mobiles.co.uk Any Good??

Mobiles.co.uk_company_representative

mobilejunkie wrote: »

And for the 8th time I will reply that I have no need of your "help". Things get sorted one way or another - just as i always sorted them (one way or another) with E2Save etc.. However, it is blatantly untrue that no-one has ever been denied a valid cashback claim by your company. It is also blatantly untrue that no-one has ever sued you because they have not received payment.

MJ,

I'm no longer asking because I wish to help you with these imaginary problems, I'm asking because you seem unaware of the ramifications of your continued and untrue attacks on the company - right at the top of each MSE forum page it warns about libellous posts, information that you really should start thinking about.

You simply cannot go around making entirely unfounded accusations designed to damage a business and not expect that business to try to speak to you about your accusations. When you refuse to do so, you're really narrowing down the list of options for that business.

Not what anyone wants, but we're doing everything we can to help you or understand why you keep making these accusations; whereas you are acting in bad faith.

Regards,
Ben

Mobiles.co.uk_company_representative

mobilejunkie wrote: »

They have now reworded their t&c (though they don't acknowledge that they ARE t&c) so that it is not only unclear but allows themselves up to about 42 days to pay - even though they STILL take up to 50. It really is a sham!

So going out of our way to advise customers of the amount of time a cheque takes to arrive (within 58 days of your claim) is a sham?

What is unclear?

Where is your evidence of one single unpaid cashback claim?

Put up, or shut up - simple? As I've said many times, we're here trying to help customers and you're not helping at all.

I asked you to give feedback on our new T&Cs as a show of good faith to yourself even after you spent weeks attacking us, an offer which you turned down.

I've done all I can to try and speak to you about what you seem to believe about our company but if you're not willing to engage then you cannot continue to atack us - because all that will happen is that we will leave MSE (and no doubt you will see this as a victory, even though obviously for the vast, vast majority of MSE users it is a failure, and one you will have caused).

Either speak to me constructively or stop shouting untruths about the company from your pulpit.

Regards,

Guys_Dad

mobilejunkie wrote: »

They have now reworded their t&c (though they don't acknowledge that they ARE t&c) so that it is not only unclear but allows themselves up to about 42 days to pay - even though they STILL take up to 50. It really is a sham! When they had CLEAR t&c they failed to honour them, so now they run around making vociferous claims about how great they are when they a) don't answer their phones b) sporadically answer emails c) take forever to pay whilst shouting about always paying within 14 days d) make a long list of promises they fail to deliver e) try to shut people up from stating the reality and warning others against them f) misrepresent their own t&c and disown themselves from other cpw companies (when they walk, talk and act like them!) and g) somtimes don't pay legitimate claims. There are now plenty of other people showing them up for what they are, both on here and other consumer websites.

I am open to change my opinion but when so much negative experience is apparent and the words sound so much like E2Save it will take a lot more than empty words to achieve that!

Why do you consistently spoil your message by going that step beyond?

Whereas you have some some very valid points in (a), (b) and(d) above, possibly even (c), they have not actually done (e), (f) is a matter of dispute between you and you have no case for (g) whatsoever.

If you were to be less vitriolic in your posts, I assure you that they would be much more effective and would be more helpful to MSE members. Remember that in the long run Arthur Scargill was proved right in his predictions about the fate of the Coal Mines, but at the time, no one was prepared to listen because of his way of delivering his message.

Sometimes less is more.

Silk

Mobiles.co.uk_company_representative wrote: »

Where is your evidence of one single unpaid cashback claim?

Silk wrote: »

Hi Ben,
How about this one to start with.
The cashback that never arrives I think it's called
http://www.ciao.co.uk/mobiles_co_uk__Review_5861034

Did you miss this one Ben ?

OneADay

Guys_Dad wrote: »

Remember that in the long run Arthur Scargill was proved right in his predictions about the fate of the Coal Mines

Oh please dont get me started on old Arfur and his....no no no I wont ... resist the temptaton ...:D :eek:

Mobiles.co.uk_company_representative

Silk wrote: »

Did you miss this one Ben ?

As they say it's within 1 month of ordering it's definitely not redemption cashback claims they are talking about as the first of these isn't until month 6 - so no, this isn't evidence of an unpaid, valid cashback claim.

