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Virgin Media: Haggle down your costs.

edited 30 November -1 at 1:00AM in Phones & TV
1.7K replies 524.2K views
MSE_ArchnaMSE_Archna Former MSE
1.9K posts
MSE Staff
edited 30 November -1 at 1:00AM in Phones & TV
The following thread lists successes and failures at trying to haggle discounts with Virgin Media.
Full Tips are in the
This discussion has been running a long time, some of the early reports related to NTL/Telewest which later became Virgin. For the latest feedback click later on in the thread.


  • I have been following the chat about the Talk Talk deal but I am stuck with NTL as there has never been a BT line in this house (not strictly true actually as this was the Sales office but BT don't charge the developers, only the first person to buy the house!)

    Anyway, I rang 0800 052 9403 the customer Relations number (option 2) and explained that I had seen the Talk Talk offer and wondered whether they (NTL) were intending to do any similiar offers. I also added that I am a broadband user with line rental and that I have been using the override numbers for all other calls, but I used to be on talk unlimited 24 as I am a heavy day time user.

    Straight away, without any further effort on my part he offered me 2meg BB (shortly to be upgraded to 4Meg with no extra charge); line rental and talk unlimted 24 for a flat £20 per month indefinately. CHEAPER than Talk Talk AND BB instantly upgraded. This also saves on calls as I was using Call1899 at 1p/min! (and saves the fag of dialling the access number and listening to the nice lady before entering the number you really want!)

    Go on, make that call. Good luck. :j
    CHAPS requested 10 Oct, left KE 15 Oct, finally arrived 18.00, 4th Nov :D
  • Thanks so much for that MumofThree. I've done done exactly what you said, and although I didn't get quite as good a deal as you, I got the same thing for £23 per month. :T My broadband was upgraded during the phone call to 2mb though he didn't say anything about going to 4mb later. I'm already thrilled with the extra mb. I suppose I should have haggled for more but I'm hopeless at it and was so pleased with what I was offered I just let it be.

    Thanks again.
  • MjP_3MjP_3 Forumite
    4 posts
    Yup! It sure works.

    I called NTL customer relations about a week after the TT offer appeared and without hesitation they said they would match the offer (almost) I now have line rental, 2meg BB (was 1meg) and Talk Unlimited 24 all for £20.49 / mnth.
    Only thing missing is the "free" overseas calls.

    Give it a go! What have you got to lose.

  • Hello,

    I got my 2 meg upgraded to 4 (which would have happened at some point anyway) but they gave me it at half price for 6 months.

    4 meg bb £12.50
    tv/line rental £21.50

    minus £9.49 discount for taking all three =£24.51

    I did not get anything on call charges as I never use the phone, so it does not bother me. Bottom line is £12.50 off the bill for making a call.

    I'll be straight back onto them in October, I will not be letting the bill go back up. I'd say that the market will have developed a long way in 6 months, Talk-Talk have really made a splash.

    Thanks to Martin and all here!
    Devils In Skirts!
  • c_smithc_smith Forumite
    362 posts
    I tried it with Telewest last week. Phoned them up and told them I was considering moving to Talk Talk and enquired about how much notice I would have to give them, etc. I wasn't offered anything to stay, so I'm now seriously thinking about phoning up and giving them 30 days notice of cancelling my services.

    I've been with them for 3 years and have phone, broadband and TV packages totalling £47 a month before I make any calls. I use call1899 for my calls as Telewest are too expensive. I've always found their services to be reliable, but they are just becoming too expensive now.
  • Edinburghlass_2Edinburghlass_2 Forumite
    32.7K posts
    10,000 Posts Combo Breaker
    c.smith, I think you should try again, different time. Be quite positive about leaving and have the figures to hand as to what you will be paying with TalkTalk etc.

  • bbb_ukbbb_uk Forumite
    2.1K posts
    c_smith wrote:
    I tried it with Telewest last week. Phoned them up and told them I was considering moving to Talk Talk and enquired about how much notice I would have to give them, etc. I wasn't offered anything to stay, so I'm now seriously thinking about phoning up and giving them 30 days notice of cancelling my services.
    I was with Telewest and what I found was that rather than say I'm "considering" leaving just be firm like Edinburghlass has mentioned.

    I rung up and selected the option to 'cancel' services and when they answered I just said can I give you my 1 months notice thank you. I said nothing at this point and waited for their response. On the two times I've done this - one for cancelling their linerental and the other for cancelling their TV.

    I found that when I threatened to cancel the Telephone they said OK (they knew I was serious because the number portability dept of BT had been in touch with them) and my call to TW was to ensure that they had their 1month notice. About 2 weeks after this phonecall, I received a call from their retentions dept asking why we were leaving them and moving linerental to BT. Having told them about Call18866 (cheapest at the time) they said they knew about that but couldn't match that whatsoever and tried offering a few other things but I said no.

    Now because I was cancelling the telephone, the price of the TV goes up by about £4 (i think) so I then rung them back and proceeded to cancel the TV saying that it was going to rise by £4 simply because I've decided to move telephone to BT and I could get Sky for cheaper (already had figures to hand). At this point they credited us £4 a month for a year and then reduced the cost of the second digibox from £15 to £9.50 to pricematch Sky's cost of a second digibox (I know Sky actually charge £10 for second digibox so don't know why they reduced it to £9.50 but I didn't argue).
  • Gorchard_2Gorchard_2 Forumite
    33 posts
    Part of the Furniture 10 Posts Combo Breaker
    I have vastly reduced my bills with NTL.
    I started by contacting BT, with the full intention of leaving NTL.
    BT Offered me Free connection, and a free Freeview box. I accepted and got them to arrange a date for the number port, etc.

    Took approx 2 weeks before NTL started calling me, offering better deals. I kept saying no until 2 days before the number port was going to happen.

    At this point I talked them into:
    Free phone line rental for 1 year, with free 6p call cap.
    Basic TV Package - 12:50
    2MB broadband at £15.00/month with free install/setup.

    I also confirmed that there is NO MINIMUM Contract, and I can cancel any/all of it at any time.

    Summary: You must be *FULLY PREPARED TO LEAVE*, you must have a BT number port sent to them, and you must leave it until the last possible moment until you negotiate. Do this and you CAN get a cracking deal.
  • kboy28kboy28 Forumite
    1 posts
    MSE_Archna wrote:
    This thread relates to the Home Phones Special Note For Telewest and NTL users.

    Please report your successes and failures when haggling with NTL and Telewest for better phone deals.

    Here is the old thread on haggling with NTL.

    Read the Home Phones article here.

    I had the telewest 2 MB £17.99 broadband and Line rental at £11 and essential TV at 11.50 = £40.49 per month. I was positive in that I wanted to leave as it was too expensive and mentioned Talk Talk as well as freeview. The Customer Relations dept tried to put me off Talk Talk suggesting their tech support cost money and they could not offer 8MB. They tried to reduce my bill by reducing my broadband down to 512k and tv to their basic package.
    I gave them a bit of silence and said that I wouldn't stay for a reduced service still at a high price. The offer then went to £30 for 6 months and £34thereafter, finally they agreed £30 for 12 months no tie ins. I think better than their new customer deals. I use 18866. So now I have the same service I have had for £10.49 per month less.

    Thanks for the help
  • Got on the phone when heard about this .The customer service person I spoke to was brilliant without any haggling at all I got my phone and my broadband 2mb at half price fixed for a year ! Thanks Martin for this tip you are a star !
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