Help regarding my right to replace a PS3

Tezcatlipoca

Takoda wrote: »

I am a bit puzzled about why there have been so many variations of the PS3. The original 60, then 40, 20, 80 etc now slimline. It does seem a bit odd.

It's normal. Improvements + reductions in manufacturing cost.

The PAL 60GB model was cheaper to make than the original NTSC 60GB model due to partial removal of PS2 backwards compatibility (removal of the PS2 "Emotion Engine" CPU).

The 40GB model was cheaper to make due to the complete removal of PS2 backwards compatibility (removal of the PS2 GPU), and also used a smaller process (65nm rather than 90nm) for the "Cell" CPU (meaning less power consumption, & therefore less heat generated, & less cooling required, less noise produced).

The 80GB model (& limited edition 160GB model) saw further reductions in power consumption, heat, noise, & cooling due to moving the GPU from a 90nm process to 65nm.

The current 120GB "Slim" is cheaper still to manufacture, plus again requires less power (& so generates less heat & noise & needs less cooling) as the "Cell" CPU has been shrunk even further from a 65nm process to 45nm.

The Xbox 360 has gone through similar revisions, as MS have improved the hardware & found ways to reduce manufacturing costs.

The PS2 also went through various changes during its long life.

custardy

as said it happens with all consoles.its only more noticable on the current gen due to feature changes
eg hard drives,HDMI on the 360 or the ps3 becoming poverty spec
the WII has had revisions too but these are internal so dont make noticable differences

WebMaster_2

I sent a E-Mail to the retailer asking them about sending the console somewhere
to get a fault report, I also asked them would they cover the costs themselves
if it is found the fault was inherent at the time of sale.
This is their reply..........

Thank you for getting back to me.

Unfortunately I am not permitted to advise you whether you should
send your defective item to a repair center or not,
you will need to make this decision yourself.
If you do decide to do this and it is confirmed that the item
has suffered an inherent fault then I would kindly suggest that
you provide this information to the manufacturer.

We will not be willing to cover any costs relating to this.

I regret that I am unable to assist you further with your complaint.

Best regards
:mad:
Does anyone have a idea where I can go from here?
Are they allowed to pass this onto Sony, or are they breaking rules,
and not complying with the Sale of Goods act here?

Any infomation would be most helpful.

Thanatos

WebMaster wrote: »

I sent a E-Mail to the retailer asking them about sending the console somewhere
to get a fault report, I also asked them would they cover the costs themselves
if it is found the fault was inherent at the time of sale.
This is their reply..........

Thank you for getting back to me.

Unfortunately I am not permitted to advise you whether you should
send your defective item to a repair center or not,
you will need to make this decision yourself.
If you do decide to do this and it is confirmed that the item
has suffered an inherent fault then I would kindly suggest that
you provide this information to the manufacturer.

We will not be willing to cover any costs relating to this.

I regret that I am unable to assist you further with your complaint.

Best regards
:mad:
Does anyone have a idea where I can go from here?
Are they allowed to pass this onto Sony, or are they breaking rules,
and not complying with the Sale of Goods act here?

Any infomation would be most helpful.

Yes, 100% they are breaching the Sale of goods act. I think there is a template letter about on this site somewhere, check out the consumer goods section. You actually have no legal course to take with Sony, but the retailer is liable (as is the credit card company if purchased with credit card under the Consumer credit act) for up to 6 years from purchase. The onus is on you to prove the fault is inherent at time of purchase, but if you do that, then they are liable for the repairs/replacement.


Update on my case - HMV have now got the report and tried to phone me yesterday, but I missed them. They should be trying again today...

Thanatos

...and finally.... the news is....

Good!:beer:



HMV today confirmed they spoke with the repair centre and despite Sony insisting the fault is not inherent, as the repair company says it is, they will refund the repairs costs as a "gesture of goodwiil".


Thanks to everyone who helped out with this result, its much appreciated!:T:T

renegade

I too had a problem with the same model after 22 months, I took it back to Game where I purchased it , the Manager was very apologetic and replaced it immediately with a brand new one.

WebMaster_2

Thanatos wrote: »

Latest news is that HMV want me to get an authorised repair centre, but Sony have just confirmed there is no such thing in existense (not for PS3's anyway).

Sony have agreed to send me a letter confirming the fault can occur through no fault of the user - dont know if this will be enough, but will let you know. If its any good, happy to photocopy it and send it to anyone who might need it. Although I have a sneaky suspicion it will be the usual fobbing off rubbish lol

I would love a copy of the Sony letter if possible.
I will be waiting a few more days, hopefully my credit card company will chase the retailer, and get back to me. If there is nothing they can do I will have to write to the retailer and unfortunately threaten them will small claims court action if they will not uphold the Sale of Goods Act.
Hopefully your letter will add a bit more weight to my claim.
Thanks

Thanatos

WebMaster wrote: »

I would love a copy of the Sony letter if possible.
I will be waiting a few more days, hopefully my credit card company will chase the retailer, and get back to me. If there is nothing they can do I will have to write to the retailer and unfortunately threaten them will small claims court action if they will not uphold the Sale of Goods Act.
Hopefully your letter will add a bit more weight to my claim.
Thanks

Read the post two down from the one you quoted

Sony fobbed me off and sent no such thing.

hewbob

well done thantos congrats on what you've acheived hopefully we'll all end up so lucky

wacko911

Thanatos incase I didn't say it before - THANK YOU!

From HMV customer servies:
Dear Mr *Wacko911*,

Thank you for your email and the scanned proof of the fault with your console.

I can confirm I have now requested a cheque of £74.00 from our Treasury department and will send this out to your via special delivery as soon as it arrives to me.Do not hesitate to contact me anytime on 020 7432 ****


I thank you in advance for your patience.

Best wishes,

K**** M*********

I now have a workinng PS3 and hopfully a cheque on it's way.

BTW totalconsolerepair give me a 10% off code 'FR092' if anyone else is going down this route.