mobiles.co.uk Any Good??

Guys_Dad

Quentin wrote: »

Now you try to blame Royal Mail for the way you "manipulate" your ts +cs!

You are the ones who are prepared to deny a claim because you don't accept mail on Saturdays! Should the 29th or 30th day fall on a Saturday you have told us that as you won't accept the mail till monday, then the claim fails.

And if it falls on a Sunday or Bank Holiday? Or Christmas? How much more in the barrel is there for you to scrape?

Silk

Mobiles.co.uk_company_representative wrote: »

Incorrect. Customer Service should be here, but I can't put this account into their hands because they'd be attacked non-stop and couldn't handle it as "well" as I'm trying to.

I've already told you that I'm here out of a desire to use customer feedback to improve the site and business - this is more in line with my job (but really doesn't cover half of it).

Regards,

:rotfl::rotfl::rotfl:
You've got to be joking!
One minute you say you are here to help customers with problems and now you've changed it to improve your website and business :eek:
If your company didn't have all the problems they do the CS team would have an easy life!

As I asked before please tell me how you helped me ???

Andyblizz

Guys_Dad wrote: »

Red Herring. Already covered in another thread.

I hadn't seen it in the other thread.


But for your info the late filling is of the companies Annual Return. Not accounts. And i did state Annual Return.

Annual returns can be filled online within minutes.

Also Companies house is cracking down on late Annual Returns. If they get to late the company can get stuck off. Therefore meaning they are trading illegally therefore exposing the directors to unlimited liablility.

Regards

Andy

Silk

[quote=[Deleted User];24899251]Yeh. But where are all the other mobile phone companies who run their cashback schemes?

My point is the guys on here taking flak while others rip you off and then you cant get hold of them.[/QUOTE]
Hi Paul,
This is the problem with mobiles.co.uk though!
If you have read the thread about getting in touch and spending hours on the phone on hold you would have seen it is impossable to get hold of them
Even when you do get to speak to them as I did they all promise to sort it out but they never do.
If you look at what Ben does all he does is pass a problem on and still nothing happens.
If he did do something he wouldn't have to take the flak but he brings most of it on himself and makes the situation ten times worse as in my case!

Quentin

Reputable companies would not want to be shown in public as being negligent over their returns, (nor for that matter would they want to have ccjs registered against them!)

Companies House has these warnings to those who don't send in returns on time:

This could affect any future business opportunities as potential customers can search our website which gives free information about which accounts are outstanding. Not filing or filing late could possibly have a consequence on the company’s credit rating

OneADay

Quentin wrote: »

Reputable companies would not want to be shown in public as being negligent over their returns, (nor for that matter would they want to have ccjs registered against them!)

Companies House has these warnings to those who don't send in returns on time:

Gosh I am shaking in my boots or was when I filed my company return late last year.

Quote from a site - "Every company must file an annual return to Companies House at least once every 12 months. From the date that the return is made up, the company has 28 days to do this. The company's registered office receives a reminder when the annual return is due."

Guys_Dad

Quentin wrote: »

Reputable companies would not want to be shown in public as being negligent over their returns, (nor for that matter would they want to have ccjs registered against them!)

Companies House has these warnings to those who don't send in returns on time:

And yet the barrel-scraping continues!. I guess they may put their trash out on the wrong day too at times.

TREVORCOLMAN

Mobiles.co.uk_company_representative wrote: »

He has no access to our call or email logs, just random anecdotes from motivated customers (ie, customers who we have let down - I acknowledge it happens, but he has no idea what percentage of customers we're talking about).



Again, we have one person saying M2YD took 10 days; not data, anecdote.



Again, there's some people who were let down and have been very vocal about it. There's many, many more who have been helped; you simply don't hear from these. I (and you) can count on one hand the number of people on here with valid complaints that weren't dealt with as fast as I'd have liked, but not one single person who has gone unhelped at all.

