Item listed with free P&P, but £3.99 in text body?

Smart_But_Casual

smashed wrote: »

The seller has come back and told me that I have to pay it as it was listed in the text. (although he has offered me a refund).
Personally, I would prefer the item that I have won fair and square
I have also sent a link to this thread so that the seller can see other peoples opinions. I have also offered to contact Ebay to ask whether adding P&P into the text is within their rules.

If he refunds you do not accept cancellation of the auction so he still gets stung for the fees.

Also report him to ebay anyway as attempting to charge P&P when advertised for free is one of their very big no no's. Also report him as a non performing seller, leave neg' feedback and star ratings of 1.

Like many mongs he is under the impression that his T&Cs mean something. They don't as ebays over ride them, although "someone" doesn't understand that due to their "condition".

soolin

It is also worth noting that the seller is on dangerously low stars (ebay consider 4.4 in any category as failing), a few reports may well push this seller into the danger zone for suspension.

pendulum

The seller broke eBay rules by asking more for postage in the description, but that's between eBay and himself. As far as you're concerned, the advert clearly said you'd have to pay extra for shipping, and without doing so, you are not entitled to your item. The seller has offered you a refund which is reasonable. I'd either take it, or accept that you won't be able to screw someone out of 3.99 this time and pay up.

smashed

Thanks for the advice
The item is available for £29.99 / BIN elsewhere anyway, with plenty of accepted and over 90 in stock..so I am sure I can get it for that price from the other seller if this 1 doesnt play ball

smashed

pendulum wrote: »

The seller broke eBay rules by asking more for postage in the description, but that's between eBay and himself. As far as you're concerned, the advert clearly said you'd have to pay extra for shipping, and without doing so, you are not entitled to your item. The seller has offered you a refund which is reasonable. I'd either take it, or accept that you won't be able to screw someone out of 3.99 this time and pay up.

I searched for free P&P items, and this was on the list. As a seller, I would admit to my mistake and carry the cost myself. It happened a couple of times when my father listed something for me and also when I forgot to change the listing. However, as pointed out, this seller seems to "forget" to change his free P&P listing quite a lot.

soolin

pendulum wrote: »

The seller broke eBay rules by asking more for postage in the description, but that's between eBay and himself. As far as you're concerned, the advert clearly said you'd have to pay extra for shipping, and without doing so, you are not entitled to your item. The seller has offered you a refund which is reasonable. I'd either take it, or accept that you won't be able to screw someone out of 3.99 this time and pay up.

Buyer has paid the invoice amount already..seller either sends the goods or returns the money..simple. If seller admits he was wrong to try and over rule ebay t and cs and sends the item then that is the end of it, OP can leave positive feedback and it can be put down to a mis understanding.

However if seller is foolish enough to refund the money and refuse to sell then a neg and 1 * for the appropriate sections may well put him in the suspension zone..you seem very eager to get this seller suspended :eek:

sedso

The free postage thing is just a con by Ebay I must say, they offer free listing for items listed at 99 pence but then make it useless as that now has to include postage costs too.

pendulum

You read the auction description and learned of the extra postage charge, knew postage wasn't included in the item price, but then decided to buy the item anyway, hoping to get away without paying postage. You've wasted his time as well as your own. You'll just get a refund and nothing for your troubles. What a waste of time.

pendulum

soolin: How the seller deals with it is up to him. I am not talking to the seller here nor have I given the seller any advice about what he should do. The seller has stated he will require the extra fee before shipping, thus he appears to have made his decision, completely independently of anyone here. Your statement that I am "very eager to get the seller suspended" is therefore very silly and unfair.

Premier_2

pendulum wrote: »

The seller broke eBay rules by asking more for postage in the description, but that's between eBay and himself. As far as you're concerned, the advert clearly said you'd have to pay extra for shipping, and without doing so, you are not entitled to your item. The seller has offered you a refund which is reasonable. I'd either take it, or accept that you won't be able to screw someone out of 3.99 this time and pay up.

Buyers & sellers have to agree to ebays terms if they wish to trade through that platform.

The advert clearly says:



and goes on to reiterate that here:




Ebay will back up the buyer to say that the seller must deliver the item for no additional charge (irrespective of whatever terms the seller states in their freeform descriptive area)

If the seller fails to send the item, the buyer should raise a non-performing seller claim.