Help regarding my right to replace a PS3

woody01

The one thing i cannot understand is why SOGA isn't enforceable in this instance.

Yes, i know alot of people quote it, but the fact remains.
There is an INHERENT fault with these units that is easily provable by the sheer amount of issues and news clips avaialble to substantiate them.

I would be on the Trading Standards/Small claims route if it was me.

PlayStation have always made shoddy products in my opinion anyway. Great when they work but seriously cheap and nasty parts.

Thanatos

woody01 wrote: »

The one thing i cannot understand is why SOGA isn't enforceable in this instance.

Yes, i know alot of people quote it, but the fact remains.
There is an INHERENT fault with these units that is easily provable by the sheer amount of issues and news clips avaialble to substantiate them.

I would be on the Trading Standards/Small claims route if it was me.

PlayStation have always made shoddy products in my opinion anyway. Great when they work but seriously cheap and nasty parts.

Because the faliure rate in terms of % is very little, certainly way under an industry standard that would require action (eg Xbox 360).

The numbers are still in the thousands which is why you see so many people complaining.

Personally i think Sony shoud do something about it for customer service sake, and they are quiet frankly being deliberately unhelpful to loyal sony fans who are all early adopters of their technology. The exact fans that they should be wanting to keep sweet... that said, there is no legal way of getting to them unless your machine falls under the 2 year euro warantee thing.

wrangler360

It's the very fact the PS3 doesnt break down as often as that which is Sony's arguement... Besides which, online community is what you make it. At least with the PS3 it is free!



Nope - there are no authorised PS3 repair centres in the UK and Sony refuse to repair the unit too. So it looks like refurb or replacement only.

There are plenty of people who say they can repair it, but the honest ones all say it will/could happen again as its a fault with the unit design.[/QUOTE]

But with the 360 they replace/repair it within a couple of days and you get a free month of GOLD online subscription and hey its a much better price. Mine had the RROD - called the sent UPS to my work at 9am the next day and I had it returned 2 days later from Germany never had another problem - and it was 2 weeks outside the 3 years and they still said its not a problem we will still do it.

WebMaster_2

Thanks Thanatos, Like hewbob I am also having trouble with Amazon, they offered me £50 or a £70 voucher, rather than hewbob's £30 cash or a £40 Voucher, dont know why the difference.
I have wrote to my credit card company, to keep them informed of the situation on 1st October, hopefully I will get a reply from them soon.
As for Amazon, I will contact them again in due course, if you dont mind Thanatos I will use your report from Total Console Repair to try and get Amazon to change their mind, now that I can prove a report can be produced, and prove the PS3 has a fault.

Hopefully some sort of benchmark has been set, and retailers will now start to pay out and help their customers, which in turn might put more pressure on Sony if the retailers start demanding compensation from Sony.

WebMaster_2

Thanatos wrote: »

Because the faliure rate in terms of % is very little, certainly way under an industry standard that would require action (eg Xbox 360).

The numbers are still in the thousands which is why you see so many people complaining.

Personally i think Sony shoud do something about it for customer service sake, and they are quiet frankly being deliberately unhelpful to loyal sony fans who are all early adopters of their technology. The exact fans that they should be wanting to keep sweet... that said, there is no legal way of getting to them unless your machine falls under the 2 year euro warantee thing.

The failure rate is very small for the PS3, however I am not too sure of the failure rate figures, often given by Sony themselves. Sony say they have had 12,500 people contact them over this YLOD problem, you can choose whether you want to believe this or not, and they have sold around 2.5 million. This 2.5million presumably covers the 60gb / 20gb / 40gb / 80gb PS3's and maybe some 120gb slim models, which gives you around 0.5% failure rate.

However if we just concentrate on the 60gb models, in the launch opening weekend Sony sold 165,000 units, all would have been 60gb models.

I cannot find accurate numbers for 60gb total sales, however the consoles would have been over £400 so not exactly selling like hot cakes, plus demand drops after the lauch weekend. CEO Howard Stringer said the console was nearing 800,000 sell-through in the European region in April 2007.

I am estimating here, probably 200,000 maybe 250,000 60gb PS3 units sold in the UK. That puts the failure rate at 6.25% or 5% depending on which figures you are using, and whether there are more YLOD Failures Sony are not telling us about, it could be as much as 10%, maybe more. Still quite low but compared to 0.5% , it is a huge leap.

So when others say "stop moaning about your PS3, failure rates are less that 0.5%", they maybe dont have everything correct.

