Mobiles.co.uk cashback problems

Quentin

Guys_Dad wrote: »

We know about the delay in repayments taking up to 60 days, so please, no more about that in the answer.

Why don't you want to hear anymore about these delays.

They are contract breaches. We know this so called "fair" company will attempt to reject a claim even though it is sent to them in time, yet we are expected to live with their cashflow improving regime of late payment!

mobilejunkie

It amazes me how t&c aren't t&c when the dealer ignores them! It further amazes me that people on here seem to swallow that regardless and attack me for pointing it out.

I will answer questions from others when the rep actually answers my initial one. People have ignored t&c with cashback contracts to their peril in the past - it's what the dealers rely on. When a dealer starts to ignore their own t&c, re-write them and misrepresent them the warning bells should ring - and I will ring them for those with ears. Those who want to attack me for so doing have plenty of opprtunity; it won't shut me up or send me away. Others have already decided against using this company or cancelled their new contracts based on what they have read - and no doubt many others who haven't posted on these threads will have done so (but unlike the rep I won't make claims about numbers of people who remain faceless).

For the record, I have never had a contract longer than twelve months - but there are things people on here aren't aware of because they don't follow things as closely as I do - both here and on other sources. I use cpw when there is no better deal simply because I know exactly what I am doing, only deviate from my own ground-rules where I have a sound back-up plan and know that I am so doing and am quite ready and capable of suing where required. Details of cases have been given to me privately by members of this forum and my own cases aren't for detailed announcements on here. It seems there is one rule for the rep (can ignore and change/sidestep t&c or anything else) and another for me (when my own interest is more important at the end of the day than satisfying the ravings of people who ignore my original question to the rep and instead attack me).

Perhaps you should consider the effect on others who may be considering putting fair questions, criticisms and warnings on these threads when people like Quentin and myself (who, apparently, have been very helpful in the past) highlight important issues are rubbished for doing just that.

mobilejunkie

Guys_Dad wrote: »

We know about the delay in repayments taking up to 60 days, so please, no more about that in the answer.

I am however please that you have finaly recognised this; perhaps you could inform the rep, because he still believes most people get paid within 14 days (or at least, likes to make repeated pronouncements of the same!).

OneADay

mobilejunkie wrote: »

I am however please that you have finaly recognised this; perhaps you could inform the rep, because he still believes most people get paid within 14 days (or at least, likes to make repeated pronouncements of the same!).

So what percentage do get paid on time and what percentage do not?
At least we can then judge how good or bad the situation is.

mobilejunkie

Zero percentage on time and 100% not.

mobilejunkie

Perhaps the rep or all those who rush to "give them the benefit of the doubt" would care to direct me to the t&c on their site. According to the rep (and some appear quite happy to accept this and in effect say it's not important) the only reference I can find which says "For cashback and discounted line rental T&Cs please click here." isn't actually the t&c at all, but merely answers a frequently asked question. Given the fact that it STATES what it states and in the absence of any alternative "t&c" on the site (at least that I can find) I can only assume that like other cpw sites this one believes t&c are what they say they are as they go along rather than the written ones which people actually (and legally) sign up to. I'd like to see a rep or solicitor from this dealer trying to argue that these are NOT the t&c for the contract!

Guys_Dad

Quentin wrote: »

Why don't you want to hear anymore about these delays.

They are contract breaches. We know this so called "fair" company will attempt to reject a claim even though it is sent to them in time, yet we are expected to live with their cashflow improving regime of late payment!

Ah, cherry picking again, Quentin. What I actually asked Mobilejunkie- for the 3rd time - was

How many claims have you had rejected initially by mobiles.co.uk - NOT any other cpw subsidiary? We know about the delay in repayments taking up to 60 days, so please, no more about that in the answer.

And the reason I asked him to bypass the late payment was because when he is asked for a straight answer to a straight question - the first sentence that you chose to ignore when you quoted me - he doesn't reply. In fact, any questions that he is asked that would require a factual answer that he doesn't like - he moves to the tired old ground of late payment. So, for clarity - I AGREE THAT OVER 30 DAYS IS NOT ACCEPTABLE - so lets move on to an anser from "the experts" about their actual experience of getting the cashback EVENTUALLY without their claims being challenged.

Put up or do the other !

OneADay

mobilejunkie wrote: »

Zero percentage on time and 100% not.

Do you have proof?

I am not defending mobiles.co.uk, merely thats something I cannot not believe.

Guys_Dad

Quote:
Originally Posted by Guys Dad
We know about the delay in repayments taking up to 60 days, so please, no more about that in the answer.

mobilejunkie wrote: »

I will answer questions from others when the rep actually answers my initial one.....................................I am however please that you have finaly recognised this; perhaps you could inform the rep, because he still believes most people get paid within 14 days (or at least, likes to make repeated pronouncements of the same!).

I will let the rep speak for himself/themselves. But, for the 4th time of asking, how many mobiles.co.uk contracts that you have had or personally look after have been refused payment (however late you might think) ? That is a different issue from repayment time. And members need to benefit from your wide experience of this company as distinct from any other CPW company.

Every time I ask that question, you duck it and you hide behind the "late payment" issue which has now had sufficient airing for MSE members to fully understand and appreciate.

Paxman/Howard is coming to mind.

mobilejunkie

When the rep answers my questions without quacking I will be more impressed than people regarding late payment as not very important. I am perfectly entitled to anonymity on here and people who think it's ok for the offical rep to duck my questions yet expect me to disclose detailed personal information or do their own research for them will wait for a very long time. I care not if they don't believe me or choose to attack me. I am solely interested in the clear truth about the t&c which has STILL not be answered and never will be - least of all by the rep. I have in fact learnt a good deal from the rep's answers - and it has lead me to believe this company is as untrustworthy as its counterparts. Anyone doing cashback deals should not take statements on dealers' websites or by reps on here at face value; it is their attitude to the basic and important things like t&c which is important. The fact they don't answer their phones or reply to emails for days (despite their forthright claims and statements) all paints a clear picture which reinforces my own experience with this organisation. I also repeat; you cannot split cpw into entirely separate parts and when it is necessary to sue you sue cpw, not the part (something else the rep has contradicted themselves over on these threads).

I would also cite the case of two other parts. Two years ago E2Save and onestopphoneshop were (like this outfit) separate parts of cpw. They had similar t&c and processes but E2Save was extremely good and Onestopphoneshop was slightly less so. Then one happy day the powers that be in cpw decided that Onestopphoneshop should be swallowed up by E2save and the two parts became one - though their websites were kept separate. However, the person in charge was the one from Onestopphoneshop. Overnight they changed their approach dramatically. This involved changing t&c on the website quietly on a regular basis, ignoring their own t&c, stealing the t&c of another dealer without changing their actual practice as such, changing the claim month of existing contracts part way through - thus rejecting valid claims and forcing people to sue. That list of "tricks" is certainly not exhaustive, but (apart from Guy'sDad who seems to think the sun shines out of mobile.co.uk's backside) it will serve as a warning to those who are more concerned about protecting themselves than getting a good deal from a website. Whatever Mobiles is or is not right now, it not only ignores - actually denies, in fact - its own t&c BUT could also change its spots, organisation, personnel and approach at any time in exactly the same way. I therefore urge anyone dealing with this company to follow the groundrules - in particular to take a print out of whatever the t&c are at the time at the point of sale.

I know that Guy'sDad will simply attack me for not answering his questions again, but hopefully people will focus on why they read these threads in the first place and look after their own interests rather than end up on the same path a lot of others have already trodden with this organisation (and I certainly do not apologise for tarring the part with the whole when the part responds like the whole).

As for "proof" of my other factual statement - yes, I do; but I will not give it on here. That means I am either a liar or correct. I will leave that up to individuals to decide, since I seem to be on trial even though I have actually proved that this company makes highly inconsistent statements, ignores its own t&c, re-writes them as they go along and lies about the timescale of its customers receiving payments.