The SayNoTo0870 Article Discussion Area

Blue_Max

for a moment I thought 0870 pushers hacked in and crashed saynoto0870.com :eek:

I just checked the site in my PC and laptop and all is well :j

paul2louise

Had another go and now it seems to be working so hopefully problem sorted.

thanks

NFH

NFH wrote: »

The issue of customer service lines using 084 and 087 prefixes should be resolved later this year. Article 21 of Directive 2011/83/EU on Consumer Rights states:

Member States shall ensure that where the trader operates a telephone line for the purpose of contacting him by telephone in relation to the contract concluded, the consumer, when contacting the trader is not bound to pay more than the basic rate.

The government plans to enact this directive in the UK later this year, earlier than previously planned because of Article 19 which covers card surcharges.

Despite the Consumers' Assocation reporting that the Treasury would be "bringing the Consumer Rights Directive into effect in the UK by the end of 2012", I have received confirmation from the Department for Business, Innovation and Skills that only Article 19 of the directive will be implemented early. The remainder, including Article 21, will not take effect until June 2014, so we will have to put up with another two years of rip-off customer service phone numbers. Given that Article 19 will be implemented early, I wonder whether we could campaign to have Article 21 included in the early enactment. For example, it is relevant to Ofcom's consultation on "Simplifying Non-geographic Numbers".

NFH

The Department for Business, Innovation and Skills (BIS) has published a Consultation on the implementation of the Consumer Rights Directive 2011/83/EU. Article 21 of the directive states "Member States shall ensure that where the trader operates a telephone line for the purpose of contacting him by telephone in relation to the contract concluded, the consumer, when contacting the trader is not bound to pay more than the basic rate".

After reading BIS's EU Consumer Rights Directive: provisions on delivery, passing of risk, communication by telephone and consent for additional payments. Impact assessment document, two problems are noticeable:

• In paragraph 27 of the impact assessment, BIS states "084/087 numbers can be low cost to the consumer, with some telephone companies charging calls to 0845/0870 numbers at the same or lower rate than a standard geographic (01,02 or 03) numbers. These calls do, however, involve some kind of revenue-sharing and therefore, the extent to which they can be considered to fulfil the basic rate criteria has to be looked at more closely". It is worrying that BIS considers any possibility that 084/087 numbers might be considered basic rate. We therefore need to present many arguments to BIS of why these numbers should not be considered as "basic rate".
• Article 3 of the directive states that the directive shall not apply to contracts in certain industries, e.g. healthcare, gambling, financial services and passenger transport services. It is good news that in paragraph 30 of the impact assessment, BIS states "Costs remain the same per trader, although a slightly larger number of traders will be covered, namely regulated professionals providing healthcare services, providers of private social services (care homes etc.) package travel and timeshare traders". However, it is worrying that BIS is extending the legislation only to package travel and not to all passenger transport services. This means, for example, that Ryanair can continue to operate premium rate phone numbers for complaints, an existing unfair commercial practice that frustrates its customers. It is also puzzling why financial services should be excluded, thereby allowing banks to continue operating unfairly on 0845 numbers. I do not see why any industry should be excluded from the provisions of Article 21 of the directive.

Please respond to the consultation using the BIS contact details here, placing particular emphasis on the above two points.

alanw888

I have recently 'purchased' a Samsung G3 on T-mobile for £26 p.m. from Tesco and that includes unlimited landline calls to 01 02 & 03 plus ALL 08xx numbers but not 09xx. So even the calls to 0800 numbers are free and not just selected ones. The only draw back is this unlimited offer is not obvious and you have to register on the T-Mobile site and change your 'booster' from the 'unlimited text message' which appears to be standard with the plan to 'unlimited landline calls'. Texts then revert to 500 p.m.

If you dont change the 'Booster' the following applies "Your minutes and texts are from the UK to UK mobile networks, voicemail, 08 numbers and numbers beginning 01, 02 and 03 (excluding Jersey, Guernsey and Isle of Man)". So still included but reducing your call minutes.
:T
I assume that this offer is not specific to this phone and anyone with a T-Mobile account could take advantage.

I am sure that this is going to save me a lot of time not looking up numbers on 'SayNoTo0870' and money on those numbers that are not listed on the website.

NFH

alanw888 wrote: »

ALL 08xx numbers

Does it really include 0871? I'd be very surprised.

System

Hmm. Tesco's website
http://phone-shop.tesco.com/mobile-phones-and-sim-cards/pay-monthly-phones/network-terms-and-conditions.aspx
says, under "pay monthly"

Your monthly charge is for checking voicemail (including call return), minutes and texts to call customers of other UK mobile networks and numbers starting with 01, 02 & 03 (excluding Jersey, Guernsey and the Isle of Man) and minutes to call numbers starting with 08 at any time.

But Tesco give a link to T-mobile, which is broken.
T-mobile's own site
http://www.t-mobile.co.uk/shop/pay-monthly/
says nothing about any "booster" including any minutes to 08 numbers. T-mobile did I believe once have Flext (or some such) plans which included 30 minutes to 08 numbers, but these are not available to new customers.
Looks as if there may be a mistake by Tesco - though if they have put it in writing, perhaps they will honour it!

jhp

alanw888 wrote: »

I have recently 'purchased' a Samsung G3 on T-mobile for £26 p.m. from Tesco and that includes unlimited landline calls to 01 02 & 03 plus ALL 08xx numbers but not 09xx. So even the calls to 0800 numbers are free and not just selected ones. The only draw back is this unlimited offer is not obvious

All T-Mob new contract,s and sim only one contract,s now include all 08 calls in the inclusive minutes.( Apart from the Full Monty Tariff or You Fix 12 month plans.)Whether you have the landline booster or not.

"Your inclusive minutes and texts are from the UK to UK mobile networks, voicemail, 08 services and numbers beginning 01, 02 and 03 (excluding Jersey, Guernsey and Isle of Man)."

(Normal Contract)http://support.t-mobile.co.uk/resources/sites/TMOBILE/content/live/DOCUMENTS/0/D...


(Sim Only)http://support.t-mobile.co.uk/resources/sites/TMOBILE/content/live/DOCUMENTS/0/D...

Full T&C = http://www.t-mobile.co.uk/shop/terms-and-conditions/pay-monthly/

I can confirm yes when they say all they mean all including 0871.

I-LOV-MONEY

jhp wrote: »

All T-Mob new contract,s and sim only one contract,s now include all 08 calls in the inclusive minutes.( Apart from the Full Monty Tariff or You Fix 12 month plans.)Whether you have the landline booster or not.

Presumably not available for PAYG option. My credit is about to run out (Asda), and looking for someone cheaper!

Blue_Max

I use VoIP which is internet based. Can use it at home. And there are apps for smartphones for use with Wi-Fi.
With many VoIP providers, landline calls to UK, Europe, US, Canada, and some Asian countries are included free of charge. Calls to mobiles and other countries are very low.

When Wi-Fi is not available, I use PAYG by iCard mobile.
5p per min to UK Landline, 8p/min to mobile. No connection charges or any other strings attached.
Calls to 08 numbers (including 0800 and 0808) are chargeable but saynoto0870.com takes care of that ;-)