3 is the cheapest, but is it best

Mum_on_a_mission_2

grownupgirly wrote: »

Hi Does anyone have the address of the Head Office of Three and maybe the name of the Managing Director? Or the head of customer service?

I was promised a jffy bag to return my Three Phone but so far none has been sent. Grrrrrrr....

Three Customer Complaints
Hutchinson 3G UK Ltd
PO Box 333
Glasgow
G2 9AG

tissot

grownupgirly wrote: »

Hi Does anyone have the address of the Head Office of Three and maybe the name of the Managing Director? Or the head of customer service?

I was promised a jffy bag to return my Three Phone but so far none has been sent. Grrrrrrr....

i have problems with my mobile too and the bag has not been sent and then been delayed for 10 days. so seems to be a typical problem. My advice is to take your mobile to Carphonewarehouse with the service centre (you can get the address of such CPW at 3' tech. support). They dont charge you anything if for some reason your phone is out of warranty. My mistake was to send my mob to 3 - they found out liquid damage which voided the warranty and charged me administrative fee of £19.99.

Jules2012

3 are a great company unless you have to contact them.

Win2012

I want to upgrade to Galaxy note 2.

Frozen_up_north

I have just moved from a Three "SIM only" pay as you go deal with a normal sized SIM to "The One Plan" on a SIM only one month rolling contract with a nano SIM for use in an iPhone 5.

The idea was to use the original number from the pay as you go SIM... It only took Three 24 hours to cease the original card and number, they transferred the balance to the new (temporary) number, but a full 11 days to swap the number to the new SIM.

Unfortunately, a few hours after the number swap the nano SIM in the iPhone stopped working and I found they had ceased that SIM and transferred the "One Plan" to the original large SIM..

Everything seems to take days to resolve, the sales people in Glasgow don't seem able to assist and the Indian call centre staff always say it will be resolved "tomorrow", but nothing happens.

The network is good when you don't have to deal with support... Who are hopeless.

quacker1964

Well touch wood I have had a trouble-free experience with three. Ok, I have not had to use customer service and I have switched from voda to Three to change from an iPhone 4 to a Galaxy S3. At one point I had two contracts. Now I have the iphone on gift gaff payg as it is a car/emergency phone.

The signal is tremendous and lightening fast and I have now used all the networks. I am located in Washington in northeast England, so I appreciate it might differ in your area.

So tentatively a thumbs up from me, though I had heard that this might change if ever I need customer service. Only 6 month into my 24 month contract. Will see what happens when I try to cancel or upgrade later. So far so good.

Frozen_up_north

After 3 weeks Three finally managed to swap my number onto the correct SIM card. It seemed to be human error in the original configuration mess up and was only resolved by a complainted to the Chief Executive (David Dyson).

vooper

Be aware that 3 Mobile also have some unusual policies if you want to swap your sim card into other devices. For example, my 3 Mobile phone sim will not access the internet over mobile when put into a Samsung Galaxy Tab 2 7.0. They seem to insist that you use a mobile bradband contract for these devices even though they are nothing more than a large format smartphone.
This does not seem to be a policy that other mobile network providers have. As far as 3 Mobile customer service goes... well, I have had enough hours hanging on for my call to be answered by them that I didn't even bother calling when I found out about this problem. Will not be renewing my 3 Mobile contract.

Frozen_up_north

vooper wrote: »

This does not seem to be a policy that other mobile network providers have

Be careful jumping out of the frying pan into the fire...

A friend on an O2 SIM only contract, upgraded to an iPhone 4S (which needed a new micro SIM from O2) and found it wouldn't work, on phoning them she was told you need an iPhone specific SIM! On top of that, all data was being charged at out of bundle prices. You couldn't make it up.

She was then swapped to a contract which only included 100 Mb of data per month, a hopeless amount for use with a smart phone.

The bottom line is to not trust any of the network providers and to check the specific contract terms and conditions... Very carefully.

tissot

Frozen_up_north wrote: »

After 3 weeks Three finally managed to swap my number onto the correct SIM card. It seemed to be human error in the original configuration mess up and was only resolved by a complainted to the Chief Executive (David Dyson).

have you been offered any compensation for all the inconveniences?