📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Virgin Media: Haggle down your costs.

1115116118120121167

Comments

  • Norant
    Norant Posts: 435 Forumite
    Im with virgin media and i have

    XL Tv

    XL Landline,only calls charged are non geographic and mobiles

    10 Meg B/band

    £32.00 per month.
    Forum spellcheckers are the pitts.
  • In reply to Martin's comment re: not free overseas calls. Try Skype - if you're computer to computer it costs nothing and if computer to 'phone line it costs very little
  • As I have Calls XL I then use one of the betamax companies (voipstunt) and dial the 02 access number.
  • Norant wrote: »
    Im with virgin media and i have

    XL Tv

    XL Landline,only calls charged are non geographic and mobiles

    10 Meg B/band

    £32.00 per month.

    Thanks. Does your package include V+ ?
  • Hi everybody, first MSE post and thought I'd share our tale of woe and see if anyone has any advice / suggestions...

    My fianc! and I just moved into a new house, our first time in a Virgin area, so decided to see what they could offer us. Having read this super useful topic, we called Virgin, called BT and recalled Virgin, and finally negotiated the following deal:

    20mb BB (XL I believe)
    Evening and weekend calls (XL again, I think)
    M+ TV
    V+ Box

    For the price of £30 per month, including line rental and V+ box cost. On top of this, we would pay no installation for either Virgin or the V+ box, plus we'd get the first 2 months of subscription free.

    So I was very happy this and went ahead and ordered Virgin, but not before I very explicitly went through 3 separate times exactly what it was we were agreeing to (the package, the price, the upfront costs).

    All seemed well, we had the Virgin man come and install, everything was operating hunky-dory, until we get our contract to sign, and disaster! It bore no resemblance to what we had agreed to!

    So on the phone to Virgin I get, I get passed around 3 different people, before getting put through to a 'Sales Manager' who said they weren't able to give me that offer and the notes on my account didn't match what I was saying. I argued that this wasn't good enough and after almost an hour on the phone I was promised that they would load up the original recording, and that if the tapes verified what I had said (which I knew they would) I would be given that exact deal. This would take some time, and the person we originally spoke to wasn't in that day, so they would call us back on the Saturday.

    Come Saturday... no call... all day...

    So we waited until Monday, to give them a chance, then we called again. After being passed around a few times again we finally got through to someone called Andrew who seemed at least willing to listen to us. He clarified that not every call is recorded and there was no way they could go back and listen to that particular call. Further, not a single note had been added to our account from our second call (which took almost 1 hr)!!!!

    What an absolute disaster.

    So now we're left with the best offer of:
    L BB
    XL Phone
    M+ TV
    V+ box
    for £37.45 per month

    and a very bad taste in the mouth regarding all things Virgin.

    We're currently thinking that we'll call up, cancel the whole service, and go with BT or Talk-Talk instead. It's a shame as we've been very happy with the actual media service Virgin has provided, they've just been horribly let down by horrendous customer service.

    So this post has two intentions:
    i) Be warned about Virgin's sales / customer services teams!!
    ii) Before we go ahead and cancel, any suggestions from any MSEs? We'd be perfectly happy if we could get the deal we originally agreed to!
  • JeffGeoff wrote: »
    Hi everybody, first MSE post and thought I'd share our tale of woe and see if anyone has any advice / suggestions...

    My fianc! and I just moved into a new house, our first time in a Virgin area, so decided to see what they could offer us. Having read this super useful topic, we called Virgin, called BT and recalled Virgin, and finally negotiated the following deal:

    20mb BB (XL I believe)
    Evening and weekend calls (XL again, I think)
    M+ TV
    V+ Box

    For the price of £30 per month, including line rental and V+ box cost. On top of this, we would pay no installation for either Virgin or the V+ box, plus we'd get the first 2 months of subscription free.

    So I was very happy this and went ahead and ordered Virgin, but not before I very explicitly went through 3 separate times exactly what it was we were agreeing to (the package, the price, the upfront costs).

    All seemed well, we had the Virgin man come and install, everything was operating hunky-dory, until we get our contract to sign, and disaster! It bore no resemblance to what we had agreed to!

    So on the phone to Virgin I get, I get passed around 3 different people, before getting put through to a 'Sales Manager' who said they weren't able to give me that offer and the notes on my account didn't match what I was saying. I argued that this wasn't good enough and after almost an hour on the phone I was promised that they would load up the original recording, and that if the tapes verified what I had said (which I knew they would) I would be given that exact deal. This would take some time, and the person we originally spoke to wasn't in that day, so they would call us back on the Saturday.

