Attn: o2 Customers Using 07744/0844 number (merged)

dragonfly02

JABWootton wrote:

If anyone has a O2 contract, you can cancel now penalty free. This is what you must do:

Write a simple letter to their disconnections department (USE ROYAL MAIL RECORDED DELIVERY)

Write in your letter that because O2 has changed your terms and conditions using charging for ringing 07744 & 07755 numbers that this put`s you at a disadvantage under clause 8.4 c of your terms.

At the moment O2 let you ring 07744 & 07755 numbers out of your free x minutes, but from the 1st July they will charge you 25p a minute.

This is your get out of contract free.

Do you know if this is o2 high street contracts or o2-online as they are different (somehow, i called online with a problem and they refereed me to a different tel no as they are different)

meandu229

i think you have to do it within 30days or something of the change so be aware of that, i am hoping they change something in about 9 months so i can get out of mine

tommyj_2

What's the craic with Orange and the itemised billing? Is this new?

Babbler

dragonfly02 wrote:

Do you know if this is o2 high street contracts or o2-online as they are different (somehow, i called online with a problem and they refereed me to a different tel no as they are different)

They are different yes. Different support numbers/etc. Dont pay £1/min though as saynoto0870 has an alternative

heymylastnameislewis

tommyj wrote:

What's the craic with Orange and the itemised billing? Is this new?

orange have intorduced itemised billing you can write to them and say this aint on! then u can try to get out of contract this way there is a thred sum wherre about this

DINKY

Still have six months to run on contract with o2, would i be able to cancel if have not used 07744 numbers. Do you have to cancel by a certain date - advise PLEASE

MORPH3US

Agreed, can someone confirm since when have O2 been charging extra for 07744 numbers;

and;

Is it just online or normal tarrifs?!?!

M

charlie12

post #312 has a link to another forum with tons of good info

robbies_gal

i emailed them about this got a reply saying i nevedr use the service and i got notice of this change but i didnt receive anything

does anyone know where i stand legally


theyve refused to cancel my contract without tyhe charges

alex69

Has anyone had call charges reversed in view of not having been informed of the changes?