Problems with New RBS/Natwest/Ulsterbank Visa Debit Cards

bingy_burge

What got my goat is rbs should have seen this coming and the off-ish woman @rbs said its the retailers fault. No sorry you have had a problem created by us switch are debit card provider.

How can barclays be processing a debit card payment on cc acc as a credit card?>

Tesco dvd service have accept the card.

stclair

The problem does lie with the retailers im regret to say. The bank communicated the change to everyone starting back in late 2008 stating that changes needed to be made for them to accept the new cards.

The bank are re communicating this fact to some retailers that they are aware of, however the bank can not force anyone to update there systems to take the new cards.

If someone wants to compile an proper spreadsheet of retailers that are not excepting the cards. I can pass the information to the department whom i've been speaking to regarding this issue. As the bank wont know which retailers are affected unless customers tell them.

As for retailers logging the new BINS as visa credit cards that also done to the retailers. The communication blatantly says the new BINS relate to visa debit cards. Ill get a copy of the actual communication and ill post it on here so you can see for yourselves what the communication actually says.

PNPSUKNET

stclair wrote: »

The problem does lie with the retailers im regret to say. The bank communicated the change to everyone starting back in late 2008 stating that changes needed to be made for them to accept the new cards.

The bank are re communicating this fact to some retailers that they are aware of, however the bank can not force anyone to update there systems to take the new cards.

If someone wants to compile an proper spreadsheet of retailers that are not excepting the cards. I can pass the information to the department whom i've been speaking to regarding this issue. As the bank wont know which retailers are affected unless customers tell them.

As for retailers logging the new BINS as visa credit cards that also done to the retailers. The communication blatantly says the new BINS relate to visa debit cards. Ill get a copy of the actual communication and ill post it on here so you can see for yourselves what the communication actually says.

tell the big credit card issuers, capitalone , barclaycard havent got any idea.

Toe-Jam

It works if you speak to someone at barclaycard and they put it through manually, dunno why it doesnt' work on the automated phone, and on the net.

It can be fixed easily if the could be bothered. Totesport had the problem fixed in 2 days. They seem to have forgot to cancel my maestro card so I will use that where the other one doesn't work

bingy_burge

barclay cardx woulndt process over the phone just refered to me to the automated service.

Toe-Jam

bingy_burge wrote: »

barclay cardx woulndt process over the phone just refered to me to the automated service.

shout louder next time

bingy_burge

well the guy was like you paid your hole balance this month so your not due to pay anything to nov.

Toe-Jam

bingy_burge wrote: »

well the guy was like you paid your hole balance this month so your not due to pay anything to nov.

Well if you already paid the whole thing, why you trying to pay more ?:rotfl:

bingy_burge

to see if I can pay from my main acc with the most cash in. I will have a new statement on the 15th Oct so I want to try and get the card working. Otherwise I will have to pay it from my lloyds acc.

*max*

My new RBS Visa debit card doesn't work in my local shop, which is very annoying. It works in cash machines, but I haven't tried using it online yet....Can something be done about it? Do I need to ask for a different card?