Coolnewmobile, merged threads

gromituk

bobstheboy wrote: »

She also [said] older customers should receive their cheques within 28 days and not 45 days.

Contrasts nicely with what they told me yesterday. :rolleyes:

PS this is an attack on CNM, not on you.

mobilejunkie

"She also said older customers should receive their cheques within 28 days and not 45 days."

What a load of b******s! 28 days - yeah, right! Ignore what they SAY (when they have to and it suits them) however "senior" they are. It's how they act and what they do which matters!

samba

bobstheboy wrote: »

She said no companies were back dating the OFCOM COP's.

How does she know that? She only works for CNM, so she cannot speak for anyone else. I can tell you that last time I spoke to Three they were expecting their distributors and dealers to apply the CoP to all customers.

Anyway, I think these people are confused about what the CoP is. It is not new legislation, thus the concept of 'backdating' it is irrelevent. It is just an industry-accepted interpretation of the Unfair Terms in Consumer Contracts Regulations 1999 as they apply to the mobile industry.

AP

bobstheboy wrote: »

... She said no companies were back dating the OFCOM COP's ...

Bob

This is not a matter of 'backdating'. IF OFCOM decides that the original T&C are unreasonable, then they are unreasonable from Day 1! It is not that they are unreasonable now but were reasonable when you bought the phones a few months ago. Unless those senior managers at CNM get this into their heads, there is nothing more we can say to them other than court action.

Although the CoP is not legally binding, they do represent best practice. If the original T&C (original bills only, 21 days to submit, etc.) are regarded as unreasonable by OFCOM, then they are not enforcible in a court of law under the Unfair Contract Terms Act.

Looks like everyone now has to take CNM to court to before they will apply the CoP to all customers. Well, if it is what they want, this is what they are going to get!

mobilejunkie

Nah. Most won't. Only the determined ones on here, methinks. That's just as well!

TERMIN8TOR

If anyone has any email addresses that they reply to for PBD please can you share. Thanks.

[Deleted User]

SCRIBES wrote: »

Just had the very same. :mad: I have written to them today reminding them that the T&C before June 07 do not require a dispatch note, but have enclosed the dispatch note. I also emailed them to confirm when the new T&C changed (asking for a dispatch note) and got a reply saying June. Looking forward to their response. Have you been paid yet?

It was my wifes phone and yes got a cheque eventually...

My phone on the other hand - sent claim same time but I've had nothing yet not even a rejection letter.

Keith_F

bobstheboy wrote: »

I believe both these ladies are senior managers and their number is 01785 236201


Bob

The names have changed but the number has not, this is the same number I had for 'Anne'.

PS My cheque has now cleared. :beer:

bobstheboy

Keith_F wrote: »

The names have changed but the number has not, this is the same number I had for 'Anne'.

PS My cheque has now cleared. :beer:

"Anne" answered the phone !!

Bob

Keith_F

:rotfl:

Nothing if not predictable. :T