Useless CPW/ O2 minutes checking system

mzqa395

You are welcome:j

Cumbrian_Male

mzqa395 wrote:

Instread of dailing 08701117200 try 08000490049 option 2 2 and select o2 service and you can reach CPW/o2 customer service team free.

Find this number from CPW front page in the high street sales book.

Hope this info help every one.:beer:

You want to pass this freephone number on to say no to 0870 as I couldn't find an alternate to 0870 111 7200 on there.

So THANKS from me too.:T

gtz101

mzqa395 wrote:

Instread of dailing 08701117200 try 08000490049 option 2 2 and select o2 service and you can reach CPW/o2 customer service team free.

Find this number from CPW front page in the high street sales book.

Hope this info help every one.:beer:

but wouldn't o2 users get charged for using 08000490049 number? I am on O2 250 Xnet tariff.

and would you be charged for the text they send you?

mzqa395

NO you will not get charge to receive the text from CPW/02. You can dial the number I mention from landline, skype and public telephone for free.
Consumer Revenge!!!!

gtz101

mzqa395 wrote:

NO you will not get charge to receive the text from CPW/02. You can dial the number I mention from landline, skype and public telephone for free.
Consumer Revenge!!!!

ok but dialling the number you stated, is that free for o2 users as part of inclusive minutes?

ka7e

From the CPW site

O2 Terms • Inclusive minutes per standard tariffs : Standard UK landline numbers (includes 0870, 0800, 0845); Other UK mobiles, O2 mobiles; Voicemail retrieval and O2 WAP portal 915000 calls

But when you dial 08000490049 from your mobile, you get an automated response that the number will not be free from a mobile and to re-dial without the first zero. So does an 800 number incur a charge?!

gtz101

ka7e wrote:

From the CPW site

But when you dial 08000490049 from your mobile, you get an automated response that the number will not be free from a mobile and to re-dial without the first zero. So does an 800 number incur a charge?!

yeah, thats what I am wondering........

mzqa395

Just want to know can any one share their experience iwith the retention department. Did any one got a good deal from them?

I got an email from CPW/o2 they mention there is a deal for customer do not want new handset.
The tariff is call O2 400 loylaty discount cost 8.5 each month you will get 400 off peak mins to o2 and landline every month:money:

gtz101

mzqa395 wrote:

Just want to know can any one share their experience iwith the retention department. Did any one got a good deal from them?

I got an email from CPW/o2 they mention there is a deal for customer do not want new handset.
The tariff is call O2 400 loylaty discount cost 8.5 each month you will get 400 off peak mins to o2 and landline every month:money:

do you mean the upgrade department?

O2 400 @ £8.50 each month with just 400 off peak munutes to just o2 and landline ins't really a good offer I think. Its quite a poor package. If those 400 minutes could be used to anyone, any network then we are talking business but this offer that you said was proposed by o2/CPW is nothing but just an attempt by them to retain a customer (via a bad appraoch/tactic).

I think if someone was really that interested in off minute package then there are 100s of deals out there that offer similiar price and with off minute, Xnet mins package deals.

gtz101

Upgrades nearly always work out to be a expensive option. Best bit is to get a new contract from a dealer and your much better off as far as savings are concerned.