Mobile Rainbow (cashback rating)

Quentin

Did you win and get judgement?

If so, what did that say about when payment was to be made?

indiannri

I had to issue legal proceedings to receive some/all of my cashback

Hi Q,
i filed the claim against MR using MCOL second time on18/04/08 and got a letter from MCOL mentioning The defendant has until the 07/05/08 to reply. first time they admitted and paid the amount. this time i used the same name and address (Mobile Rainbow's)for correspondance on MCOL website but Mobile Rainbow didn't respond at all then i requsted to enter judgement on 21/05/08 but didn't hear anything from anyone. so could you suggest what is going to happen next as it is more than 2 weeks when i requested to enter the judgement. am i right thinking that court will send beliffs to MR to collect money or should i expect a Court hearing etc.? and if beliffs are going to recover the money from MR then who is going to pay their fee...!!!...???all help is much appreciated.thanks.indiannri.

Quentin

You can check the status of your judgement request on the MCOL site.

Log in and look at your claim - it will say its current status.

If judgement has been given to you, then you will have been asked when filling out the request form when you want paying.

You can see a copy of your judgement request on MCOL.

Post back on your findings.

As far as sending the bailiffs, the court don't do this unless you apply (and pay) for a warrant.

Again, if you have got judgement via MCOL you should be able to apply for a warrant via MCOL, and this option will show up (if available to you) when you log in.

da3017

None of the above (post details of your situation in the thread)

Hi Quentin

I cant seem to log on to the MCOL website as its down. Will check my status asap and keep you informed. I am not sure of the status of my claim.

Thanks

nicole136

None of the above (post details of your situation in the thread)

They still have not paid my 2nd payment agreed in mediation. The court said that i can not enforce the payment without attending court, so i have to attend for my scheduled hearing next monday which i am not too pleased about. More cost. Hope they are about to pay.

da3017

None of the above (post details of your situation in the thread)

Hi Quentin

I received a letter from my local court asking me to complete the form and send it back to them. I didn't know that I had to update the records on the MCOL site as well. So, it says start judgement. I am completing the form and it asks for the same questions again, do i put the interests till today or the date I sent it back to court or it doesnt matter.

Please help.

Thanks

Quentin

Is this form an allocation questionnaire or a request for judgement?

louised

I had to issue legal proceedings to receive some/all of my cashback

Mobile have just shot themselves in the foot !!! My husband had 2 cashback contracts with them, he took them to court to get the first 3 payments on both contracts and suceeded. He did not want to go all the way and claim all 4 in one go in case they went bankrupt, it was alot of money £611. He then put in a claim for the 4th cashback claim for both contract, having followed the procedure of sending a letter of poor service etc. Today however we have received their defence for not paying this. Here it is


Without prejudice to our rights and subject to the terms and conditions of the contract, we deny all the allegations made by the claimant in his claim unless otherwise specifically admitted herein under.

We deny that the claimant is entitled for the entire amount of £208.72 as claimed by him.

It is submitted that the claimant is not eligible for the fourth cash back instalment of the first and the second contract, as per Clause 13.11 of the terms and conditions of the contract applicable to him, as the third cash back claim of the first and the second contract was rejected, the reason being that the relevant documents required for claiming the third cash back instalment for both the contracts was not received by us within the stipulated time, as mentioned in the clause 13.7 of the contract. Therefore, for the subsequent cash back claim, the claimant became ineligible as per clause 13.11, which is quoted below:

“Proper care needs to be taken by you while sending in the cash back claims. If any of your cash back claims is rejected as a result of any of the aforementioned conditions, then no subsequent cash back claims will be entertained.”

We shall also send a copy of the defence filed with the Court to the claimant.

We respectfully pray to the Hon’ble Court that claimant be directed to withdraw the claim in the light of the above circumstances.

However in his subsequent claims for casback, he made some working out error, so rainbow mobile made a defence for part admission, part payment, they write this in their defence.

We accept that the claiment is eligible for the ammount of £611.28 including £275.64 for the first, second and third cash back instalments on the two contract held by the claiment and the cout fees of £60. However.......they go on to pointout that my husband made a mistake in his maths and they don't owe him quite as much as he thought.

However in this first claim they have written in black and white he is eligible for the 3rd claim and we also have e mails saying the third claimwas sucessful but there is a delay etc etc.

My question is what do we do next ? We have only received the defence via e mail, I have looked online and cannot find the answer to my question.

Thanks in advance

jem_sharer

I had to issue legal proceedings to receive some/all of my cashback

Dear Mobile Rainbow,

You have a nerve posting such information about yourself. You are absolute liars and are not to be trusted. I have finished my entire contract with, played by the book and not received a single penny back from you. I have called you,sent many emails and still have received nothing. My next step is legal action. I say to anybody who is thinking of buying a contract of you to not do it. You will regret it, they are a bunch of crooks who will take your money and run with it.

MobileRainbow wrote: »

Dear forum members,

We’ve seen some posts here on Mobile Rainbow and would like to put certain issues in perspective.

Mobile Rainbow is one of the brands owned by MSols Ltd., a company incorporated in March’2001. MSols also owns other brands (3mobileshop, Orangemobileshop etc). As the company trades only online, different brand names and different websites help in promoting the products.

There has been some scepticism regarding Mobile Rainbow’s ability and willingness to pay cash-backs. We’d like to point out that all customers who have fulfilled the T&C at the time of their purchase have been paid. Off late we’ve introduced the process of intimating the customers, through text messages, once the cash-back has been paid into their accounts.

So far as the ability to pay is concerned, MSols has very sound financials. The company posted a turnover of £1.66 m with a profit of about £48,000 for the year ending 31st March’ 06. The paid-up share capital of the company is £116,300. These figures can be verified from the Companies house site.

Our first cycle of cashback started in Feb-March’ 06 so we do understand the apprehension that some customers might have had. We hope that these have been put to rest now and wish that more people come forward to share their positive experiences also.

Quentin

louised wrote: »

My question is what do we do next ? We have only received the defence via e mail, I have looked online and cannot find the answer to my question.

Do nothing regarding the e-mail.

Await the Court sending you the defence through the post. At the same time they will send you instructions on how to progress the Claim.