    Come Saturday... no call... all day...

    So we waited until Monday, to give them a chance, then we called again. After being passed around a few times again we finally got through to someone called Andrew who seemed at least willing to listen to us. He clarified that not every call is recorded and there was no way they could go back and listen to that particular call. Further, not a single note had been added to our account from our second call (which took almost 1 hr)!!!!

    What an absolute disaster.

    So now we're left with the best offer of:
    L BB
    XL Phone
    M+ TV
    V+ box
    for £37.45 per month

    and a very bad taste in the mouth regarding all things Virgin.

    We're currently thinking that we'll call up, cancel the whole service, and go with BT or Talk-Talk instead. It's a shame as we've been very happy with the actual media service Virgin has provided, they've just been horribly let down by horrendous customer service.

    So this post has two intentions:
    i) Be warned about Virgin's sales / customer services teams!!
    ii) Before we go ahead and cancel, any suggestions from any MSEs? We'd be perfectly happy if we could get the deal we originally agreed to!

    I sympathise with your situation. My only suggestion is that you send an email to Richard Branson ([EMAIL="richard.branson@fly.virgin.com"]richard.branson@fly.virgin.com[/EMAIL]) to express your disappointment and to advise him that you will be cancelling your service unless the matter is resolved to your satisfaction. I would also insist that they find the tapes to confirm the agreement as promised to you by Virgin customer services on Saturday. Branson won't read the email but it will get passed to one of the senior Virgin customer retention people, who are able to make decisions that standard customer services people aren't empowered to make.

    I had a different issue than you last year, where Sky offered me a deal to switch my package over to them, which Virgin customer services couldn't match. So I wrote an em to Branson and hey presto, I got a call from Virgin the next day offering me a better deal than the Sky one.

    You may not get your original offer of £30 per month but they should offer you something. Good luck and I hope this helps.
  • Sorry for posting this elsewhere, but this forum looks better suited:-

    I have recently moved over to Virgin cable broadband and was wondering about moving my Sky+ and BT phone over on a bundle. I have called the normal sales line and was given the standard prices off the website over the phone. This wouldnt work out much cheaper than I currently pay, but they were not waivering on the £75.00 V+ setup.

    Does anyone know any tricks for getting a deal out of Virgin? I am not desperate to move, but would always be interested in a cheaper price. My current services are:-

    Virgin 10MB - £20.00
    Sky+ - £23.00 (everything apart from sport & movies)
    BT - £17.53 (unlimited anytime calls, 7.2pm mobile).
  • Just an update: I got a date for my Talk-Talk connection today so I rang up Virgin to tell them I was leaving. And, as before, they didn't make me any offers to try and keep me, they just tried to slag off Talk-Talk. Eventually, I cut to the chase and told them I'd heard this before and wasn't interested in hearing it again. So they agreed to disconnect me. No offers of discounted broadband if I stayed or anything. Perhaps I'm just really bad at haggling.

    Still, I'm looking forward to being on Talk-Talk.
  • Paulee
    Paulee Posts: 177 Forumite
    100 Posts
    I've found the info here to be extremely enlightening, thanks everyone for taking the trouble to post it. I have been a Virgin customer for 10 years now and, generally, I like the setup and consider their BB to be the best. I pay £47 for XL phone, L BB and L TV and I need to reduce this considerably. The deal from Talk Talk looks good, but the Virgin deals some of you have managed to get look amazing so, armed with examples posted here I contacted retentions and asked for their help. I wasn't able to get an amazing deal, but Tracy was very sympathetic and for £25 changed me onto M phone, L BB and M TV. This comes with no change to my contract, so I can change it again, or leave them, with no penalty. It's not fantastic, but they have saved me some money and it is a tariff that is only normally for new customers. I hope, by using Skype for the majority of our outgoing calls, that it will be a much better deal for me.
  • itsj2
    itsj2 Posts: 94 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    I have BB L for £20 per month and am seriously considering leaving as this is too much and they won't give me a deal for 12 months as they have done in the past. I only use it for email and limited surfing - not for gaming, cds, films etc.

    Think I will 'phone them for a last time but what is the best I can realistically expect?
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351.3K Banking & Borrowing
  • 253.2K Reduce Debt & Boost Income
  • 453.8K Spending & Discounts
  • 244.3K Work, Benefits & Business
  • 599.5K Mortgages, Homes & Bills
  • 177.1K Life & Family
  • 257.8K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.2K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.