Problems with New RBS/Natwest/Ulsterbank Visa Debit Cards

oldgaijin

My Visadebit card doesn't work at Post Office Counters and hasn't worked since I received it over a year ago The staff are equally frustrated as they have to handle more cash. RBS not interested, don't answer e-mail complaints and 'phoning doesn't work either.

stclair

oldgaijin wrote: »

My Visadebit card doesn't work at Post Office Counters and hasn't worked since I received it over a year ago The staff are equally frustrated as they have to handle more cash. RBS not interested, don't answer e-mail complaints and 'phoning doesn't work either.

What account type do you hold? only basic account customers can use the post office at present.

[Deleted User]

I tried my RBS visa debit card for the first time at Asda pay-at-pump yesterday and it wouldn't authorise. Had to drive round again to a normal pump.

Wasn't happy.

jen245

If its a blue visa debit it won't work at pay pumps, as it is a full authorisation card

Toe-Jam

jen245 wrote: »

If its a blue visa debit it won't work at pay pumps, as it is a full authorisation card

Both the RBS cards are blue, If its doesn't have cheque guarantee on the card you can't use it at the pump.

EarthBoy

Toe-Jam wrote: »

Both the RBS cards are blue, If its doesn't have cheque guarantee on the card you can't use it at the pump.

New RBS cards won't have the cheque guarantee symbol on them after June this year when the CG scheme is abolished. How will you know what sort of card you've got then?

savagej

It is in the T&C's. It says if your card begins 4751 and I have forgotten the next 2 digits, then "we may decline it if the retailer cannot obtain authorisation". The NatWest T&C's I am not sure if they have been updated but they used to distinguish between the card with and without cheque card symbols. So they will have to change them at some point to let the customer know, well you would hope so anyway.

zppp

Toe-Jam wrote: »

Both the RBS cards are blue, If its doesn't have cheque guarantee on the card you can't use it at the pump.

No. The servicecard is purple (with chq guarantee) and the offline card is blue.

If your Visa Debit card replaces a Solo card (and begins with the numbers 4751 27 or 4751 28) this cannot be used in unattended Point of Sale terminals. This card type can only be used at a retailer or supplier of services where they can authorise the transaction with us at the time of the transaction being made and self-service terminals, such as those on trains or at petrol pumps, cannot perform such an authorisation.

http://www.natwest.com/global/visa/common-questions.ashx

EarthBoy

zppp wrote: »

No. The servicecard is purple (with chq guarantee) and the offline card is blue.

You're talking about NatWest, but Toe-Jam was talking about RBS. The RBS card is definitely blue. You can see a picture of it on this page:

http://www.rbs.co.uk/personal/current-accounts/g2/debit-cards/your-card.ashx

And in this PDF: http://www.rbs.co.uk/Downloads/personal/RBS_core.pdf

There's no sign of any purple RBS card there.

Toe-Jam

zppp wrote: »

No. The servicecard is purple (with chq guarantee) and the offline card is blue.



http://www.natwest.com/global/visa/common-questions.ashx

Natwest is not the same bank as RBS

https://www.natwest.com

https://www.rbs.co.uk

the question was about RBS not Natwest, i am aware the service card is purple for natwest.