Help us please to stop harrassing calls from energy savers [Merged]

laight

I too have been harrassed by Energy Savers for the best part of 3 months. This afternoon alone I have received 2 calls from them! I registered with TPS to try and stop them about 2 months ago. I have repeatedly asked them to stop phoning me to no avail. Today I tried a different approach and asked for their details (company address etc) to which I was told it was High Street, London which I queried and was then told it was against data protection to give out their address?? When they rang a second time I asked to speak to the supervisor who again told me they are not allowed to give out any details due to the data protection act, which seems quite bizarre to me.

wary

I had a call from them yesterday. (I think they may have tried 3 times already that day.) He pretty much launched into "who is you supplier ..." without any explanation as to why he was requesting this information.

I don't like it when a complete stranger phones me and expects me to divulge personal information, especially without explaining why he wants it. I told him that I wasn't interested to which he assured me that he wasn't trying to get me to change supplier and I won't be receiving any follow-up calls, but he NEEDS to know who my supplier is. When I started asking probing questions as to who he represents, he hung up.

At least he wasn't as bad as the call I received a couple of weeks ago from a foreign-sounding guy asking to speak to whoever is in charge of the phone bill. When I asked whether this is a sales call, presumably in anticipation of me responding with "not interested", he told me to f$ck off!

If I get many more of these sales calls, I'll seriously consider getting one of those devices that was on Dragon's Den recently, as someone has already alluded to.

patman99

The companies details are

Name & Registered Office:
ENERGYSAVE UK LTD
23 CASTALIA SQUARE
DOCKLANDS
LONDON
E14 3NG
Company No. 06355496

Can't find a phone number though.

Nomoreunsolicitedcalls

thank you for cutting and pasting the address of that company- but I dont think it is likely to be a UK registered company.
The people are based in a foreign country - by the quality of the phone line and the strong accent- and call themselves energysavers - not energysave.
But thank you very much - much appreciated:o

kellyk_3

Hi, we're having the same problem! 2-3 calls a day, really rude, really aggressive. We've given up on being polite now but hanging up just encourages more. Two calls in an hour today.
Asked today to speak to the supervisor, got hung up on.
Called EVERYONE about this, trading standards, BT, Npower, police.

Trading standards made a note of it, said TPS would work, told them it didn't.

BT...we can change our number! Yippee...lol...that's not going to happen. They agree that TPS won't work as we get the 'we do not have the number to return this call' message as opposed to 'the caller withheld their number' which means it's from abroad and out of their remit.

NPower: 'it's nothing to do with us'

Police: 'even if they swear at you there's nothing we can do, get the number traced by BT'

Oyoyoyoyoyoyoyoyoy

Happy to join in the campaign to stop these people.

patman99

Thyey may well be UK-based, but use an overseas office to call you, that way they avoid being fined by TPS. I remember AXA doing this last year, they called the UK from their Toronto office in Canada. I used 'whocalledme.com' to trace the number. I even blogged about it at https://www.lbat40.blogspot.com, all it needs is for someone to have the patience to be polite, talk to them, and then ask them for their contact details so they could 'call them back'. I'm not that person, I'm the 'f@@k-off and stop wasting my time' sort of person.

sharmore

Hiya,

I hadn't found anything about this previously until today. I have been getting these calls sometimes 3 times a day for months now.

Same old as you guys are getting.

Indian voice starts by saying you are with such and such a company and pay by direct debit yes? I'm like NO and wait to see what they say next, then they start to go through a list of UK energy suppliers hoping i say yes!! Told them stop phoning me which of course they didn't.

Whats annoyed me this time as they called the other morning 8am i missed the call then they must have called when i was out then actually called me back at 9pm and again i missed the call but, i worried myself rotten that night as i have older relatives and thought the worst and felt guilty i had missed the call, of course the number is withheld and they leave no message.

Was sitting here on the web just now phone went guess who?? ENERGY SAVERS again same questions or stating actual info they know who i am and what provider i use and how i pay! Asked him what company are you trying to sell for he ignored me and went on with the usual questioning?? Told him had this call many times before and not going to answer the questions...he hung up cheeky so and so.

It's bugging me as to what company this is thats using this Indian call centre i want the calls to stop, i've had far too many now.

maninthestreet

Been mentioned earlier in this thread, but Truecall would prevent these idiots continually bothering you. I see Truecall has dropped £20 in price, and is available for £79.99 now.

MothballsWallet

mothershipton wrote: »

The other thing we do is let the phone go to answer phone, call centres always hang up.

That's because the auto-dialler systems can recognise a person or a machine for a simple reason: when a person answers the phone, they tend to say "Hello", followed by a pause, but the answering machine's outgoing message has no pauses in it, so the auto-dialler system will drop the call if there's no pause in the speech if the call is answered, but try to connect it if there is as that means there's a real live human on the phone, so they can try and sell you their product/service/mother/grandmother/whatever.

MothballsWallet

kellyk wrote: »

Police: 'even if they swear at you there's nothing we can do, get the number traced by BT'

That's carp - it's a criminal offence under the Telecommunications Act 2003 to send offensive content or make offensive phone calls over the telephone network, and I believe that this includes swearing at someone over the phone.