mobiles.co.uk Any Good??

mobilejunkie

I don't regard it as an insult. My experience hasn't been anywhere near as good. ALL my claim cheques arrive around fifty days after they they receive the claims (NEVER as quick as yours seem to). I do know specifically of one claim that was declined totally incorrectly and still rejected after that was challenged. I know of another that was paid incorrectly (not just the when but the what). Sending by email does not "guarantee" anything. It IS 30 days and they implement that TO THE DAY. I never send my claims to Mobiles2yourdoor by recorded delivery (and they give you 60 days to claim AND answer their phones - they even give you an incident number so it's all logged) and there is hardly ANY adverse feedback on Mobiles2yourdoor but lots on this dealer. The only reason the rep is on here is because of all the problems people are having with the basics through the proper channels. Finally, given all the things the rep has said, I think there is a LOT to worry about with mobiles.co.uk!

We obviously have rather different experiences of them, but at least yours are (like mine) first hand.

davidjones90

Did you email in your claims individually with a order ref or post it in? I think they may mess it up with multiple claims? I don't know I don't work for the company but I suggest sending them a clear email saying you have this issue and in my view they should sort it out in a timely manner. Obviously with a large(ish) company people are going to have good and bad experiences which is what I suspect we have here

Whenever I email my claim I always ask them to confirm that the bill is the correct one needed for the claim and (i'm no legal expert though), if they confirm by email its the correct one then this would obviously have no legal standing in a court of law if they later decline it by saying it the wrong one.

I always space the contracts out so I don't claim for many contracts (I don't have that many) at the same time.

Obviously we were both aware of the 30 day window when we applied for the contracts thus its a bit unfair to say X company give 60days etc we know how these business models work

There are quite a few company reps on the forum and TBH they don't have to be here but there here to help then fair play.

Tyler_Du

This makes interesting reading

Silk

Tyler_Durden_UK wrote: »

This makes interesting reading

Hi Tyler
If you mean the one about the cashback that never arrives I quoted that one to Ben the other day. His reply was that the cistomer was in the wrong and he guarantees the customer got the cheque. Yeah right of course he did Ben

Something that amuses me and I chastised my partner for when I spotted it. This is undisputed fact that you can all try.
Open Google and type in mobiles.co.uk but don't hit the return key
You will see a box underneath with various popular results ie
"mobiles.co.uk promotional codes"........., 4,620,000 reults
"mobiles.co.uk cashback "....................,,.610,000 results
etc etc
Now look at the bit for ....
"mobiles.co.uk problems" ..................206,000,000 results :eek:

Now do the same exercise for mobiles2yourdoor

"mobiles2yourdoor problems" .....................1,310 results :beer:
Says it all realy !

davidjones90

Silk - You need to search mobiles.co.uk in inverted commas becauses "mobiles" is a very generic term indeed if you go to page 10 you see pages got nothing to do with mobiles.co.uk. Also look up phones4u. Mind you this can no way be an accurate way to determine satisfaction levels

Silk

davidjones90 wrote: »

Silk - You need to search mobiles.co.uk in inverted commas becauses "mobiles" is a very generic term indeed if you go to page 10 you see pages got nothing to do with mobiles.co.uk. Also look up phones4u. Mind you this can no way be an accurate way to determine satisfaction levels

Hi David,
This was not realy a serious post :rotfl:

If you put "Mobiles.co.uk" and include the ""'s. you get the same results !
Mobiles2yourdoor you will notice already has Mobiles in it ?

So don't you think it's funny that Mobiles.co.uk has 206 million more problems than M2YD ???????

Whatever the reasons are as I said I found it "amusing" :rotfl:

Big day today by the way its the 28th day since Ben organised the compensation on the 13th Aug, anyone want to place bets whether Mr Postie is going to have a cheque when he comes today ?????

Guys_Dad

Silk wrote: »

Hi David,
This was not realy a serious post :rotfl:

If you put "Mobiles.co.uk" and include the ""'s. you get the same results !
Mobiles2yourdoor you will notice already has Mobiles in it ?

So don't you think it's funny that Mobiles.co.uk has 206 million more problems than M2YD ???????

Bit of a cheap shot there, Silk, I fear.

If you put in "mobiles.co.uk" problems ( just like that) into Google, you get 18,400 hits.

But of these hits, there are numerous like the one below

Free Gift at Mobiles.co.uk - Latest Offers, Sales & Promotions

Grab a bargain and save in the Mobiles.co.uk online sales with Loquax. ... If you have any problems with any code then please contact us. ...
offers.loquax.co.uk/deals/Mobiles.co.uk.htm -

By all means have a go when you are in the right, but I am surprised at you not taking the trouble to look at some of the hits and, of course, not being able to Google properly (lol)

mobilejunkie

davidjones90 wrote: »

Did you email in your claims individually with a order ref or post it in? I think they may mess it up with multiple claims? I don't know I don't work for the company but I suggest sending them a clear email saying you have this issue and in my view they should sort it out in a timely manner. Obviously with a large(ish) company people are going to have good and bad experiences which is what I suspect we have here

Whenever I email my claim I always ask them to confirm that the bill is the correct one needed for the claim and (i'm no legal expert though), if they confirm by email its the correct one then this would obviously have no legal standing in a court of law if they later decline it by saying it the wrong one.

I always space the contracts out so I don't claim for many contracts (I don't have that many) at the same time.

Obviously we were both aware of the 30 day window when we applied for the contracts thus its a bit unfair to say X company give 60days etc we know how these business models work

There are quite a few company reps on the forum and TBH they don't have to be here but there here to help then fair play.

By post with a covering letter. All very straightford and there is absolutely no ambiguity. Soon after I receive a message saying it's received, then another saying it's been passed to the cashback team or whatever. Once they say it's been sent for the cheque to be raised it takes a few more weeks. In all, it ALWAYS takes about 50 days. I have never emailed a claim and (with this company) never send two claims in the same envelope. I always claim as soon as the bill arrives and ensure that there is no valid reason for rejecting a claim. There is nothing which should delay any payment - but they are always delayed.

I am well used to running multiple contracts. At any one time I have had up to about 10 or 11 for myself and about the same for the people I look after. I am extremely well organised and efficient and know what is happening at any point. When a legitimate claim is rejected I react immediately and appropriately - that has ensured that one such instance was eventually paid by this dealer without needing to sue (although the person concerned HAS sued cpw before - successfully - and would have done so again had the money not been obtained). There are other issues which I am not going into on these threads, but the dealer's actions, performance and actions are in stark contrast with my substantial experience with their main competitor, where I would find it extremely surprising to end up in a similar position. I have had some good experiences with Mobiles.co.uk. - but the bad outweigh the good and the good were because they started with the bad!

Silk

Guys_Dad wrote: »

Bit of a cheap shot there, Silk, I fear.

If you put in "mobiles.co.uk" problems ( just like that) into Google, you get 18,400 hits.

Hi GD,
Yep I agree it was a "cheap shot"
If you put "mobiles2yourdoor" problems you only get 1050 hits so they only have about 5% of the problems that mobiles.co.uk do based on google hits !

Guys_Dad wrote: »

By all means have a go when you are in the right, but I am surprised at you not taking the trouble to look at some of the hits and, of course, not being able to Google properly

I haven't got the time to read 206 million hits :rotfl:
It was only a tongue in cheek post because I noticed the figures when I was showing my OH what she would have found on Google instead of ordering from them blind

OneADay

And silk if you do the search for "phones4u problems" you get 11400.