Coolnewmobile, merged threads

bobstheboy

AP

I am pursuing this matter and hope my "gentle" approach will get the necessary information in writing. I will not, at this time, give publicly the name ect of my contact as I want to keep a good relationship going while I can. The person concerned is a senior manager and being "helpful" at the moment. Please don't read this as me being unhelpful. This company is difficult to communicate with at the best of times so I am hoping this approach will help all of us. If I am unsuccessful then it will be open season and I will publish the name and direct telephone number.

Bob

bobstheboy

CNM are being as slippery as ever. I have had an email reply saying that the new ruling applies to customers registered after 24th August. My "contact" is now back tracking and will not discuss this issue any further.

I believe they would lose any court action on this matter but must admit I will send original bills within the 28 days as I want my money with minimum hassle.

Sorry if I raised anyones hopes.

Bob

Quentin

bobstheboy wrote: »

............ If I am unsuccessful then it will be open season and I will publish the name and direct telephone number.

As you now reckon they are "B*******" and "crooks", will you name and shame, then?

mobilejunkie

bobstheboy; I did warn you! Forget dialogue with these people. One letter, then sue.

davidjones90

Isn't this just conflicting posts now ?

One person stated earlier, that CNM reserve the right to amend the terms and conditions at any time as this is what we 'apparently' agreed to. Now the new terms only apply to customers who signed on 24th Aug(as what Bob stated).

It would be great if they were a little more consistent.

mobilejunkie

Would it? I'm sure a judge won't be impressed and that's all that counts!

bobstheboy

mobilejunkie wrote: »

bobstheboy; I did warn you! Forget dialogue with these people. One letter, then sue.

I did sue ! My only mistake was to accept a return to the status quo and not pursuing all my cashback, but that is history.

Bob

bobstheboy

[quote=Quentin_will_you_name_and_shame,_then?[/quote]

I have again spoken to CNM and the contact was Leslie Jones. My original contact was Francis Heath and she was the person who informed me in September that they would abide by the new COP's. I believe both these ladies are senior managers and their number is 01785 236201

Leslie Jones said today that the arrangement I had with Francis Heath was because of my court action and a special case. She said no companies were back dating the OFCOM COP's. She also said older customers should receive their cheques within 28 days and not 45 days.

I bet I have blown any "special treatment" now !

Bob

Quentin

Thanks bobstheboy!

************************************

bobstheboy wrote: »

I bet I have blown any "special treatment" now !

If I recall, didn't you "bottle" it when they offered you a deal on the phone, and accept less than you had claimed?

So you needn't feel too bad about losing your special treatment status, you had "paid" them for it by staying with the original contract instead of getting a full payment with the MCOL and being free of them (for ever)!

bobstheboy

Quentin

You don't hold back do you !!

You have a PM

Bob