Companies in Default/FSCS Claims - Picture, London Scottish, Twopart

pinknico

Good for you Di.

As soon as they have all the info I am sure your cheque will be on its way within a week.xx

di3004

pinknico wrote: »

Good for you Di.

As soon as they have all the info I am sure your cheque will be on its way within a week.xx

Thanks Pinknico, fingers crossed.:beer:

chickpee

Still no news here.

My husband is off next week so he will ring the FSCS then. Maybe he will have more success than I've had.

Hope everyone is well xx

pinknico

Just tell him not to take the usual spiel from them, if there is a problem you want to know now, you have been waiting far to long and people who only claimed this year have had payouts,

Wishing you every success.xxxxxxxx

di3004

Well well well........
Contacted C&G again and they want to know the ins and outs of a duck's !!!!!, what is it all about? why? this and that, I went on the phone said my bit, shut them up, sounds like they are panicking to me........anyway!
They said they will send the information by post to us that should reach us by tomorrow.
I will then........(if we receive the details) attach them to send to Deloittes, I think its the only way.

They are now stating they are unable to send by fax to 3rd parties.....yeah yeah yeah, heard it all before.

chickpee

pinknico wrote: »

Just tell him not to take the usual spiel from them, if there is a problem you want to know now, you have been waiting far to long and people who only claimed this year have had payouts,

Wishing you every success.xxxxxxxx

Thanks Pinknico xx

pinknico

di3004 wrote: »

Well well well........
Contacted C&G again and they want to know the ins and outs of a duck's !!!!!, what is it all about? why? this and that, I went on the phone said my bit, shut them up, sounds like they are panicking to me........anyway!
They said they will send the information by post to us that should reach us by tomorrow.
I will then........(if we receive the details) attach them to send to Deloittes, I think its the only way.

They are now stating they are unable to send by fax to 3rd parties.....yeah yeah yeah, heard it all before.

Deloittes should be paying you a wage Di:D:rolleyes:

di3004

pinknico wrote: »

Deloittes should be paying you a wage Di:D:rolleyes:

lmao now that would be nice lol :rotfl::rotfl::rotfl::T:D

di3004

We rang our case handler and she said if she receives this by Monday she will get on to it that day, so fingers crossed we will receive this mortgage info from C&G in the post tomorrow, as they did promise this.
Then email by attachment to her direct.

However......
C&G first tried telling us to contact BP homemove who were the ones that helped within this mortgage as well.......:rolleyes:, our phone been like hotline today lol

gumbi

Hi all Gumbi here back from my spending spree tio find that Picture Have been at it again.....Sit back and enjoy this one, it's taken a good hour to write but I think you'll agree it's worth it and I've just stuck a stamp on the letter and sent it with a smile on my face:

[Picture Finance Complaint

To whom it may concern,

I find myself almost unable to believe that I’m in the position of having to write this letter of complaint as the circumstances seems almost too ridiculous to be anything other than a bad joke!

Long story short – Took out Loan with Picture and was foolish enough to be duped into agreeing to the Picture Protector PPI Policy. Discovered my mistake and spent the next 2 years writing a veritable encyclopaedia of letters to Picture, The FOS and most recently the FSCS in a fight to get the money wasted on this pointless policy refunded.

After a period stress and financial hardship that I wouldn’t wish on even my worst enemy, we eventually won our case and have recently been awarded the full premium plus a significant amount of interest, (deep Joy). Being an honest soul I dutifully paid Picture an amount of £1900 to clear the arrears that I had been told we had on our account and settled down to a few weeks of retail therapy the likes of which will remain legendary in our household for many years to come.

Imagine my surprise when I received a recorded message from Picture asking me to hold whilst I was put through to a representative....When the system dropped me out due to the fact that nobody was available to take my call, (very, very annoying by the way!) I took it upon myself to call back, obviously concerned that my payment may have gone astray.

This fear was compounded when the customer services bod confirmed that my account was showing as being in arrears.......”But I just paid you £1900!” says I....”Oh yes I can see that payment, however the account is still in arrears” says he...”how much by?" says I, by now very confused and wondering where my hard fought money could have got to... “£17.50, would you care to clear that now?” says he.........................................................................................................................................................................[long pause to compose myself].............................”Are you taking the !!!!?” says I.

Needless to say I was singularly unimpressed that after a fight of 2 years in which Picture had attempted to dodge, weave and slither their way out of paying back their ill gotten gains they appear to think it totally acceptable to harass someone for a balance of £17.50 after a recent payment of £1900!

I managed to control the urge to drive to Wales, rip up what’s left of the Picture technical infrastructure, set light to it and dance a wild jig around the flames, and agreed to increase my monthly standing order to cover the vitally important amount of £17.50....Thus the situation was resolved, or so I thought but no... Picture managed to outdo even their own unrivalled record of shonkyness and plumb new depths of rubbish customer service beating even the, until now, undisputed champions of crap customer service...British Gas!

A further 4 automated calls to both my home number and mobile number resulted in me ignoring the first three with a barely concealed snort of disgust, however the last one caught me at a bad moment and my usual calm telephone demeanour was lost in a red mist of expletives directed at one of your unfortunate call centre bods, (to whom I’d like to apologise as they were merely unlucky enough to pick up that particular call and no offensive was intended to them personally, only to Picture).

As somebody that works in marketing I understand the value of a strong and trusted brand and can only offer up thanks to the advertising Gods that the Picture brand died before seeing what level of customer service it was doomed to endure.

I do however have to thank Picture...It’s not every day that one gets to vent one’s spleen at a company that has caused a great deal of hardship to me and mine over the past few years, and feel totally justified whilst doing it so please...... continue to call, harass, balls up and generally give me progressively larger sticks with which to beat you....It’s very therapeutic and certainly a lot cheaper than therapy! ]

Ooooooooooh that felt so good, almost as good as getting the cheque....actaully no it didn't getting the cheque was rapture:cool: