We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

3 is the cheapest, but is it best

Options
1144145147149150208

Comments

  • Dreamnine
    Dreamnine Posts: 8,370 Forumite
    O2 are 5hit - easily the worst carrier.
    I shot a vein in my neck and coughed up a Quaalude.
    Lou Reed The Last Shot
  • chokri10
    chokri10 Posts: 41 Forumite
    Dreamnine wrote: »
    O2 are 5hit - easily the worst carrier.
    I have only just started my contacts with O2 so i do not have any experience other that how it is going so far, and that is a million miles better than three !!!!

    I am unable to even imagine any one could be as bad as three mobile, i am unable to believe that they could be so BAD AS WHAT THEY ARE !!!!!!!
  • Snakeeyes21
    Snakeeyes21 Posts: 2,527 Forumite
    o2 have the worst 3g coverage in the uk so good luck doing anything more than making a call or sending a text.
    3 has the best uk coverage (confirmed by ofcom)
    Did you ask them for a PAC code? if you did and didnt use it you contract would continue.
    3 have been absolutely fine with me, great HSDPA coverage, friendly people on the phone, I even had a friendly chap from the executive office phone me last week because a problem had been flagged on my account, I wasnt recieving a discount for being a 3 mobile customer and taking out a broadband package 6 months ago, so he put the discount on and £30 to cover the past 6 months discount, increased my usage limit from 15gb to 20gb a month and put an additional £100 on my account to cover the inconvenience.
  • o2 have the worst 3g coverage in the uk so good luck doing anything more than making a call or sending a text.
    3 has the best uk coverage (confirmed by ofcom)
    Did you ask them for a PAC code? if you did and didnt use it you contract would continue.
    3 have been absolutely fine with me, great HSDPA coverage, friendly people on the phone, I even had a friendly chap from the executive office phone me last week because a problem had been flagged on my account, I wasnt recieving a discount for being a 3 mobile customer and taking out a broadband package 6 months ago, so he put the discount on and £30 to cover the past 6 months discount, increased my usage limit from 15gb to 20gb a month and put an additional £100 on my account to cover the inconvenience.
    I don't know what went wrong then !
    I did not ask for pack code no what do you think I should do now?
  • stejobeth
    stejobeth Posts: 215 Forumite
    Been with 3 for just over 2 1/2 years. I had said that when my contract ends (end of March) I wouldn't be renewing it because of a bad experience with customer services. Anyway for a while now the coverage I have had has been terrible (never had a problem up until about a month or so ago). Hardly any signal in the house and it comes and goes when out and about. Even when I have a full signal it goes straight to answerphone and when I make a call it doesn't always connect. I can be in the middle of a conversation and get cut off. I am constanlty having to turn the phone on and off :mad:.

    It's now getting beyond the joke so I went into the shop today. I told the girl what was happening and she said she knew about the problems but there was nothing she could do about it. I told her that I am paying for a service that I am not getting 100% and she said she knows but hard luck (her words!) she cant do anything. I said to her "so basically I'm throwing my money down the drain,then?" and she said "sorry, but yes". She then said I could try phoning Customer Services but I told her they were a joke and again she agreed! :rotfl:

    I left the shop very annoyed and mentioned it to my sister who is also with 3 and she is having exactly the same problems (we live close by) so obviously it is a network problem.

    I couldn't be bothered phoning so had a chat with an advisor online and didn't really get anywhere.

    My friend has advised me to just pay off the remaining 4 or 5 months but why should I have to pay for something I am not getting?

    Am I stuck with this problem till April or can anything be done?

    Thanks
  • I was with 3 for 6 years and yesterday had enough of them.

    Was on Mix and Match 1100 for £15 a month due to loyalty discount.

    I wanted more minutes and they coulndt offer anything more besides changing my price plan which would work out something like £35 which is same for a new customer. By being a customer for 6 years they could not care less. Opted to leave as vodafone was offering 10000x better and they were happy to let me go.

