Mobiles.co.uk

Guys_Dad

Mobiles.co.uk_company_representative wrote: »

If a customer stops paying their bills then the network will claw back our commission (which obviously funds the cashback). It's not fair to the business to expect us to pay cashback where there's an obvious indication a clawback may be imminent, and of course the cashback is designed to refund bill payments that in this case have not been made. Do you not think this is fair?
,

Absolutely fair. Why should you be out of pocket.

Mobiles.co.uk_company_representative

I think I should also point out that we really don't like running cashback by redemption; it potentially harms our relationship with customers by creating a need for all these T&Cs, creates a need for staff overheads that detracts from our deal strength and makes financial planning a real pain. Not to mention the dozens of rogue dealers who abused it by closing their businesses, damaging the industry's reputation and that of those of us who try to play fair - resulting in threads like this

Quentin

Mobiles.co.uk_company_representative wrote: »

If a customer stops paying their bills then the network will claw back our commission (which obviously funds the cashback). It's not fair to the business to expect us to pay cashback....

Its irrelevant to this discussion.

If you thought ofcom were unfair to say that clause in your conditions is unduly restrictive, then you should have taken it up with them, or point out to the network the ofcom position.

No comment on why you go against ofcom on the restrictive time frame you allow for us to get our claims in to you?

Quentin

Mobiles.co.uk_company_representative wrote: »

I think I should also point out that we really don't like running cashback by redemption;

The solution is in your hands!

eg forget about the "redemption" bit, and pay automatic cashback.

Mobiles.co.uk_company_representative

Quentin wrote: »

The solution is in your hands!

eg forget about the "redemption" bit, and pay automatic cashback.

We do? You can get up to a £350 cheque without claiming.

Quentin

Instead of using a post just as another cynical way to reply with some advertising, why not just answer the points raised?

kte

Having browsed this thread I just wanted to say that I've used mobiles.co.uk for two phone contracts now with different providers.

If you're organised about the cashback (just mark it on your calendar as a reminder) then there should be no problem. You can submit your bills by email to their cashback address (although they don't seem to publicise that, I found out from a query I made) so you don't have to pay recorded delivery charges. Like any company I've ever used not everything was perfect but in general I have no complaints - some of the offers are amazing if you can be bothered with the effort of cashback. You can go through quidco too for extra money...

mobilejunkie

The rep states " So in fact, people are getting their cheques within about 15 days of claiming currently." This is blatantly and utterly UNTRUE - and exactly what I have come to expect from a cpw organisation.

As for only changing their t&c twice in 5 years - apparently they have only been part of cpw for a fraction of that time - and it is that which should flag up caution.

I had dozens of contracts with E2Save and Onestopphoneshop also; dozens more for a few people I guide through the maze. Two of them were forced to sue because cpw tried to wriggle out of legitimate claims with absurd "justifcations" - easily proven to be false. I was on the point of suing but they coughed up during a delay in the court papers being filed. I have threatened to sue Mobiles and certainly will if I deem it necessary (they are already pushing the envelope in other areas). This is not proof of them doing their job well - it is simply the case that I follow my own guidelines and do expect to have to sue whenever I embark on any cashback deal with any dealer - and prepare accordingly from day 1.

In the early days I neither recommended nor criticised Mobiles when they became more active on cashback deals - the jury was out. My main concern was that they were a cpw company - and THAT is always a red flag for what to expect. On the plus side their t&c were much clearer and not ambiguious.

In view of all the comments and outright LIES now coming from their rep on here I am coming down on the BEWARE side of the fence. Instead of taking fair criticism on board they bat them away, saying they are NOT part of the t&c (when they plainly are) MISREPRESENT the timescales for payment IN the t&c and now LIE about how long people tend to wait for payment. I gave a clear example (which is typical in my experience) of about 58 days - NOTHING LIKE THE "15" quoted by this rep.

Whenever a company starts to behave this way beware. It is a sure sign of things to come. As for the disreputable companies giving them a bad name - THAT is absolutely hilarious. One of the WORST company in the last two years which has given the industry a bad name is, in fact, E2Save (now also Onestopphoneshop) who are blatant liars and cheats. Since they are part of the SAME organisation AND still trading I guess the rep must be pleased to be associated with them!

athewitt

Quentin wrote: »

Bit of a "cop out".
......
The readers of this thread will be able to make up their own minds.

Indeed. My view - the rep from Mobiles.co.uk is trying hard to be helpful, whilst you continue to pick an argument whenever you can.

Andy

Quentin

athewitt wrote: »

My view - the rep from Mobiles.co.uk is trying hard to be helpful

Note which questions/comments which are totally ignored.