Item listed with free P&P, but £3.99 in text body?

Brooker_Dave

mikey72 wrote: »

Even you said ebay wasn't good. If you don't like them, why do you use them?

I don't.

And I would urge all here to either use a new venue or use your own e-commerce website.

Until ebayers hit ebay in the only place they care about (the wallet) ebay will continue to treat you guys like dirt.

HTH.

Smart_But_Casual

Brooker_Dave wrote: »

A good company listens to it's customers.

I don't believe anyone, least of all me, is saying ebay is a good company that listens to it customers, as it clearly isn't and it clearly doesn't.

That said, if I/we choose to use their platform we are also choosing to abide by their rules, regardless of whether we like them all not.

I, like many other PS, will move over to e-commerce once the new PS/TS rules are introduced and the only saved in fees can be used for google rankings.

It's called exercising choice.

Those that no longer choose/have no choice in using ebay as a selling/buying platform are hardly best place to give out impartial advice regarding it IMHO.

cyberbob

Brooker_Dave wrote: »

So postage costs you nothing?

Think of it as Inclusive not Free

Brooker_Dave wrote: »

Some people here too simple to not realise what's going on, support greedy American company and accuse British sellers who just want to sell stuff and charge postage as being scammers.

Thats just a bit of an anti ebay rant with no substance. There was a section of sellers who were seriously overcharging for postage. We all know that we have all seen that

Brooker_Dave wrote: »

Next question for brain washed ebay appologists, what happens when customers decide to return their items under distance selling rules?

I assume you have to return the full price including the "free" postage?

I also wander about those brainwashed anti ebay lobby?

As for the distance selling regulations there is no change. Before Free P&P you would have to refund the cost including original postage. And now you will refund the full cost (which includes the P&P) So I am confused what point you are trying to make

Brooker_Dave wrote: »

Why people are so happy to support Ebay gradually putting them out of business is a mystery to me...

So much for money saving......

Ebay aren't putting me out of business. Nor the majority of sellers. I'm afraid your comments are the normal overreactions to any change on ebay. Just as with my non ebay online store I have to change and adapt to changes in the market and consumer policy. If I want to keep access to the amount of customers ebay give me I need to adapt to ebays changes.

It seem that a lot of the complianants quote this golden era of ebay. I was there it wasnt better or worse just different with fewer customers. Things change and develop in business all of the time. If you dont adjust to those changes you may put your business in danger. If people think the answer is to constantly rant and rave at ebay that it your decision, there are always other places to sell.

Personally I think my time is better sent absorbing these policy changes and trying to find the best way to deal with them and my customers. At present I am looking at the new effects Octobers changes will have. I may not agree with them all but if I wish to sell on ebay I have to comply with them.

pounds_and_sense

elfen wrote: »

Isn't adding on P+P in the text rather like getting your shopping online, paying online and then the deliveryman asking for an extra tenner?

Yes, that's exactly the point.
To take the heat out of this thread, here is my dispassionate view. Ebay sellers want to reduce their fees (read: improve their profits), so they take the cheapest option: 99p start, no reserve, and "free P+P".
But some listings contain the following line:
FREE P&P (Sellers Standard Rate) is for Collection In Person.
If you wish item to be posted 1st Class Post at a small cost of £1.99 please select this option in the checkout screen.

The seller knows that the buyer has no intention of "collecting in person", so the whole thing is a charade. I often report such scammers to Ebay and most of the listings have been removed as a result. Am I a spoil-sport? No. I am an honest (casual) Ebayer who charges reasonable postage and packaging costs. I have found that the majority of sellers who earn their living on Ebay are the same.
Bottom line: read the listing carefully and check feedback before bidding to save yourself a whole lot of trouble. There are genuine listings with free P+P.

Brooker_Dave

cyberbob wrote: »

As for the distance selling regulations there is no change. Before Free P&P you would have to refund the cost including original postage. And now you will refund the full cost (which includes the P&P) So I am confused what point you are trying to make

If consumer changes their mind the send item back, and get a refund less postage.

However if postage is "free" they get the lot back.

HTH.

cyberbob

Brooker_Dave wrote: »

If consumer changes their mind the send item back, and get a refund less postage.

However if postage is "free" they get the lot back.

HTH.

I am afraid that your wrong there you still have to refund original postage. Excerpt below

3.48 The DSRs require you to refund any money paid by or on behalf of
the consumer in relation to the contract to the person who made the
payment. This means the full price of the goods, or deposit or pre-
payment made, including the cost of delivery. The essence of
distance selling is that consumers buy from home and receive goods
at home. In these circumstances, almost every case of home
shopping will involve delivery of the goods ordered and so delivery
forms an essential part of the contract.

Brooker_Dave

cyberbob wrote: »

I am afraid that your wrong there you still have to refund original postage. Excerpt below

Not true, provided it's in the T&Cs customers have 7 working days to decide if the goods are for them, and can return them for any reason, but they don't get the cost of shipping back.

If the goods are faulty then they get a full refund inc postal costs both ways.

HTH,

cyberbob

Brooker_Dave wrote: »

Not true, provided it's in the T&Cs customers have 7 working days to decide if the goods are for them, and can return them for any reason, but they don't get the cost of shipping back.

If the goods are faulty then they get a full refund inc postal costs both ways.

HTH,

So your disputing whats actually written in the DSRs as I quoted above. Even though you are the person that stated that the DSRs do not require the original postage back. They do as stated in my quote above. Sellers T&Cs do not negate the Distance selling regulations. But you believe what you like.

smashed

Brooker_Dave wrote: »

Not true, provided it's in the T&Cs customers have 7 working days to decide if the goods are for them, and can return them for any reason, but they don't get the cost of shipping back.

If the goods are faulty then they get a full refund inc postal costs both ways.

HTH,

http://www.oft.gov.uk/shared_oft/bus...ral/oft698.pdf
3.48 The DSRs require you to refund any money paid by or on behalf ofthe consumer in relation to the contract to the person who made the payment. This means the full price of the goods, or deposit or pre-payment made, including the cost of delivery. The essence of distance selling is that consumers buy from home and receive goods at home. In these circumstances, almost every case of homeshopping will involve delivery of the goods ordered and so delivery forms an essential part of the contract

Smart_But_Casual

It looks like Brooker Dave, to use a youngsters term, has been owned!