Mobiles.co.uk cashback problems

thommy

mobilejunkie wrote: »

These threads are littered with examples - they have been going on for two years now. For example:-

http://forums.moneysavingexpert.com/showthread.html?t=520694&highlight=esave

Anyone following these threads for all that time would have come across many other examples - especially on E2Save and Onestopphoneshop. Dozens have needed to sue because of totally dishonest claim rejections. Some of my claims were rejected where even the facts and reasons given flew plainly in the face of their own t&c. Needless to say they eventually paid up when facing court action. Two of the people I look after actually DID have to sue. Again, they were paid just before the court hearings - cpw NEVER pays at that after being sued unless the plaintiff has a perfectly sound case. I have in addition helped severl other people on privately to sue successfully. ALL of them were rejected for totally and transparently incorrect and bogus reasons (a word the rep on here seems to like).

THAT all began with a total disregard for their own t&c AND the practice of rewriting them AFTER the contract was taken out. If you do some research you will find tons of examples - and what concerns me is that this rep seems to be going down the same route.

'widening' the argument here?

the last post on the above link was 20-6-08. hardly up to date eh? funnily though,, it ended positively....

also, come on mj -answer guy'sdad's questions - it seems the roles are reversed here and you are blatantly ignoring questions that might put you on the spot......hmmmmm, is that a smile i feel coming on....

mistysmoth

mobilejunkie wrote: »

These threads are littered with examples - they have been going on for two years now. For example:-

http://forums.moneysavingexpert.com/showthread.html?t=520694&highlight=esave

Anyone following these threads for all that time would have come across many other examples - especially on E2Save and Onestopphoneshop. Dozens have needed to sue because of totally dishonest claim rejections. Some of my claims were rejected where even the facts and reasons given flew plainly in the face of their own t&c. Needless to say they eventually paid up when facing court action. Two of the people I look after actually DID have to sue. Again, they were paid just before the court hearings - cpw NEVER pays at that after being sued unless the plaintiff has a perfectly sound case. I have in addition helped severl other people on privately to sue successfully. ALL of them were rejected for totally and transparently incorrect and bogus reasons (a word the rep on here seems to like).

THAT all began with a total disregard for their own t&c AND the practice of rewriting them AFTER the contract was taken out. If you do some research you will find tons of examples - and what concerns me is that this rep seems to be going down the same route.

That is E2SAVE, another subsidiary. I want you to give an example of CPW directly rejecting a valid claim, as when you refer to CPW, as far as I am concerned you mean CARPHONE WAREHOUSE who are the main company, and who as far as I can gather do NOT reject valid claims.

mobilejunkie

1) when I sue I sue cpw no matter which guise it's in.

2) the number of contracts with this company I have and have got for other people is more than most on here and pretty irrelevant to the issue.

3) NONE of my cashback payments have been paid in anything LIKE 28 days! I am currently waiting for my latest claim which is already 32 days after they received it. That is not only normal but 28 days has never been achieved (or anything close).

4) the issue of a denied claim isn't as straightforward; there is another issue which is related but which I have no intention of outlining on here - particularly since the rep is obviously completely dishonest and doesn't actually deal properly with the examples I have already given.

5) human nature never ceases to amaze me; having done so much damage to customer relations in the last two years some people appear more than willing to give yet another cpw clone the benefit of the doubt even as they are making VERY similar noises and responses to questions as their counterparts did before many (I won't presume to say "thousands" as the rep claims in relation to "satisfied" customers) people either failed to get their cashback or had to sue simply because the SAME company turned into a complete bunch of liars and cheats.

6) For those too lazy to do their own research or update themselves throughout their own contracts by reading these threads I can only say that there are numerous examples of cpw clones treating their customers in a totally dishonest way and being sued - and they aren't all two years old. I really don't care if you can't be bothered to look for yourselves - I am content that at least some have thought twice about using this company in light of the debates raging on here.

7) I don't get PAID to spend my time on here. Most of my critics come and go for a short period and then disappear, popping up when it suits them without following things closely in the interim and basing their posts on more limited experience with the companies concerned. If they are happy to accept the plainly inconsistent and often untrue statements being made by the rep that is their lookout. For every one who jumps up to defend them there are others who will see the warning signs (and they couldn't be much plainer!).

mobilejunkie

Mobiles.co.uk_company_representative wrote: »

Sorry, but it's under a section entitled "How Cashback is Paid".

