mobiles.co.uk Any Good??

Mobiles.co.uk_company_representative

Guys_Dad wrote: »

Well, hold on. You can see from my previous posts that I am no supporter of MobileJunkie's approach, but when he writes that you "a) don't answer their phones b) sporadically answer emails .............d) make a long list of promises they fail to deliver" he has a point.

He has no access to our call or email logs, just random anecdotes from motivated customers (ie, customers who we have let down - I acknowledge it happens, but he has no idea what percentage of customers we're talking about).

Where I differ from MobileJunkie is that I believe your company to be basically honest in paying cashbacks, although the time taken is woeful when compared with your non-CPW competitors.

Again, we have one person saying M2YD took 10 days; not data, anecdote.

I also think he goes way OTT and spoils his message, as well as landing the sins of all CPW companies on your shoulders.

I also believed that you were trying to help and there is some evidence of that here, but there are too many posts here querying why your promises of help have not yet materialised, and i am not just referring to compensation cheques not yet received, as i am aware of your payment time constraints.

You do have some way to go to convince people that what YOU (the rep) says is going to be done is actually done and if that means kicking some !!! in your company, best get your boots on.

Again, there's some people who were let down and have been very vocal about it. There's many, many more who have been helped; you simply don't hear from these. I (and you) can count on one hand the number of people on here with valid complaints that weren't dealt with as fast as I'd have liked, but not one single person who has gone unhelped at all.

This is why I try to talk constructively with MJ and Quentin, because their false perception is starting to take hold; it is also why we're almost certainly going to close this account and let customers go unhelped, because it's simply too much of a venue for cheap point scoring instead of Customer Service.

Regards,

Mobiles.co.uk_company_representative

Let me put it like this;

What would be your perception of the company if I got the 3,200 or so happy customers from last week to come here, and they were balanced by the, what, 2 or 3 new complaints on here from last week?

Silk

Mobiles.co.uk_company_representative wrote: »

I've just demonstrated why this customer MUST be wrong (it happens, you know) as well as proving that he's obviously not talking about the cashback claim that you said he was and yet you turn it into me "blaming" the customer. Why?

Because of what you write elsewhere Ben ......
http://www.hotukdeals.com/item/445586/samsung-e1100-400mins-unlimited-txt/?p=5826659#post5826659

Worth noting that we see 5-10 complaints online about us in any given month, and these usually (but not exclusively - nobody's perfect!) can be traced back to the customer being at fault and wanting to vent somewhere.

5-10 a month is a bit of a joke too isn't it :rotfl:

Guys_Dad

...............MJ and Quentin, because their false perception is starting to take hold; it is also why we're almost certainly going to close this account and let customers go unhelped, because it's simply too much of a venue for cheap point scoring instead of Customer Service.



They will still post their views, though, whether you are here or not. But being here and dealing sympathetically with genuine complaints, such as the chap whose claim was (not) delivered on a Saturday, or the lady who got her start date wrong, does stand you in good stead. But when you promise, as you did with Silk and others, that someone would contact them and then didn't, then that isn't good.

Stay on the forum - sort out the real issues - then make sure your back up team do what YOU have promised. That is the best antidote to malicious attacks.

Silk

Mobiles.co.uk_company_representative wrote: »

but not one single person who has gone unhelped at all.

Theres quite of few of them Ben but lets start with me. Please tell me what you did to help me ????????????

[Deleted User]

Mobiles.co.uk_company_representative wrote: »

This would result in a failed claim unfortunately, so Consequential Liability would be a good idea - I was under the impression even Special Delivery didn't offer this, but happy to be corrected.

Regards,

But you only need to send a copy of your bill. If you send the copy recorded at the beginning of the claim period and it does get lost cant u simply send another in time before the 60 days expires?

Mobiles.co.uk_company_representative

@Silk

1) Contract cancelled
2) Compensation paid to cover postage cost of the return, calls made and good will.

You have no outstanding problem as far as I can tell, ergo, "helped".

Regards,

Guys_Dad

Mobiles.co.uk_company_representative wrote: »

Let me put it like this;

What would be your perception of the company if I got the 3,200 or so happy customers from last week to come here, and they were balanced by the, what, 2 or 3 new complaints on here from last week?

But you can't get them to come on, can you? So what people can read is only what is posted here.

Now I have been quite supportive of your company on this forum as the posts will show. I have had a go at Quentin and Mobilejunkie for their approach. But read your own posts and just see how often the promise that you have made has resulted in the genuine poster having to come back and write "What you promised.....it didn't happen".

Now, apart form Slik who has a number of posts, these guys are not mobiles.co.uk knockers, just people who have had problems and thought that they had been solved, only to find that nothing happened.

Independent readers will draw their own conclusions from that, I am afraid.

Sometimes, Ben, criticism can be constructive and you need to take it on board.

Quentin

Mobiles.co.uk_company_representative wrote: »

This is why I try to talk constructively with MJ and Quentin.....

We have all seen your idea of talking "constructively" to me.

This includes repeatedly calling me a liar (without any foundation whatsoever), accusing me of "swapping" your words in a quote to thereby alter the meaning (again totally untrue), abusing us (your unnecessary and trouble making post about potatoes being more knowledgeable than us comes to mind!)

After all this you now post:

Mobiles.co.uk_company_representative wrote:

right at the top of each MSE forum page it warns about libellous posts, information that you really should start thinking about

For a supposed cs rep to repeatedly and without foundation post that I am a liar, that takes some nerve!

[Deleted User]

Cant believe Ben still posts on here bearing in mind the grief he gets.

I know the cashback thing can be a bit dodgy but at least this fella is on here answering questions and trying his best. He doesnt have to do that, does he? Give him some credit for that !