3 is the cheapest, but is it best

Hillyone

I'm having nightmares with 3. After months of being unable to receive incoming calls (and not being able to get their Call Centre to understand what an "incoming call" is), in February I wrote to cancel my account. No joy - they took the Direct Debit in March . I wrote to Eric Dinsey, Customer Relations Director, in April, requesting cancellation and refund (also requested compensation !!) but have had no reply. Direct Debit was taken again this month. I'm now trying to get Ofcom and Watchdog on my side.

flyer

Stop the direct debit and see what happens

sonnyflyer

Hillyone...and to all who have had a problem with 3......forget those "customer service" people in that call centre....they're effectively powerless to deal with major problems and just go through their scripts. Write to the head office and and if there continues to be no resolution then Ofcom (Otelo) should be your next priority. Give them a detailed list of your correspondance and calls with 3 (name names if you can) when they send you their enquiry form.
My situation was similar to yours and I had to give 3 every opportunity to fix the problem. However, when Otelo became involved, I had one of their executives on the phone almost immediately and he sorted out the problem staright away. He offered me a negligible amount of compensation. However, I contacted Otelo again who ruled in my favour and ordered 3 to provide me with a very substantial compensation package.

Good Luck!

Paulee

Hi everyone, this is my first attempt at posting a message so bear with me! Following a message about cheapest mobiles, I contacted Microlinemobiles.com via their link mailorderphones.co.uk. The deal was for a Motorola C975 on 3 with cashback, three months free insurance, 500mins + 100 txts, total cost £0.99/month. I was very worried that the deal was too good to be true and also that 3 wouldn't work in my Telford/Shrewsbury area.

Our existing Orange ptg was very poor (and expensive) so after a couple of phone calls to Microline (not 0870 no's) I decided that I had nothing to loose. The phone was delivered next day on 23 April, as promised, and to date has been exellent with no dropped/missed calls. The service from Microline was very good, porting the old number was painless (due next week) and help from 3 (Bombay) was fine. It's early days, but I am very pleased with my choice to date and am very grateful for the wealth of information available through this forum.

To everyone who has made the effort post past messages, thank you very much.

Caz2_2

Hi Paulee
welcome to the boards i am glad your experience with 3 is a good one

T4i

I went for the 3 deal via Dial-a-Phone.

Great......until 2 months after. My Motorola C975 turns itself off whenever it likes. It's done it from day one but it only did it when it was in my pocket, so I thought it was overheating or I was pressing the off button by accident. Today whilst the phone was on my desk at work it turned itself off. The battery is full with all the 3 green bars.

The phone is strange when trying to charge it too, even though it says its charging and the battery meter flashes like its charging sometimes its not charged at all. The only way I can find out is by taking the charger out and looking at the battery meter to see if its gone from red to yellow to green.

I rung 3 today, spoke to a chap who spoke very bad english and could not understand what he was asking me. He was saying he couldnt help me because my details didnt match up with those on his computer. Apparently my name is on his p.c as Chris and I was saying my name is Christopher so he couldnt help me........I mean......cm'on!! Anyhow, finally when he did agree that I was the owner of the phone all he could suggest was to package the phone up and send it in for repair. I asked how am I supposed to run a business without a phone......to which he couldnt reply.

Should they not just send me a replacement out and me send the broken one back when the new one arrives? This just seems strange. I dont want to send my phone to someone I dont know so they have access to all my personal info.

Have 3 not stuck to there part of the contract? In my eyes the contract says they supply me with the equipment and I supply them with the costs.

DMDz

Dial the Glasgow centre instead - 01628 765000. Ask for them specifically or you'll get Bombay. 0141 2048674 also works weekends.

T4i

Thx. What do I say?

DMDz

Tell them your problems, at least you wont have the language barrier issues

Tell them you cant use their network as the phone keeps dying at random points. You’re missing important calls, the phone cuts out during them and you are thinking of switching to a more reliable network unless they can help solve the problem (be nice about it though, no one likes dealing with an arsey customer on the phone).

Let me know how you get on!

T4i

Well, did that. The woman who I initialy spoke to was English. The person I got transered to was not english. Do they do this on purpose?

Anyhow, from what I can make out he is saying the exact same as the bloke before. The only way to resolve it is by sending my phone back to them.

I explained why the phone was important to me, for business purposes and more importantly my partenr is pregant and has 80% chance of getting preeclampsia anytime soon. How is she supposed to ring me in an emergancy when the damn phone switches itself off.

If I do send my phone back the chances of them finiding a fault are slim because as I explained the phone can go for days perfect. Then it will go through a stage of switching itself off 3-4times a day.