If you feel we are breaching legally enforceable T&Cs by asking that customers allow up to 28 days for delivery of the cheque once a claim is approved then we're never going to reach a conclusion here I'm afraid.

As I've already said 6 or 7 times, the site tells customers what to expect (delivery within 14 days, in line with anything sent 2nd class post, but worst-case 28 days) and I'm doing my best to reduce the worst-case time for delivery by working with the secure printers that produce cheques for us and the rest of CPW. This work was underway before I even joined MSE, to give customers a better experience.

Did you receive your cheque yet by the way? You never replied when I asked you to let me know how long it took.

Thanks,

Currently it is 32 days since you received my claim and no cheque. that is perfectly normal for you.

As for the rubbish about all this NOT being part of the t&c but merely a "FAQ", I learned a LONG time ago that is is absolutely pointless to quote their own t&c to a cpw company. I have already quoted sections which state very clearly that a cheque should be "sent within 30 days of receiving your claim". Fat chance - and red herrings about 7 or 14 days and "worse case 28 days" beggars belief.

The recently added/amended text is both irrelevant to my contracts and in any case extremely ambiguous to new contracts taken out. THAT is another hallmark of a cpw company - one which, in fact, you didn't suffer from previously (you just didn't bother honouring the timescales previously).

I would also point out that all this falls under - and I QUOTE from YOUR website NOW:-

"For cashback and discounted line rental T&Cs please click here."

Clicking "here" brings up the said t&c which I have quoted from (and naturally copied out at my point of sale for every contract I have taken out through you for myself and others).

Another precise example of how you attempt to twist an turn we faced with a clear and uncomfortable fact is where you slip in the words "28 days for delivery of the cheque once a claim is approved". The "once a claim is approved" is NOT in MY t&c. You have been clearly attempting to place an extra period in addition to the 28 days, then specifically trying to divert attention by claiming FOURTEEN days is the "norm". To date NO-ONE on a cashback claim contract has actually come on here to confirm that they HAVE received payments within the timescale of their legal t&c - the 14 days is laughable if not pathetic and bears absolutely no relation to the truth. Subsequently (again) trying to muddy the water on such a claim by diverting to "automatic cashback" is another example of the way you answer genuine criticism. Apparently some people on here are happy to accept that it is ok to apply t&c when it suits you and to ignore, twist or change them when it does not.

There is no point in going round in circles; your time is paid for to proclaim so much that is simply blatantly untrue. My time (which has been given freely to the tune of thousands of hours on here over a long period of time) does not have the dubious benefit of being shared with shadowy others who may or may not (something else which has now been hightlighted by Quentin) assume my name on here to share out the load.

TREVORCOLMAN

Mobiles.CO.Uk Rep:

I have just gone onto your Web Site.

Left Hand Side

OUR CONTRACT PHONES

BEST OFFERS

12 MONTH CONTRACT

It shows the following Deal:

10 MONTHS FREE:

• Samsung Tocco Lite
• Plus 900 Minutes
• Plus Unlimited Texts
• Only £30.00 per month!

[IMG]http://!!!!!!!!!!!!!!!!!!!!/white_labels/mobiles/images/badge-vodafone.gif[/IMG]
But when you click on MORE INFO it is not there? There is a 24 month contract?

OneADay

Agreed, the list of 12 month contracts shows 8 months free - the 10 months is for 24 months.

Probably the wrong caption in the first page or its in wrong category.

TREVORCOLMAN wrote: »

Mobiles.CO.Uk Rep:

I have just gone onto your Web Site.

Left Hand Side

OUR CONTRACT PHONES

BEST OFFERS

12 MONTH CONTRACT

It shows the following Deal:

10 MONTHS FREE:

• Samsung Tocco Lite
• Plus 900 Minutes
• Plus Unlimited Texts
• Only £30.00 per month!

[IMG]http://!!!!!!!!!!!!!!!!!!!!/white_labels/mobiles/images/badge-vodafone.gif[/IMG]
But when you click on MORE INFO it is not there? There is a 24 month contract?

thommy

mobilejunkie wrote: »

1) when I sue I sue cpw no matter which guise it's in.

2) the number of contracts with this company I have and have got for other people is more than most on here and pretty irrelevant to the issue.

3) NONE of my cashback payments have been paid in anything LIKE 28 days! I am currently waiting for my latest claim which is already 32 days after they received it. That is not only normal but 28 days has never been achieved (or anything close).

