Orange Price changes ?

nufc_fan

just been told that as i am on canary plan i cant cancel as it doesnt effect me, anyone else had this?

took out contract in november 2009

claire6hy

i've not had the text, and i was allowed to cancel

shik1

did you tell them you had the text? did they ask if you had the text?

Mr_Plough

I just tried and was told my contract has already changed to one of the new price plans, my contract started at the end of may and was an upgrade, the first operator said everyone was effected but the cancellation dept says my contract is already set to the new prices, does anyone know if this is correct?

nufc_fan

Ok, just had along conversation with an orange advisor, they are sending text to everyone by 13th august (as they have to give a minimun 30 days notice) they have this evening been given a specific directive informing them that they can only cancel once the text message has been received! Advises wait for the text which will be next week then phone!

shik1

june is the time that the new contracts came in to play apparently

claire6hy

shik1 wrote: »

did you tell them you had the text? did they ask if you had the text?

just said i was calling in relation to the textwhich was circulating...

brownmurder

nufc_fan wrote: »

just been told that as i am on canary plan i cant cancel as it doesnt effect me, anyone else had this?

took out contract in november 2009

it wouldnt affect you if you didnt take out the plan for another 3 months
geez expecting to cancel before you even take out a contract lol
just kidding

i was told by customer services that not every plan would be affected mostly the animal ones are affected

ring again and ask for clarification

simate

nufc_fan wrote: »

just been told that as i am on canary plan i cant cancel as it doesnt effect me, anyone else had this?

took out contract in november 2009

Clever, do you own a time machine? :rotfl:

Kimberley1987

Mr_Plough wrote: »

I just tried and was told my contract has already changed to one of the new price plans, my contract started at the end of may and was an upgrade, the first operator said everyone was effected but the cancellation dept says my contract is already set to the new prices, does anyone know if this is correct?

I only ungraded a couple of weeks ago and I was allowed to cancel!