Orange Price changes ?

nodiggidy123

ok. ive just managed to cancel both my contract phones. but been told i have to give 30 days notice. is this correct?

ggecko

nodiggidy123 wrote: »

ok. ive just managed to cancel both my contract phones. but been told i have to give 30 days notice. is this correct?

That is correct, your phones contract will be terminated on 30th August - Get a PAK code to change network to keep your number, and that will be even quicker, the contract will end as soon as you use your PAK code with the other network

lo-bemaya

sjohal2006 wrote: »

That is correct, your phones contract will be terminated on 30th August - Get a PAK code to change network to keep your number, and that will be even quicker, the contract will end as soon as you use your PAK code with the other network

If I cancel my account, could I then create another account with Orange the next day? I'm basically only looking to get a better contract then I'm on, but I'm happy enough with the phone that's locked to Orange.

simate

robot1000 wrote: »

You are affected, for the following reasons:

1) Minimum call charge will rise from 4.9p to 14.9p
2) The International calls charges are rising

Yes but I was told my contract already incorporates the new charges.

Kai

I spoke earlier today with Orange to cancel my contract. It runs out fairly soon anyway in October this year so I wasn't hugely bothered about it - although I'm a pretty high spender with an average spend of £85. This high spend can be attributed to going over the inclusive minutes over a number of months as well as calling abroad occassionally (again, new charges for international calls I believe). So basically these new terms would have hit me quite hard.

Anyway, the first time I called in I was greeted by someone who was quite unhelpful. She asked me if I had received a text message - which I had. She then told me that I hadn't received the text message and that I can't cancel. I got a little annoyed and tried to ask her to explain the new changes to make sure and see my previous bills and see that the new charges would be very detrimental to me. She blankly told me that she can't see my bills at all. I then asked to escalate to a supervisor/manager and she told me that they wouldn't care. I then asked several more times to speak to a manager/supervisor until she gave in. I guess she had words with her manager who gave me the same response. I tried to reason with her and explain how the new terms would affect me and she just didn't care. She told me that I hadn't received the text and there was no way I would be able to cancel. I got rather annoyed about this since I had received said text and asked her what I could do to prove I had got the text and she said there was nothing I could do - she was right since she's got access to the database and that was the end of the matter! She then said that there is a flag on my account that expressly states that under no condition would I be able to cancel. Unbelievable. However, I've got her name and asked her for details to write in a complaint.

Luckily, my girlfriend is also an Orange customer and she's received the text too. So I got her to call in and despite her not knowing anything about the new terms she managed to get put through to a very helpful customer service representative who processed her termination (by generating a PAC). She did get asked if she had received a text too and she put my girlfriend on hold to check - now I don't know if she was actually checking or not, but she came back and said that she would go ahead with the termination request and confirmed that there would not be any penalty for doing so. Finally, my girlfriend asked this customer service representative if she could help her boyfriend (me) to terminate my contract and she passed me over. We went over the same routine, the CSR went away and checked if I had received the text - now I got a little nervous since I spoke to the previously rude and unhelpful CSR and thought about the flag on my account. However, she came back and told me that everything was in order and to expect a PAC code through the post in 3 to 5 days.

I'm still fuming at the first call though and am considering to write a strongly worded letter to Orange in light of the way my initial call was handled.

bumsrus

Tried calling earlier (5th time still with no joy) and was told that when inputting my number into their new systems, a big red cross appears, meaning I am not affected by the changes. Would this be right?

My price plan is Dolphin 45 opened on the 22nd may

MRC_2

bumsrus wrote: »

Tried calling earlier (5th time still with no joy) and was told that when inputting my number into their new systems, a big red cross appears, meaning I am not affected by the changes. Would this be right?

My price plan is Dolphin 45 opened on the 22nd may

As far as I'm aware and whats gone off on here, it affects everyone, the system means you've not received the text?

gib786

Right, get ready for a long post!

