches
Tobacco and Tobacco products.

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