Virgin Media: Haggle down your costs.

rosscopico_2

They have just offered me:

XL TV
XL Phone
M Broadband

for £35.95 per month - seems reasonable?
if i want L Broadband it's £42.95 per month


the thing i really want to know is what the likelyness of getting a free V+ or a deal on an HD box is as we want to have it in 2 rooms (1 normal box upstairs and the V+ or HD downstairs)?

stickybun9

All you MSE'rs have spurred me on to call Virgin media today to haggle down my costs. And it worked !!

Our basic package was £62.45, without calls. After saying I was thinking of leaving and quoting a few BT and Tiscali package offers, I've been offered the same package for £45.99. I'm saving £16.46 per month and am well pleased !!

It's been interesting reading all your posts and it gave me the courage to call them - so thanks all !

dilema239

I'm using Virgins 3 for £20,Tv,2mb BB,Freecalls to 01 & 02 Nos.Be carefull when you JUST RING a mobile No for someone to call you back who is on contract (you no the trick)as they will charge you 28p for a 1 second ring.

BexTech

dilema239 wrote: »

I'm using Virgins 3 for £20,Tv,2mb BB,Freecalls to 01 & 02 Nos.Be carefull when you JUST RING a mobile No for someone to call you back who is on contract (you no the trick)as they will charge you 28p for a 1 second ring.

You shouldn't be charged unless answered by human or voicemail - why I will always hate voicemail / 1571.

Yes, VM are the most expensive when it comes to a landline service, though you can reduce that a little by using Call 18185 etc.

BexTech

Alx_B wrote: »

I do agree that their helplines cost far too much though, I shouldn't have to pay to report problems with *their* service (I'm speaking mainly about the cost of reporting broadband probs, but tbh I think it's out of order that reporting general faults from a non virgin phone costs too.)

You report broadband faults on 151 - free from a VM phone or on an 0845 number from non-VM lines, they dropped the 090x line a few months back.

If you have some internet access then you can always use their newsgroups to report faults as support are there from 08:00 - 22:00 each day. You can use newsgroup support for internet, TV and phone problems.

Babsybaby_2

I have phone tv n broadband with virgin media. I WAS paying £35.00 per month b4 I made a call. I rang them said BT had offered me a much cheaper deal (they hadn't). So they took off a few of my channels but I now pay only £20.00 per month. What a result!!!!

Kaminari_2

We've been with Virgin Media for the last few years and paying a large amount for XL BB and a phone line.

We were looking at negoiating an new deal and were looking at getting:
XL BB
M to L TV and a phone line with free weekend and evening calls.
Could someone give me an idea of how much i would be able to negoiate this for? I notice that most haven't gone for XL BB and this is our first priority on the list.

Thanks

x_Bunny_x

Hi

Is there a way to email Virgin media about my bills?.

Mine are :

Telephone line rental = £11.00 ( i think this is classed as medium)

Broadband = £18.00

Total = £29

Calls are usually only £3

Bill is usually £33 though

I dont have the tv either. I know this is high. Any email address i can contact them at please?

paulmcn

gazmaj wrote: »

Hi There,

I successfully haggled virgin media down. I was due to go from £20 broadband,Telephone (Unlimited calls) TV bundle from june 2007. To £35 prer month. FAR TOO EXPENSIVE !

I simply muttered..."competitive market out there..." and presto "...oh I can give you £20.49 and you get free international and mobile..." :T

To emphasise value the agent tried to persuade me 145 tv channels XL package? No deal me thinks :eek:

That includes line rental tv, broadband, unlimited calls. :T :beer:

Gazmaj - A happy bunny :A

Hi Gazmaj - I had the 3 for £30 deal from last july (medium BB, line rental with talk weekends and XL Tv) - i called them today to see what they can offer

i did not haggle , just asked what they could offer for a renewal - and they quote me £36 for line rental with free evening and weekends, large BB, and XL tv. - said i would call them back when i see what the other providers had on offer.

really all I am getting is the extra calls and the increae to large BB - not that great of a deal in comparison to what you managed to haggle them down too.

Can you advise me what your broadband package is i.e. M, L or XL ?

also what TV package are you on with your deal?

Your line rental - unlimited calls, plus free international and mobile calls sound fantatsic, could really do with that a I make quite a lot of call to america( at the moment I have to use an overide provider.

Thanks for any reply.

paul

jjscotman

I take Virgin's tv, phone and broadband services. Today simply called Virgin (on their free 150 number!!) to say I was happy with tv but my son had recommended to switch to Tiscali phone and broadband as it was much cheaper.

Got an immediate no-hassle discount of £8.50 per month.

I know Tiscali is still £4.50 per month cheaper but so far Virgin's service has been excellent and I will stay with them to avoid inconvenience of switching.

There's always next year to negotiate for the extra £4.50 per month !!