I called orange this morning. I have yet to recieve the text but the changes do affect me. Got told I hadnt recieved the text and couldnt cancel. So hung up, rung back 7 mins later an got told the same thing by a guy who was rather pushy and adamant.

I rung back about 7 hours later only to be put through to a woman who claimed it didnt affect me so I was not eligible. I asked to be put through to a manager. She placed me on hold for several minutes and came back to say theres no point speaking to a manager, your not eligible. And that I had never gone over my allowance before, I had only made video calls. She also offered me a one off payment of £10 as a goodwell gesture and was adamant that I could not disconnect. I insisted and after 15 mins on hold I got patched through to a manager.

This guy was dippy beyond belief. I read out the terms and conditions, and repeatedly mentioned sections 4 and 16 which state I am eligible. He again stated that my previous bills show me never going over my allowance, and lots of video calls. I had my bill infront of me and informed him I had never made a video call in my life. I also told him that last month I went over by 58 mins and it cost me £12, next time it happens under the new terms I would end up paying 3 times that.

The guy just wouldnt see sense, he kept repeating the same "you not eligible and im not willing to discuss the matter any further". I asked to be put through to someone with half a brain, at which point he threw a hissy fit and told me I was extremely rude etc. I apologised for my comment and asked him to explain to me in plain english why I wasnt eligible. He claimed that they were given a database of people who were affected and could cancel and that I was not on it. And if I feel this is wrong, then I should put my case in writing.

The address I was told to write to was PO Box 10, Patchway, Bristol BS32 4BQ.

I will be sending them a letter tomorrow morning stating the terms and conditions, and informing them that I wish to have my contract cancelled and my number ported. I will also ask them to investigate why the manager and a customer service agent decided to lie about my previous bills and act in such a rude manner.

andy19733

Tesla wrote: »

Has anybody received their PAC code yet?

If so, how long did it take to arrive?

I cancelled my contract on sunday and recieved my pac code on wednesday.

also ive cancelled my wifes today and will get pac code by monday.

silverwings007

gib786 wrote: »

Right, get ready for a long post!

I called orange this morning. I have yet to recieve the text but the changes do affect me. Got told I hadnt recieved the text and couldnt cancel. So hung up, rung back 7 mins later an got told the same thing by a guy who was rather pushy and adamant.

I rung back about 7 hours later only to be put through to a woman who claimed it didnt affect me so I was not eligible. I asked to be put through to a manager. She placed me on hold for several minutes and came back to say theres no point speaking to a manager, your not eligible. And that I had never gone over my allowance before, I had only made video calls. She also offered me a one off payment of £10 as a goodwell gesture and was adamant that I could not disconnect. I insisted and after 15 mins on hold I got patched through to a manager.

This guy was dippy beyond belief. I read out the terms and conditions, and repeatedly mentioned sections 4 and 16 which state I am eligible. He again stated that my previous bills show me never going over my allowance, and lots of video calls. I had my bill infront of me and informed him I had never made a video call in my life. I also told him that last month I went over by 58 mins and it cost me £12, next time it happens under the new terms I would end up paying 3 times that.

The guy just wouldnt see sense, he kept repeating the same "you not eligible and im not willing to discuss the matter any further". I asked to be put through to someone with half a brain, at which point he threw a hissy fit and told me I was extremely rude etc. I apologised for my comment and asked him to explain to me in plain english why I wasnt eligible. He claimed that they were given a database of people who were affected and could cancel and that I was not on it. And if I feel this is wrong, then I should put my case in writing.

The address I was told to write to was PO Box 10, Patchway, Bristol BS32 4BQ.

I will be sending them a letter tomorrow morning stating the terms and conditions, and informing them that I wish to have my contract cancelled and my number ported. I will also ask them to investigate why the manager and a customer service agent decided to lie about my previous bills and act in such a rude manner.

Gib876, what contract are you on? When did your contract start?