3 is the cheapest, but is it best

Beshlie

Handset: iPhone 4s

Most commonly used location: Maidenhead

Ease and reliability and connection: Terrible. Ongoing problems for months.

Any other problems: Every other call ends with the other person not being able to hear me. Terrible call centres in India and they often don't understand basic words. I gave been talking to them on a daily basis for a month now and still no resolution to my problem.

Overall service and rating (out of 10): 2

I am currently trying to get out of my contract and not getting anywhere.

Has anyone got any advice or experience of getting out of a co tract with them when the service is not good enough?

WeeMann

Leon_Telford wrote: »

3 is good in Telford, much better than Orange.

The shop is good, the coverage is fine, but God forbid your phone breaks down. Mine died a couple of weeks ago, but the repair centre are claiming I've "Dropped or crushed" my phone, thus it's not covered under warranty.

No-one I've spoken can understand the fact that the problem is software related and that the phone has neither been dropped or crushed whilst in my possession. Do you think I can talk to anyone sensibly about it?

Gonna have a good read of this thread in case I come across any helpful hints for dealing with them.

isme_2

Hope this is the right place, but my husband and I are both with 3 and have just had an email stating that the £15 month deal that we signed up to about a year ago will be changing price sa of July 16th. They are adding on 53p a month "to cover inflation" and apparently we are stuck with it. Is this really right? I can't seem to find a way out of my contract with them, and although it is ONLY 53p I find it totally unacceptable to find out they can just add on this per month... Is there any hope or do I just have to suck it and pay?

Watto1990

They're putting up contract bills by 3.6%. That's an extra £1.25 a month for me.

I'm not all that happy with that.

POPPYOSCAR

WeeMann wrote: »

The shop is good, the coverage is fine, but God forbid your phone breaks down. Mine died a couple of weeks ago, but the repair centre are claiming I've "Dropped or crushed" my phone, thus it's not covered under warranty.

No-one I've spoken can understand the fact that the problem is software related and that the phone has neither been dropped or crushed whilst in my possession. Do you think I can talk to anyone sensibly about it?

Gonna have a good read of this thread in case I come across any helpful hints for dealing with them.

Good luck with that one!!

Phone sent for repair also, came back damaged from repair centre, even the manager of the store knew it,he sent it back to them, but could not get anywhere with them.

They then demanded £20 just for looking at it,insisted it was already damaged(the manager saw it was not when he sent it off to them the first time) never responded to letters etc. - cancelled contract of then £35 + per month as soon as could get out of it .

isme_2

Watto1990 wrote: »

They're putting up contract bills by 3.6%. That's an extra £1.25 a month for me.

I'm not all that happy with that.

But apart from paying the rest of the contract out, is there any way we can get out of it?

WeeMann

POPPYOSCAR wrote: »

Good luck with that one!!

Phone sent for repair also, came back damaged from repair centre, even the manager of the store knew it,he sent it back to them, but could not get anywhere with them.

They then demanded £20 just for looking at it,insisted it was already damaged(the manager saw it was not when he sent it off to them the first time) never responded to letters etc. - cancelled contract of then £35 + per month as soon as could get out of it .

Turns out that the "Damage" is a hairline crack in the glue which is used to strengthen the join between the charger socket and circuit board - it has not caused a problem and has absolutely no affect on the phone in any way, shape or form, let alone having anything at all to do with the problem I sent it away for.

I've managed to get Nia Walker from the Executive Office to contact me after I e-mailed the CEO direct, but despite a promising initial phone call, she's just dropped back to the party line that "The warranty is void, therefore tough !!!! matey."

I've given them a couple of options which they could offer to retain my custom, but they don't seem interested, so I've told them I want a PAC code (as I'm taking out a contract elsewhere and need my number) and will pay the balance of my contract under protest, pending investigation by the ombudsman.

On the plus side, I've a mate who's working at the ombudsman at the mo and he's been advising me and reckons I've got a pretty good case.

Kels488

Handset: HTC Wildfire S

Most commonly used location: Leeds and Northern Ireland

Ease and reliability and connection:
I moved to 3 from just before Christmas because I was looking something cheaper- for £15 p/m on PAYG I get 300 minutes, 5,000 texts and unlimited data. But, I am going over the minutes by alot, the next PAYG option is £25 p/m for 500 minutes- but this is very expensive I find.
The CS is fantastic- (I was with o2 before) and have found 3 CS to be efficient, approachable, understanding, and, very reliable with call backs. Although, on the occassions that I visit the 3 shop I get a text message after visiting, to assess my visit to 3- I find this un-nerving! how do they know I have been there??!
I have never had major problems with signal, it holds really well in most of the places that I use it and am able to make,recieve, calls and texts. But the internet connection is really slow I am unsure if this is the phone itself or 3.
Any other problems: None

Overall service and rating (out of 10): 6

MattLFC

isme wrote: »

But apart from paying the rest of the contract out, is there any way we can get out of it?

Not usually, it's generally allowed within the terms of your contract, that you agreed to when purchasing the phone. All providers increase their prices from time to time in this manner, T-Mobile did so a few months ago, Sky and Virgin Media do it on an annual basis etc...

Just grin and bear it. I'm sure you'll still be getting a fab deal (financially at least), given it's 3.

LockyUK

isme, i may have good news, i currently have a claim of misselling AND breach of contract being investigated i am on threes "the one plan" i kept proof that part of my contract was spotify premium free for the life of the contract, three now tried to charge me except i have dates for call logs when the contract was taken out, picture evidence of the deal and threes own contradictory advice when trying to sort the problem out, i will keep this thread updated (it has now been week 2 of the max 8 weeks) as to the outcome, if i am successful (i have 2 contracts, me and the mrs and hte issues is the same) i will outline the exact procedure i have used, there is nothing that can be done about the increase (robbing sods) so just stick it for now