Fell for a teeth whitening scam :( Extreme White

albert.gedge

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

kajp

i need their email address i ordered teeth whitener and was charged for 2 months subs... i have cancelled my debit card and i hold no hope for a refund.. all i had was a crappy envelope with no return address or anything legible on it.. i have had to search for the company as i couldnt remember where it came from!! in the end i put in scam and low and behold i find all of your comments.. i love this site (moneyexpert) and i have saved loads but now im 3 steps back - can someone give me an address to claim my money back? thanks xx

lesley007 wrote: »

Hi I posted a message on this a while ago. Just would like everyone to know that i recieved a full refund from extreme white after i sent this nasty e-mail to the company
Can you e-mail me back and let me know when you will be returning my money. What you all about mate taking £29.99 out my bank when you were supposed to take £3.99 out what !!!!ing school did you go to.
Are you a gangster, Listen if your such a bloody hardman then tell me your !!!!ing telephone number and you will get more than what you bargained for ya loser!!!! Bet your teeth are green. Take money out my account again and i will hunt you down my son, you and all your phoney collegues. This is organised crime..get a bloody life and stop doing this to poor people who fall for your silly tricks. Now all i want is my money back you can take the £3.99 and shove the tooth whitening kit up your fat hole!!! Thought it was supposed to be no hassle. Your a lying cheating scumbag and i believe that what goes around comes around so your time will come pal. Now give me my money and stop farting about

stylus360

Just been caught myself !!!!!!

Just had cc bill (Mastercard) with two payments for £74.09 !!! Taken on 16th Feb.

I ordered from 2 seperate sites as they had some blurb that together they work better BUT i can not remember the name of the sites !!!! and had NO confirmation emails....

I think they where extreme-whitening.co.uk and everbright.

On my CC bill they are

Ok*Lifecleanse Cleanse and XhLife Cleanse and both have same tel numbers -

+448447043748. - out of hours now

What do i do....

Ring CC company say never rcieved items and cancel try chargeback ???

HELP

competitionscafe

stylus360 wrote: »

I think they where extreme-whitening.co.uk and everbright.

On my CC bill they are

Ok*Lifecleanse Cleanse and XhLife Cleanse and both have same tel numbers -

There is some info and advice on the everbright smiles scam in this thread:
http://forums.moneysavingexpert.com/showthread.html?t=2163649&page=5


For advice/info on chargebacks, see:
http://www.chrismalta.com/scamtip1.asp
http://strangelyperfect.tv/6568/dangerous-effectivecleanse-and-scams-too/
http://whatconsumer.co.uk/visa-debit-chargeback/

The Life Cleanse scam is being investigated by the Avon and Somerset Police, so you can also report it to them:
See: http://forums.moneysavingexpert.com/showpost.html?p=30556725&postcount=105

stylus360

Cheers competitionscafe

I want to go down the chargeback route if possible stating they had not adhered to their own claimed ‘Terms and Conditions’ or
The company cannot be contacted through their advertised channels.

Which is better ? They websites are no longer there and i never recieved and confirmation details after order BUT they both have a contact no. to ring which goes through to a customer services which just rings and rings with no answer. I also has automated bit asking for oder no. to cancel but i do not even have this....

What to do ?

Want to get this right

competitionscafe

Did you receive any products at all? Failure to deliver is on it's own a valid reason to ask for a chargeback.

See: http://forums.moneysavingexpert.com/showthread.html?t=1781301&page=18

stylus360

competitionscafe wrote: »

Did you receive any products at all? Failure to deliver is on it's own a valid reason to ask for a chargeback.

See: http://forums.moneysavingexpert.com/showthread.html?t=1781301&page=18

I did, they claimed to be differing products but both the the same.

I did not sign for them and have no qualms whatsoever is stating that i did not have them delivered.

These companys are clearly out to scam you, full stop.

stylus360

Little update -

I just rang Cap One asked asked 'i would like to make a chargeback'.
Operator said 'what', repeated again, put me onto another operator.
Told him same thing give him details he replied i HAVE to go through company, said no i do not as they have breached their terms and conditions and i want to do it through cap one.
Transferred to claims dep who are sending form out to claim.

My dispute is that i never received goods even though i did, first time i have been underhanded like this.

Will also mail companys and inform them.

stylus360

Another udate, i have just managed to get in touch with Kelly on +448447043748.

I said wanted refund etc then she started blurting they samples, need send back 15 days etc.

I then said 'what samples !!!!!

She then replied oh thats different, you will recieve a full refund, a confirmation email in 10 mins and gave me a reference no.

So by LYING to thee cheats i will hopefully of had their FREE samples for FREE !!!!


I recommend anyone else to take this course of action as a lot easier than returning etc.

I will still fill in my Chargeback form from cc as this will definatley eliminate any other moneys being taken.


So the moral of the story is LIE !!!!!

stylus360

Dear ************

Thank you for contacting our customer support department.

Your account has been cancelled successfully as of today.

This cancellation implies that beginning today, our company will make no more charges and no more products will be shipped to you.

Thank you for your business. We look forward to serving your needs in the future.

You can also contact us on the following phone number from 9.00h to 21.00h CET:

+44 203 139 9027

Sincerely,

Customer Support



Then 2 other mails as i did the double order - YOUR ORDER HAS BEEN REFUNDED

Dear xxxxxxxxxxxxx

Thank you for contacting our customer support department.

We would like to confirm that we have issued a refund following your request. The amount of USD112.83 was credited to your account today.

Please note that any delay in the arrival of refunded funds to your account is due to your bank's process and policies for remitting refunds. It typically takes consumer banks 15 working days to refund the money to an account. However, depending on your particular banks policies, it can take up to 30 days.

Please share this email with your bank for refund tracking purposes.

Sincerely,

Customer Support


Very happy man £150 back for 2 min call.