This is why I try to talk constructively with MJ and Quentin, because their false perception is starting to take hold; it is also why we're almost certainly going to close this account and let customers go unhelped, because it's simply too much of a venue for cheap point scoring instead of Customer Service.

Regards,

That was me - please provide your fax number and I will happily send you proof.

Silk

Silk wrote: »

:rotfl::rotfl::rotfl:
You've got to be joking!
One minute you say you are here to help customers with problems and now you've changed it to improve your website and business :eek:
If your company didn't have all the problems they do the CS team would have an easy life!

As I asked before please tell me how you helped me ???

Mobiles.co.uk_company_representative wrote: »

Anyway, as per previous post this account is solely for helping customers, not trying to convince people with no evidence that they're wrong about what they say, so thanks for your comments and have a good day,

Chris posted this on here yesterday
.....................................................................................................

Mobiles.co.uk (even more problems!)
Continuing on from my previous thread.

Anyone considering mobiles.co.uk, please, please stay away, do not touch them with a bargepole (seriously):mad:

Last Thursday i sent a PM to Ben - copy below:

Ben,

Please can you either provide me with a direct name, number and email for a Manager/Senior member of staff, or alternatively get someone to contact me? (***** ******)

I've just received a copy of my non-mobiles.co.uk phone bill - and in the last 2 weeks ive spent over £45 in phone calls to yourselves, the majority of that time spent on hold :rolleyes:

Thanks

Bens response:

Originally Posted by Mobiles.co.uk company representative
Chris,

I've asked the Senior Operations Manager to get someone to give you a call.

Regards
Ben

and finally, my response to that

Ben,

I believe this was sent on Thursday? its now Sunday, and still no phone call, still no email... no contact whatsoever.

Also, Im also still waiting for a response to the email i sent to the supervisor email address on August 24th. I was informed that emails sent to the supervisor address may take up to 72 hours to get a response? so far its been almost 2 weeks.

Sorry, but again im making this public as the service is an absolute joke.

Besides the problems ive already mentioned, im now being charged £7.99 for something? i have no idea what? Please can you advise what this charge is for?

The phone has so far, been switched off in its box for around 1 month, and ive been charged nearly £60 in that time for the contract itself plus some unknown carphonewarehouse / mobiles.co.uk charges, plus call charges to mobiles.co.uk to try and resolve the issue, totalling nearly £50, plus my existing contract, which i was hoping to cancel, but cant due to the problems.. another £10.

So in summary, ive spent well over £100 this month, for a contract that i hoped would be £35 a month :rolleyes:

The second email i sent to the supervisors email address will be well over the "72 hours response time" ive been advised by tomorrow (i sent it thursday - but im not really expecting to hear anything. :rolleyes:

If im right, and i hear nothing i guess its time to now start taking legal action against them and getting others involved

Anyone have any additional advice that may help me out?

Thanks
..............................................................................................

I've hilighted the bit at the bottom for you Ben so that you are aware that somebody else on here is going to take legal action

mobilejunkie

Mobiles.co.uk_company_representative wrote: »

MJ,

I'm no longer asking because I wish to help you with these imaginary problems, I'm asking because you seem unaware of the ramifications of your continued and untrue attacks on the company - right at the top of each MSE forum page it warns about libellous posts, information that you really should start thinking about.

You simply cannot go around making entirely unfounded accusations designed to damage a business and not expect that business to try to speak to you about your accusations. When you refuse to do so, you're really narrowing down the list of options for that business.

Not what anyone wants, but we're doing everything we can to help you or understand why you keep making these accusations; whereas you are acting in bad faith.

Regards,
Ben

There you go again; threats and lies. Makes no difference - my "accusations" aren't unfounded as you well know and I am quite content to see you attempting to shut me up. It shows up your company for what it is. If you reall y want to stop harming your business, stop making false statements, ridiculous claims and start putting your actions where your words are.