Virgin Media: Haggle down your costs.

sns97aal

Please check your itemised bill: Virgin have blocked the 0844 prefix override providers I used to call Europe at 1p/min.
Without notifying the change, Virgin is now charging over 10p/min to use the same 0844 prefix.
Sandro :mad:

Nicifer_noonoo

Can anyone tell me if the Sky free broadband and weekend and evening calls for £10 is any good? Does it include BT line rental? They say it does but Virgin say not!

10past6

sns97aal wrote: »

Virgin is now charging over 10p/min to use the same 0844 prefix.
Sandro :mad:

Huh :eek:

10p a minute to dail an 0844 ++++++ number?

I called an 0844 number today and was on the phone for 23 minutes :mad: :mad:

CuddlesTC

Help! With Sky 1 coming back, I'm thinking of getting V+, so I rang Virgin to ask about the costs.

I spoke to a gentleman who asked me if I would be keeping the old box, but I said no, as I only have one TV, so two boxes are useless to me. He then quoted me £75 for installation and no other charges, as I already have the XL TV package.

I wanted to think about it and be sure I wanted to go ahead, so I phoned again when I had decided, and the chap I spoke to that time told me that if I didn’t keep the old box (and pay £5 a month for it), I would have to pay £99 for installation instead of £75, so I told him I wasn’t happy and would need to think some more.

The next time I called, I got a woman who told me that if I didn’t keep the old box installation would be £150!

Does anyone know who I can call to get their advertised half price installation of £75 without being forced to keep, and pay for, an old box which I don’t need or want? I’m feeling quite disgruntled about the whole business now!

carbonmonoxide

CuddlesTC wrote: »

Does anyone know who I can call to get their advertised half price installation of £75 without being forced to keep, and pay for, an old box which I don’t need or want? I’m feeling quite disgruntled about the whole business now!

This is confusing... I was also thinking of going for V+ and was wondering if you can upgrade for free. Obviously not (hoping for a bit too much there!)

What I don't understand is - if you keep your old box aren't you still paying the same monthly amount and therefore just have to pay the £75 in? If so why not just keep the old box?And why dothey want to charge you more to remove it?

easy

carbonmonoxide wrote: »

What I don't understand is - if you keep your old box aren't you still paying the same monthly amount and therefore just have to pay the £75 in? If so why not just keep the old box?And why dothey want to charge you more to remove it?

No, they charge you an extra £5 per month when you keep the old box, and they install a second point in another room for you to use it.
They are guessing that eventually you'll start to watch some pay-per-view or something on that second set to generate a bit more income for them.

Which is why you have to pay more if you don't choose to keep the second box.

htimsrh

I phoned Virgin twice today to tell them i was thinking of leaving as i had seen better deals, the first offer i recieved was for
XL tv
L broadband
XL phone with no V+ box for £56 per month.

I said i would think about it and then called back and spoke to the retentions department who offered me the following

XL TV
L broadband
L phone ( i don't often use th phone - so that suited me)
and a V+ bo for aone off payment of £30
all this for £35 per month.

Not bad. It was simple to get as well. I'm a happy person now!

easy

I'm trying REALLY hard to get that V+ payment down to £30 before I bite. We are getting there, after a problem of inconsistent service, they've got as far as £50

CuddlesTC

htimsrh wrote: »

XL TV
L broadband
L phone ( i don't often use th phone - so that suited me)
and a V+ bo for aone off payment of £30
all this for £35 per month.

That made me cross, because I've been paying over £50 for the same services, so I phoned through with the 'thinking of leaving us' option, told them I wasn't happy with the price I was paying for my current package and the exceptionally helpful lady I spoke to reduced my monthly bill by over £12, volunteered the fact that I wouldn't be getting the full speed on my broadband as it currently comes through my set-top box and said she'd send someone round to fit a standalone modem.

So I chanced my arm and asked about V+, and she's put that through for me at the £75 with no extra montlhy charges and even managed to give me a Saturday installation date! :T

dominiquereynolds

CuddlesTC wrote: »

Help! With Sky 1 coming back, I'm thinking of getting V+, so I rang Virgin to ask about the costs.

quote]


Is there a date for Sky 1 coming back to Virgin?