    Thier customer service is te shi*ttest I have ever come accross. Forceful sales and they dont even give you time to speak and couldn't care less what you think.

    Thankfully will never join 3 again and never recommend anyone else to join 3.
  • chokri10
    chokri10 Posts: 41 Forumite
    stejobeth wrote: »
    Been with 3 for just over 2 1/2 years. I had said that when my contract ends (end of March) I wouldn't be renewing it because of a bad experience with customer services. Anyway for a while now the coverage I have had has been terrible (never had a problem up until about a month or so ago). Hardly any signal in the house and it comes and goes when out and about. Even when I have a full signal it goes straight to answerphone and when I make a call it doesn't always connect. I can be in the middle of a conversation and get cut off. I am constanlty having to turn the phone on and off :mad:.

    It's now getting beyond the joke so I went into the shop today. I told the girl what was happening and she said she knew about the problems but there was nothing she could do about it. I told her that I am paying for a service that I am not getting 100% and she said she knows but hard luck (her words!) she cant do anything. I said to her "so basically I'm throwing my money down the drain,then?" and she said "sorry, but yes". She then said I could try phoning Customer Services but I told her they were a joke and again she agreed! :rotfl:

    I left the shop very annoyed and mentioned it to my sister who is also with 3 and she is having exactly the same problems (we live close by) so obviously it is a network problem.

    I couldn't be bothered phoning so had a chat with an advisor online and didn't really get anywhere.

    My friend has advised me to just pay off the remaining 4 or 5 months but why should I have to pay for something I am not getting?

    Am I stuck with this problem till April or can anything be done?

    Thanks
    If you phone OTELO you will get a reference number to call the exective office.

    If you tell otelo all your problems they are the people who you need to get a reference number from.
    The executive office in Glasgow will not speak with anyone without a ref number

    Explain to otelo all the trouble as they expect you to have tried to sort through c/s but obviousely you have done this anyway
  • malid
    malid Posts: 360 Forumite
    themacuser wrote: »
    I was with 3 for 6 years and yesterday had enough of them.

    Was on Mix and Match 1100 for £15 a month due to loyalty discount.

    I wanted more minutes and they coulndt offer anything more besides changing my price plan which would work out something like £35 which is same for a new customer. By being a customer for 6 years they could not care less. Opted to leave as vodafone was offering 10000x better and they were happy to let me go.

    Thier customer service is te shi*ttest I have ever come accross. Forceful sales and they dont even give you time to speak and couldn't care less what you think.

    Thankfully will never join 3 again and never recommend anyone else to join 3.

    I am due for an upgrade with 3 (15 months into 18 month contract and was with them 18 months before that). The person I spoke with (from outside the UK) was so condescending and tried to fob me off with a phone I didn't want - Sony Ericcson T715. Every phone I suggested had '£10)' a month extra.

    Have decided to move to another provider (probably Orange as I have a contract with them - for my son - and I can get a good deal for a second account). Does anyone know if I have to wait for the 18 months giving my notice at 17 months or could I give notice now?

    Cheers
  • malid wrote: »
    I am due for an upgrade with 3 (15 months into 18 month contract and was with them 18 months before that). The person I spoke with (from outside the UK) was so condescending and tried to fob me off with a phone I didn't want - Sony Ericcson T715. Every phone I suggested had '£10)' a month extra.

    Have decided to move to another provider (probably Orange as I have a contract with them - for my son - and I can get a good deal for a second account). Does anyone know if I have to wait for the 18 months giving my notice at 17 months or could I give notice now?

    Cheers
    i tried to give notice early but was told that it could not be done untill one month before!
  • jon_r_2
    jon_r_2 Posts: 344 Forumite
    Slightly off topic but does anyone know if 3 have stopped doing £5 top up
    vouchers as £10 is the lowest in all places i have tried, thanks
    never put off buying a bargain today,it may be gone tomorrow
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.9K Work, Benefits & Business
  • 598.8K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.