Problems with New RBS/Natwest/Ulsterbank Visa Debit Cards

ukbill

Agreed - my daughter uses HSBC - she just told me she does not get charged these fees.
RBS/NatWest are the problem here. Unfortunately they are so big they can get away with really poor customer service.

Toe-Jam

ukbill wrote: »

Agreed - my daughter uses HSBC - she just told me she does not get charged these fees.
RBS/NatWest are the problem here. Unfortunately they are so big they can get away with really poor customer service.

Here is Martins article, the relevant section is below.

Beware when paying on credit OR debit cards!

Sadly, buying currency from a bureau de change in the UK on a credit or debit card isn’t always treated as a UK transaction. All credit cards and some debit cards charge an additional fee on top of what you pay the bureau de change.

All Credit Cards.

All credit cards charge a fee of around 2.5% (minimum £3) when you buy foreign currency;

Visa Debit cards.

If you have one of the following debit cards, you'll be charged a 2%-ish fee. The banks that charge issue 'Visa Debit' (previously Delta) cards, though that doesn’t mean every Visa Debit card charges.

Debit cards that DO charge a fee :
Abbey
A&L
Barclays
Cahoot
Co-Op
Lloyds
Smile
Natwest / RBS

Debit cards that DON'T charge a fee
Coventry BS
First Direct
Halifax
HSBC
IF
Nationwide

http://www.moneysavingexpert.com/travel/cheap-travel-money

stclair

ukbill wrote: »

Agreed - my daughter uses HSBC - she just told me she does not get charged these fees.
RBS/NatWest are the problem here. Unfortunately they are so big they can get away with really poor customer service.

The easiest solution is to close your account then this can be done in branch or by putting it in writing.

stclair

Toe-Jam wrote: »

That is completely untrue. My Visa Debit card (Coventry) doesn't charge this fee, neither does HSBC as far as I know.

VISA CHARGE XX on the Co-Op statement means a charge FOR using you Visa not a charge BY Visa Europe.

If you look at Martins article on "Cards from Hell" you will see its a charge that the banks make on buying foreign currency.

I was always under the impression this was a charge instigated visa.

Bare in mind i dont hold a visa card with every bank.

However every visa card i do hold does attract such a fee.

Toe-Jam

stclair wrote: »

I was always under the impression this was a charge instigated visa.

Bare in mind i dont hold a visa card with every bank.

However every visa card i do hold does attract such a fee.

My Ulsterbank card charges, but they are owned by Robbing Ba&#@rdS .

Every other visa (debit) card i hold does not charge a fee.:)

ukbill

stclair wrote: »

The easiest solution is to close your account then this can be done in branch or by putting it in writing.

I Work For Natwest
However Any Opinion Given On MSE Is Strictly My Own

Hi stclair - That's the true RBS (and NatWest) attitude!!
Congratulations! :T

stclair

ukbill wrote: »

Hi stclair - That's the true RBS (and NatWest) attitude!!
Congratulations! :T

The bottom line is if you dont like it bank else where

No ones holding a gun to your head

samjef11_2

stclair wrote: »

The bottom line is if you dont like it bank else where

No ones holding a gun to your head

I am lol :money:

stclair

samjef11 wrote: »

I am lol :money:

There is a god after all :j

samjef11_2

stclair wrote: »

There is a god after all :j