Item listed with free P&P, but £3.99 in text body?

soolin

pendulum wrote: »

soolin: How the seller deals with it is up to him. I am not talking to the seller here nor have I given the seller any advice about what he should do. The seller has stated he will require the extra fee before shipping, thus he appears to have made his decision, completely independently of anyone here. Your statement that I am "very eager to get the seller suspended" is therefore very silly and unfair.

By suggesting that the seller has some sort of right to over rule ebay policies and stick with that decision will get the seller into problems.This isn't going to just go away for him, OP holds all the cards here but a clever seller can still walk away from this without a stain on their ebay record if they act wisely.

If seller insists on an extra £3.99 what then ? There is nothing that seller can do at all. Unless seller tries to mitigate this in some way they will get into the danger zone with ebay on seller performance issues.

smashed

pendulum wrote: »

You read the auction description and learned of the extra postage charge, knew postage wasn't included in the item price, but then decided to buy the item anyway, hoping to get away without paying postage. You've wasted his time as well as your own. You'll just get a refund and nothing for your troubles. What a waste of time.

You seem VERY presumptuous. Did it not occur to you that I searched for FREE P&P listings by default? And that it came up with "FREE P&P in his listing not once but twice? Some people might even have thought that the £3.99 part was the mistake, and that he had pasted that into his text from another listing by mistake. (I copy paste my listings headers and footers from Word, and double check to ensure I dont list the wrong description with the wrong game etc as it is easily done.

I bend over backwards to help both sellers and buyers alike. However, I have changed my stance somewhat after seeing that he does this in a lot of listings.

soolin

I think it also worth noting that if seller does just decide to refund and hope it all goes away then they are stuck with their FVFs of approx £2.69.

pendulum

Premier: No. eBay won't insist the seller sends the item when his terms and conditions were not fulfilled. They will instead insist he refunds the buyer, which he has offered to do.

smashed: Of course it occurred to me that you searched for free p&p listings - you mentioned that fact enough times :rolleyes: After noticing the conflicting payment charges you should have queried it with the seller or been prepared to pay the fee. You're not prepared to pay the fee. That's fine. Take the refund the seller has offered you. You haven't managed to skip the postage fee this time. Better luck next time.

soolin: The sellers T&C's still hold some weight even if they did not comply with eBay rules. If I put a £10,000 sound system for sale for a 1p buy it now, but in the auction description and against eBay rules stated that the buyer would have to pay another £9,999 to receive it, that term does not get nullified just because it's against eBay rules and the buyer is not entitled to the sound system for 1p.

Similar to here, the seller broke the rules, but is not necessarily entitled to the item without paying the extra fee mentioned in the dsecription.

Smart_But_Casual

Someone else is clearly clueless regarding the rules about free postage listings and sellers T&Cs over riding ebays.

Prehaps it's because they also attempt add P&P themselves into free categories?

pendulum

I don't add postage on to free postage items. If the thread is going to degenerate in to silly slurs like that, and one line silly responses, count me out.

Premier_2

pendulum wrote: »

Premier: No. eBay won't insist the seller sends the item when his terms and conditions were not fulfilled. They will instead insist he refunds the buyer, which he has offered to do.
....

I didn't say they would.
I said ebay would back the buyer that they need pay no extra charge for delivery.
I also said if the seller fails to deliver, then the buyer should raise a non performing seller claim

If a non performing seller claim is successful, the seller will receive a strike sending the seller closer to looking for a new trading platform in future.

smashed

pendulum wrote: »

I don't add postage on to free postage items. If the thread is going to degenerate in to silly slurs like that, and one line silly responses, count me out.

pendulum wrote: »

The seller broke eBay rules by asking more for postage in the description, but that's between eBay and himself. As far as you're concerned, the advert clearly said you'd have to pay extra for shipping, and without doing so, you are not entitled to your item. The seller has offered you a refund which is reasonable. I'd either take it, or accept that you won't be able to screw someone out of 3.99 this time and pay up.

And this wasnt a slur? "This time?" "screw someone"? :rolleyes:

pendulum

Premier: You said : "Ebay will back up the buyer to say that the seller must deliver the item for no additional charge".

They won't say that the seller must deliver the item for no additional charge at all.

smashed: I was just creatively describing my opinion.

Premier_2

pendulum wrote: »

Premier: You said : "Ebay will back up the buyer to say that the seller must deliver the item for no additional charge".

They won't say that the seller must deliver the item for no additional charge at all.

...

I didn't say "to" the seller I said "that" the seller

Ebay will back up the buyer to say that the seller must deliver the item for no additional charge


Edit: See this post:
http://forums.moneysavingexpert.com/showpost.html?p=23554859&postcount=40

tajna wrote:

Well i got the following reply back from Ebay:


hello Tajna,

Thank you for your email.

I understand that you want to bid on the item number 320399217965. If
the seller has listed the item with zero postage, they cannot charge
you any extra on that.

If you win this item you need not give £3.00 extra for postage.

I hope I have clarified the matter to you in this regard.

Kind regards,

Nicolas Samson

...