3 is the cheapest, but is it best

rosylady

By far the worst customer services I have ever come across from anywhere in the UK.

cinereus

The issue is that even the third tier support are technically inept and they will never ever ever admit to a fault on the network. Also have a very strange policy where they only support "Three phones".

Pearceywwfc

Despite them giving me a faulty iPhone 4 the first time round when i went in they replaced it there and then. The service is good and I am coming up in the new year to my first renewal with them so watch out retentions I'm gunna haggle my way through to get a cracking deal! (Regardless of how many people I speak to)

The one plan that I'm currently on is excellent but offers way too much for anyone (even heavy users) to consume in a month so I will be trying to either get a new handset and the deal at a smaller price or be changing to a new deal!

In conclusion I haven't had any bad comments to make against them apart from getting the dodgy handset but they soon replaced it and that was it sorted! I have been in the store several times since looking at new phones, as I recently sold my iPhone 4 and got an S3 so will be selling that on and getting a newer device when renewal comes, and when asked about getting a cheaper deal they would say they can help and let us try our best but I think going through retentions will get me a better offer!

emmpsycho

I currently have an old Nokia 5230
Live in South Cambs area near Saffron Walden

which I have had just over 2years now network especially over the past year has been hit and miss as some others have said keeps dropping calls was told in store its probably the phone and to be fair it is probably on way out its been dropped so many times!!
We have 3 x 3 Mobile contracts in our household and nobody else has as much of a problem as me...but just called 3 to cancel contract was gonna go via Carphone Warehouse and get a free Tablet but 3 have offered me a Samsung Ace with 500min 5000text 2000 3to3min and un limited data + a homehub signal booster box £13 total that I can plug into home wifi to improve signal at home plus also upgraded my hubbys phone to a Sony Xperia J I thinlk it was for 300min 5000text 2000 3to3 and 250mg data £16.50 p/m
Always been very helpful over the phone but never really reported any problems.....

I am going to see if signal improves in the first 14 days of getting new phone if not send back and switch to soneone else...

Parsifal12

I have just upgraded to a Galaxy note 2 on the one plan with 3 for £40pm. I just received the first bill and was horrified to see that the VAT was not included and that is now an extra £6 pm. Is this situation familiar and can you get out of it?

1540phil

I have been with 3 for years and have only just noticed the VAT payment has been added on top of my contract cost following my most recent new contract with them.
Not sure this is correct?!?

thatsean

emmpsycho wrote: »

I currently have an old Nokia 5230
Live in South Cambs area near Saffron Walden

which I have had just over 2years now network especially over the past year has been hit and miss as some others have said keeps dropping calls was told in store its probably the phone and to be fair it is probably on way out its been dropped so many times!!
We have 3 x 3 Mobile contracts in our household and nobody else has as much of a problem as me...but just called 3 to cancel contract was gonna go via Carphone Warehouse and get a free Tablet but 3 have offered me a Samsung Ace with 500min 5000text 2000 3to3min and un limited data + a homehub signal booster box £13 total that I can plug into home wifi to improve signal at home plus also upgraded my hubbys phone to a Sony Xperia J I thinlk it was for 300min 5000text 2000 3to3 and 250mg data £16.50 p/m
Always been very helpful over the phone but never really reported any problems.....

I am going to see if signal improves in the first 14 days of getting new phone if not send back and switch to soneone else...

Be careful, no cancellation rights on upgrades.

rosylady

Deirdre_UW wrote: »

We have been with 3 for approx 7 years ,
have an old sim = £5.70 inc vat 300 voice messages, 25 wideo messages, 150 text, 25 inclusive video or picture messages, Inclusive download £5 choice from music, games, tv, ringtunes and all their videos.

Our £5.70 direct debit went out of bank account on 12th October £337.06 (£5.70 monthly & £331.36 internet usage)!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

We have a bar on the account - not in contract. They three updated their systems on 29th Sept 2012 & bar not in place.

Our son uses the phone.

Called three and basically nothing they could do , we are to blame as they warned us via text messages on 3rd October (after the event) .
Got money back from bank, cancelled direct debit, made bill payment for £5.70 October bill and told them im esculating complaint to OFCOM. They said would now incur a monthly fee as no direct debit in place of £4.20, I advised i would pay way in advance before the bill was due so no reason to collect money.and not accepting extra charge for DD.
They have no terms & conditions re cap or no visable information regarding the charge of £2. per mb of the data they say was used on 29th Sept when they were updating system.

Now received second bill with the charge of £5.70 monthly, direct debit £4.20 & £2.21 for 0.0400 mb & entertainment/music/messaging 13(what i dont know) = £1.946 be for vat.

What are my options as want to give 30 days notice and leave without paying theses charges that they have no small print on or cant give a breakdown on.

p.s have offered us a 50% reduction if take a £5 add on, or 50% if dont use internet even if included in our package or £200. refund. I have not accepted.

Any help would be greatfully appreciated.

Get all your information under the DPA. They have 20 days to get it to you and you should be able to identify from the file when the bar was put on and then you can prove that they took it off without consulting you.

getchin

3 are the most insanely unhelpful company I've ever ever dealt with. Have three handsets and a mobile dongle with them but unless they're trying to keep you on the network, they don't give a toss.

Got a supremely faulty S2 with a busted speaker and a battery that's draining exceptionally fast - took it it to a 3 store who were phenomenally helpful but explained that the repair could take up to 3 weeks. The replacement handset they offered was a very old one that didn't look capable of allowing me to exploit the full benefits of my subscription.

I can upgrade early next month so I thought I'd see if I could reason with 3 to let me pay that month upfront and renew my contract for another 2 years with a new handset. The reaction by the incredibly rude adviser to that suggestion was as if I had denied the Holocaust or something.

Instead they said I must buy out the remainder of my contract fpr £200 and then take out a new contract starting immediately - in effect, I'd be paying twice for the next 5 months. Despite explaining my problems, how I thought this was a nonsensical practice and the fact I spend quite a bit with them, they wouldn't budge and instead started to mock me on the phone (we've got customers with 7/8 contracts etc).

Of course I would never expect special treatment but you'd think there'd be a more common sense solution to the upgrade early question given I wasn't asking to be let out to join another network.

As a matter of principle, I'll be cancelling all my contracts with them as and when they end, but for now - I'm trying to find a cheap S2 to last me until May.

Moral of the story - customer service is just as important as the tariff itself.

ftvijesh

I like Samsung phones.