I'd suggest they were waiting for their Automatic Cashback cheque, which our site has always said is raised 14 days after despatch (to let the returns period run out) and can take 28 days to arrive - so going online and complaining 30 days after despatch really shows nothing more than a lack of understanding of the scheme, despite the numerous explanations on our site and in despatch/order confirmation emails sent to customers.

Customers get confused or don't understand things and then complain online even when nothing is actually wrong - and the complaint lives on forever for people to find. I guarantee this customer got their cheque.

Regards,

Mobiles.co.uk_company_representative

Guys_Dad wrote: »

Remember that in the long run Arthur Scargill was proved right in his predictions about the fate of the Coal Mines, but at the time, no one was prepared to listen because of his way of delivering his message.

At least Arthur had valid points though, he was just so angry about them (and so right) that he was ridiculed by the establishment as a way to render him ineffective.

The parallels with MJ do not extend this far; he is wrong, biased, unable to prove one single claim of his and unwilling to enter into any discussions that may help customers but would mean he couldn't get up on his soapbox any more. I'd hope people realise this, and to this end I'm really trying to stop getting into pointless circular arguments with his ego - an effort he is deliberately undermining (no pun intended).

From now on this account will not be responding to one single post that isn't a request for help with an issue related to Mobiles.co.uk; so his claims will go uncontested, but still be as wrong (and more damning, unproven).

Regards,

Silk

Mobiles.co.uk_company_representative wrote: »

Customers get confused or don't understand things and then complain online even when nothing is actually wrong - and the complaint lives on forever for people to find. I guarantee this customer got their cheque.

Regards,

Yes Ben I've read elsewhere where you blame the customers for most of the complaints saying its their fault etc.
So how can you guarantee the customer got the cheque ?

Guys_Dad

Mobiles.co.uk_company_representative wrote: »

At least Arthur had valid points though, he was just so angry about them (and so right) that he was ridiculed by the establishment as a way to render him ineffective.

The parallels with MJ do not extend this far; he is wrong, biased, unable to prove one single claim of his and unwilling to enter into any discussions that may help customers but would mean he couldn't get up on his soapbox any more. I'd hope people realise this, and to this end I'm really trying to stop getting into pointless circular arguments with his ego - an effort he is deliberately undermining (no pun intended).

From now on this account will not be responding to one single post that isn't a request for help with an issue related to Mobiles.co.uk; so his claims will go uncontested, but still be as wrong (and more damning, unproven).

Regards,

Well, hold on. You can see from my previous posts that I am no supporter of MobileJunkie's approach, but when he writes that you "a) don't answer their phones b) sporadically answer emails .............d) make a long list of promises they fail to deliver" he has a point.

Silk's long real-time saga on how long it took your company to answer the phone supports (a)

(b) Again, other posts from a number of MSE members back up (b) and again, your promises on here to get thing sorted out have a smattering of apologies to members where your back office/claims department have NOT done what you said they would do.

Where I differ from MobileJunkie is that I believe your company to be basically honest in paying cashbacks, although the time taken is woeful when compared with your non-CPW competitors. I also think he goes way OTT and spoils his message, as well as landing the sins of all CPW companies on your shoulders.

I also believed that you were trying to help and there is some evidence of that here, but there are too many posts here querying why your promises of help have not yet materialised, and i am not just referring to compensation cheques not yet received, as i am aware of your payment time constraints.

You do have some way to go to convince people that what YOU (the rep) says is going to be done is actually done and if that means kicking some !!! in your company, best get your boots on.

Mobiles.co.uk_company_representative

Silk wrote: »

Yes Ben I've read elsewhere where you blame the customers for most of the complaints saying its their fault etc.
So how can you guarantee the customer got the cheque ?

Because all of our cheques are sent out - and of course we reconcile despatched cheques against the list of ones that should have been sent out, both for financial and CS purposes.

I've just demonstrated why this customer MUST be wrong (it happens, you know) as well as proving that he's obviously not talking about the cashback claim that you said he was and yet you turn it into me "blaming" the customer. Why?

Anyway, as per previous post this account is solely for helping customers, not trying to convince people with no evidence that they're wrong about what they say, so thanks for your comments and have a good day,