4) the issue of a denied claim isn't as straightforward; there is another issue which is related but which I have no intention of outlining on here - particularly since the rep is obviously completely dishonest and doesn't actually deal properly with the examples I have already given.

5) human nature never ceases to amaze me; having done so much damage to customer relations in the last two years some people appear more than willing to give yet another cpw clone the benefit of the doubt even as they are making VERY similar noises and responses to questions as their counterparts did before many (I won't presume to say "thousands" as the rep claims in relation to "satisfied" customers) people either failed to get their cashback or had to sue simply because the SAME company turned into a complete bunch of liars and cheats.

6) For those too lazy to do their own research or update themselves throughout their own contracts by reading these threads I can only say that there are numerous examples of cpw clones treating their customers in a totally dishonest way and being sued - and they aren't all two years old. I really don't care if you can't be bothered to look for yourselves - I am content that at least some have thought twice about using this company in light of the debates raging on here.

7) I don't get PAID to spend my time on here. Most of my critics come and go for a short period and then disappear, popping up when it suits them without following things closely in the interim and basing their posts on more limited experience with the companies concerned. If they are happy to accept the plainly inconsistent and often untrue statements being made by the rep that is their lookout. For every one who jumps up to defend them there are others who will see the warning signs (and they couldn't be much plainer!).

once again, rather than just deal in facts and figures, you somewhat pompously and emotively have ago at others who are asking you to JUST deal with the facts and figures...

i think people are more than happy to take decisions and maybe make mistakes on their own.just because you have had bad experiences, i don't think you should tarnish what may be perfectly happy experiences for others with your apparent own underlying bitterness. and you don't come on with equal cheer and praise when someone reports something good.

you keep flying the flag for the 'main competitor' in comparison. quite frankly, they were crap, in my opinion, a while back. hey, now they are great, we say......let's move on...stop hijacking every CPW related thread and turning it into a quentin/mj crusade against the cashback tyrants....it's getting boring.

mobilejunkie

Make your mind up; either I "don't come on here with equal cheer and praise when someone reports something good", OR "you keep flying the flag of the 'main competitor'". Which is it??

Yes, the main competitor WAS crap two years ago (and their shops may well be still) - and THEN cpw was a great company - and I was accused of working for them BECAUSE I praised them! However, that was then and this is now.

If you don't like FACTS don't read my posts - read the rep's since you're so enamoured with them. Meanwhile, having dealt with these companies far more than most AND spent MY time researching, following, helping and advising for well over two years I will continue to "hijack" a thread which (if you can read and disgest anything not written by the rep) is entitled "Mobiles.co.uk cashback problems". I know that those who aren't so easily blinded by false statements and wishful thinking will see beyond the hype and analyse the facts and responses correctly. Those that can't can go the other way.

thommy

''Make your mind up; either I "don't come on here with equal cheer and praise when someone reports something good", OR "you keep flying the flag of the 'main competitor'". Which is it??''


something good with a cpw company.


''Yes, the main competitor WAS crap two years ago (and their shops may well be still) - and THEN cpw was a great company - and I was accused of working for them BECAUSE I praised them! However, that was then and this is now. ''


exactly-so why keep bringing up old threads as you posted above?


''If you don't like FACTS don't read my posts - read the rep's since you're so enamoured with them. Meanwhile, avcing dealt with these companies far more than most AND spent MY time researching, following, helping and advising for well over two years I will continue to "hijack" a thread which (if you can read and disgest anything not written by the rep) is entitled "Mobiles.co.uk cashback problems".''

i like facts - but not emotively, one sidedly presented. a sense of perspective and actually listening to and considering both sides of an argument helps.

good for you for having so much experience but it clearly hasn't helped you that much if you continue to have so many problems. i even read on one of your own posts that even you sometimes don't follow your own advice! crikey, off to the tower with you!



i won't reply any further, it's not fair to others. your last sentence sums up your attitude.....perfectly.

Guys_Dad

What I don't understand is that Mobilejunkie on numerous other threads says that the CPW companies' deals are rubbish compared with Phones4u and advises members to shop elsewhere. And he has done so for some time now.

So why is he still running contracts with mobiles.co.uk unless these are the tail end of 18 month/2 year contracts taken out when the deals were better.

And I have still not had a factual reply to my questions in post #70 unless MJ is attempting to raise the level of evasion that is levelled against the mobiles.co.uk rep.

How many claims have you had rejected initially by mobiles.co.uk - NOT any other cpw subsidiary? We know about the delay in repayments taking up to 60 days, so please, no more about that in the answer.