Useless CPW/ O2 minutes checking system

gtz101

ka7e wrote:

I have contracts with both O2 online and CPW/O2. My latest contract (CPW) started on 20/4, with a billing date of 28/4. I expected my allowance to be roughly a quarter of the monthly tariff (200 mins and 100 texts), so 50 mins and 25 text. Perhaps, as there are double mins/texts for the first 3 months, it should be 100 mins and 50 texts?
According to the online billing sevice I have 62 mins and 200 texts!
I'm sticking to the 50/25 until the 28th and I get into a proper billing cycle.
The SE 550i has a very useful feature in it's call counter - it lists outgoing calls and total call time as 2 separate figures. The first one doesn't include voicemail calls, which are free on this tariff.

Yes, it will include double minutes.

How often does your online billing information update as far as allowance remaining details are concerned?

nanjo

Hi all,
got my 1st contract on O2 200 with CPW 3/4 this month, I have been using the 07744 for about 40 minutes, using CPW txt reply service my bundle remaining minutes stuck on the 17/4. rang CS today, he was cofused, told me going to sort it out, I havr tried again this evening , still the same.
I think '3' is the best to find out remainig minutes

gtz101

stuck since 17/4

CPW are a pain in the !!!!!!!!

mzqa395

I just chat the online account even the old data is not showing.
Should I make a loud voice now?

shahidemran

Is there any other way of checking o2 minutes except CPW website?

webkami

You can call automated CS and you will get a text back with details.
You can also call CS and ask them.

check the number at http://saynoto0870.com

gtz101

webkami wrote:

You can call automated CS and you will get a text back with details.
You can also call CS and ask them.

check the number at http://saynoto0870.com

automated CS? where? CPW billing doesnt have no automated serivce?????

mzqa395

Instread of dailing 08701117200 try 08000490049 option 2 2 and select o2 service and you can reach CPW/o2 customer service team free.

Find this number from CPW front page in the high street sales book.

Hope this info help every one.:beer:

gtz101

yeah but its not an automated service which will tell you your aloowance remaining etc. It just takes to to CS representative who wil lhave same information as whats available on your online billing, i.e. out of date or slow info.

shahidemran

I rang ad described by mzqa395, It is automated service and CPW sends info via txt, Thanks mzqa395 (There is no Thanks Button)