Again I agree with others, Sony should do something about it, and protect their loyal customers.

System

WebMaster wrote: »

I am estimating here, probably 200,000 maybe 250,000 60gb PS3 units sold in the UK. That puts the failure rate at 6.25% or 5% depending on which figures you are using, and whether there are more YLOD Failures Sony are not telling us about, it could be as much as 10%, maybe more. Still quite low but compared to 0.5% , it is a huge leap..

On what are you basing your assumption that all failures were only the 60GB model?

Thanatos

!!!!!! wrote: »

On what are you basing your assumption that all failures were only the 60GB model?

Not all failiures are with the 60 gig model only, but all YLOD failiures are - which is what this topic is about

Thanatos

WebMaster wrote: »

Thanks Thanatos, Like hewbob I am also having trouble with Amazon, they offered me £50 or a £70 voucher, rather than hewbob's £30 cash or a £40 Voucher, dont know why the difference.
I have wrote to my credit card company, to keep them informed of the situation on 1st October, hopefully I will get a reply from them soon.
As for Amazon, I will contact them again in due course, if you dont mind Thanatos I will use your report from Total Console Repair to try and get Amazon to change their mind, now that I can prove a report can be produced, and prove the PS3 has a fault.

Hopefully some sort of benchmark has been set, and retailers will now start to pay out and help their customers, which in turn might put more pressure on Sony if the retailers start demanding compensation from Sony.

I wouldn't adivse using my specific report, as you have no way of backing that up. A better approach might be to justest to them that you can obtain a report from Total Console Repair which is the biggest independent UK repair centre (so their website claims) which will confirm the source of the fault and wether it is inherrent with the machine at time of purchase or normal wear and tear or accidental damage.
Then remind them that under the sale of goods act, if you can prove the fault was inherrent at time of purchase then legally they have to repair/replace it. Then get confirmation from them that they will par for the repair and test if you can obtain such a report.

If they still say no, get the repair done anyway and then go to the small claims court. You will win as have proven the fault cause and the law is on your side at that point. But personally I think they would settle before that point.

Worst that can happen is you get it repaired at half the cost Sony want. Just make sure you dont download firmware 3.01 after the repair (its an optional update rather than a forced one) and you should be fine

WebMaster_2

!!!!!! wrote: »

On what are you basing your assumption that all failures were only the 60GB model?

I realise that failures can effect all of the PS3 models, however nearly every forum and webpage I have looked at 9.9 times out of 10 the problems happen to the 60GB model.
There have been a few cases of the 20GB and 40Gb model also having this yellow light problem, but nowhere near the same scale as the 60Gb model.
Watchdog also in their report on their website they say......

"More than 150 Watchdog viewers have contacted us to say they've experienced it, and by Sony's own admission, around 12,500 of the 2.5 million PlayStations sold in the UK have shut down in this way since March 2007. The problem is mainly thought to affect the 60GB launch model, but Sony repeatedly refuses to release the failure rate for that model, claiming that the information is "commercially sensitive".

Why are Sony not releasing the figures?
Sony seem to be hiding behind this less than 0.5% failure rate for their equipment, but if Sony break the failure rates down into the different models, which they wont because it is "commercially sensitive", you will probably find the failure rates for the different models different, and a lot higher than 0.5%. It might make it easier if Sony release the failure rates for the different models, so we can go to the retailers and say, this is a common fault and not a one off.
Sony is grouping the whole failure rates for overall sales and not into the different models. 12,500 divide by 2.5 million, times 100 = 0.5%

Which I find a bit missleading, and I wanted to highlight this.

A lot of people in this thread seem to be having problems with the 60GB model. The same as me .

Plus on some forums there are some hardcore Sony fans, which is fine, there are some hardcore Xbox fans as well, all want to make out each console is the best, and when people try to ask for help by putting this fault on the forum, these fans just tell people to forget about it and quote the 0.5% failure rate, which does not help them, and seems to water down claims like mine and many others when we go to Sony or the retailer asking for help.

As an example.................... if sony admitted the failure rate of the 60GB model was 50%, I am sure the retailer would take my claim a bit more seriously.

Takoda

I am a bit puzzled about why there have been so many variations of the PS3. The original 60, then 40, 20, 80 etc now slimline. It does seem a bit odd.

I originally wanted a 60 but for various reasons by the time I got one there was only the 40 easily available. Touch wood I haven't had any problems with that yet and I've had it a couple of years now.