Help regarding my right to replace a PS3

Thanatos

Still waiting on my cheque - two weeks now....

Make sure you dont upgrade the firmware to 3.01 as there is a good chance it will re-break you newly fixed machine (just like it did mine ). (a problem exclusive to repaired ylod consoles it seems...)


EDIT: Spoke to Customer services - it takes 2-3 weeks for a cheque apparently, so still in time at the moment

wacko911

I already done the update and it worked no problem. Might sell the console on now and get a slim and take out an extended warranty.

Is your console still a brick, will TCR not cover it under the 3 month warranty?

Thanatos

wacko911 wrote: »

I already done the update and it worked no problem. Might sell the console on now and get a slim and take out an extended warranty.

Is your console still a brick, will TCR not cover it under the 3 month warranty?

Might give them a ring to try my luck, but ultimately, the fail has nothing to do with their repair, its a software failiure update (not that Sony will admit that!:D)

WebMaster_2

:T:T:T:T:T

My credit card company have also been involved with my problem, and a few weeks ago I was asked by them to send everything, all the E-Mails etc I had sent Sony and the retailer, plus the reply's I had received back.

On the 29th October I received a letter from them and ..................... they are prepared to settle my claim. The settlement is made on a "without Prejudice" basis. In othewords nobody is admitting anything, but we are going to settle as a "gesture of goodwill".

So a big thanks to everyone, without your help and advice I would not have reached this result.
Hopefully everyone else can get their case sorted, with the same result.

:j:j:j

Thanatos

WebMaster wrote: »

:T:T:T:T:T

My credit card company have also been involved with my problem, and a few weeks ago I was asked by them to send everything, all the E-Mails etc I had sent Sony and the retailer, plus the reply's I had received back.

On the 29th October I received a letter from them and ..................... they are prepared to settle my claim. The settlement is made on a "without Prejudice" basis. In othewords nobody is admitting anything, but we are going to settle as a "gesture of goodwill".

So a big thanks to everyone, without your help and advice I would not have reached this result.
Hopefully everyone else can get their case sorted, with the same result.

:j:j:j

Well done!

I got my cheque at the start of the week, along with a letter explaining no one was admitting to anything etc etc gesture of good will...

I wonder how long everyone but sony is prepared to refund customers for....

Sooner or later the pressure will be too much for them to refuse i think...


The question is, how many times will retailers and credit card companies refund for a product third party repair firms are confirming is faulty at the time of purchase without going back to the manufactuer and telling them either they sort it out or they will stop stocking their product.

Sony may not care about pi$$ing off one single customer, but multiple national chains of shops and banks? Sony isnt stupid...

Takoda

Tezcatlipoca wrote: »

It's normal. Improvements + reductions in manufacturing cost.

The PAL 60GB model was cheaper to make than the original NTSC 60GB model due to partial removal of PS2 backwards compatibility (removal of the PS2 "Emotion Engine" CPU).

The 40GB model was cheaper to make due to the complete removal of PS2 backwards compatibility (removal of the PS2 GPU), and also used a smaller process (65nm rather than 90nm) for the "Cell" CPU (meaning less power consumption, & therefore less heat generated, & less cooling required, less noise produced).

The 80GB model (& limited edition 160GB model) saw further reductions in power consumption, heat, noise, & cooling due to moving the GPU from a 90nm process to 65nm.

The current 120GB "Slim" is cheaper still to manufacture, plus again requires less power (& so generates less heat & noise & needs less cooling) as the "Cell" CPU has been shrunk even further from a 65nm process to 45nm.

The Xbox 360 has gone through similar revisions, as MS have improved the hardware & found ways to reduce manufacturing costs.

The PS2 also went through various changes during its long life.

Thanks for that reply. Have only just seen it otherwise I'd have replied before.

Cheers for explaining it.

Takoda

onebleach3

OMG, Thanatos (cool name btw) you are LEGENDARY. I thought I was utterly screwed till I came about this! I sent this letter to gamestation:


Dear Sirs,

A Playstation 3 unit I purchased from your 90 High Street Newcastle-under-lyme branch in December 2007 has recently started to power down immediately upon turning it on, accompanied with a flash of a yellow light, followed by a continual flashing red light. On viewing many forums and a clip from a reliable television show called watchdog on the matter I see that this is a common problem.

I have contacted Sony customer services who have identified the fault as a known hardware failure that they are only prepared to swap for a refurbished model rather than repair. However, as the unit in question is now out of manufacturer’s warranty, this replacement would cost me £128. Obviously I am not prepared to pay for a second hand replacement item when the fault lies with the unit itself and not through any action on my part.

As Sony refuse to help any further, I have no real choice but to turn to you as the company that sold me the unit to ask for either a replacement model or a repair of the unit under the European Directive 1999/44/EC and the Sale of Goods Act 1979.

The European Directive 1999/44/EC, made law by the European Parliament stipulates that all new consumer goods, including cars, carry at least a two-year warranty.

Furthermore, as I am sure you are aware, the Sale of Goods Act specifies that any goods sold must be expected to last a period most people would consider a reasonable amount of time.
Obviously in this case, the unit is less than 2 years old and it goes without saying that a Playstation 3 is most certainly designed to last a lot longer than 2 years, especially when Sony Computer Entertainment president Kaz Hirai announced an anticipated 10 year lifespan for the console shortly after it was launched.

While I happily accept he was talking about the length of time before the Playstation 4 would be released, it is obvious he was not expecting his customers to have to purchase 5 separate consoles lasting 2 years each to reach that target.

I am fully aware that according to the Sale Of Goods Act, that the onus falls upon me, after 6 months of purchase, to prove that the defect is an inherent fault with the machine. I am more than happy to send my Playstation 3 to any repair services we both deem to have a trust worthy opinion on this matter.

I appreciate that this query should be taken up in-store with the store manager, but I had a number of reasons for approaching you first. My main concern is that as I mentioned previously, the Console was purchased in your Newcastle store, however, I now live in London, so would be looking to take the unit back to my local store if that would be acceptable. Obviously, I have the original receipt and packaging and am sure I could find a copy of the Credit Card Statement showing the purchase if you feel it was required. My second concern is that, while I have every admiration for my local store manager, I would imagine it possible he would not be familiar in the finer details of complex legislation such as the Sale of Goods Act 1979 and confirmation in writing from yourselves that I am within my rights as a consumer to request a replacement unit (or repair) from yourselves may help smooth the process.

I would be happy to discuss this matter via telephone if you feel it would expedite this process. I await your reply to my request with confidence, given your reputation for excellence in customer service.


Yours Sincerely,

Hassan Abbas

======================================

I just hope it works now. One question though, with regards to Sony have identified the fault as a hardware failure, what do you mean by that? and wheres your references/evidence for this? Thanks!!

Thanatos

Good luck with your claim, the letter is great!

Regarding the "Sony identify it as a hardware faliure" this is what the yellow light indicates.

Basically according to Sony, the YLOD indicates hardware failure in the machine, although does not highlight exactly what piece of hardware has failed and therefore (according to them) its not a generic fault with the system as it could be any one of a bazillion things.

The fact the same fix repairs them all in neither here nor there as far as Sony is concerned.

Esqui

Remove any references to the EU directive, you've got them wrong and you've mentioned the SoGA anyway

onebleach3

Esqui wrote: »

Remove any references to the EU directive, you've got them wrong and you've mentioned the SoGA anyway

Thanks Esqui, a few questions if you dont mind me asking, quote the right Eu directive for me please? Also am I not covered under that directive? You seem to have knowledge on this subject and I would like to know my rights before acctually going into the store and kicking up a fuss.

Thanks again!