Is there any bank you have NEVER had an issue with

Extant

never-in-doubt wrote: »

Hiya - thanks for your help, i'll send a letter off and see what they say.... its confusing but others say they have waited 3 months for an account to be opened lol - is this normal (gulp)!

No. To my understanding, the team is both going through a revamp and swamped with customers for a variety of reasons (no government funds has swung a lot of people to us and HSBC, for example).

97trophy

BarclaysManager wrote: »

no government funds has swung a lot of people to us .

I must admit I was tempted to open an account with Barclays for that exact reason.

hanes

Hey whats wrong with abbey? im just about to switch from a co-op basic account to an abbey current, with a £100 bonus thing (doubt i'll get it)

but to co-incide with the thread,
HSBC - useless, shut my account because of three late direct debits which bounced (long story but not my fault) which made me late with bills and gave me a default which i had to sort out and wasted two months of my life.

Co-op - ok if your stuck and cant get a current account, had no issues but internet banking is a bit basic, does what you need it to do though

Natwest - pathetic - applied for an account, firstly accepted then declined by letter after being given account number etc, due to an error on electoral register.

Abbey - yet to be decided - ow gawd help me

Extant

hanes wrote: »

Hey whats wrong with abbey? im just about to switch from a co-op basic account to an abbey current, with a £100 bonus thing (doubt i'll get it)

The general consensus appears to be that although Abbey provide perfectably acceptable services, they entirely fail in their complaint handling and resolving issues, suffer from poor internal communication, etc.

SueC_2

hanes wrote: »

Hey whats wrong with abbey? im just about to switch from a co-op basic account to an abbey current, with a £100 bonus thing (doubt i'll get it)

but to co-incide with the thread,
HSBC - useless, shut my account because of three late direct debits which bounced (long story but not my fault) which made me late with bills and gave me a default which i had to sort out and wasted two months of my life.

Co-op - ok if your stuck and cant get a current account, had no issues but internet banking is a bit basic, does what you need it to do though

Natwest - pathetic - applied for an account, firstly accepted then declined by letter after being given account number etc, due to an error on electoral register.

Abbey - yet to be decided - ow gawd help me

Abbey - don't do it... don't do it... don't do it!!!

They are AWFUL. They won't process the simplest thing (eg. change of address, request to change from one account type to another) on-line, over the phone or by post. Everything requires a visit to branch. Fine if you live near one, but to go into mine it takes a 60 mile round trip, £8 parking fees, and a day off work because branch staff "can't carry out those kind of actions on a Saturday". Grrrrrrrr.

They regularly miscalculate interest payments etc, transfer money from/to incorrect accounts, and who knows what they do with incoming funds - it takes four days for money to transfer from my A&L account to my Abbey account - both banks part of the same banking group.

If keeping my money under the mattress was an option, I'd take it!

Rant over... feeling slightly better now... phew.