Orange Price changes ?

flower24

marknbrandon wrote: »

Hi All,

In the past i have made a couple of calls to an 08457 number - my bank.

Is this one of the numbers which is being increased as part of this change of terms?

I have so far been told that i have not gone over my limits over the past 3 months and as a result can not cancel.

If i go back to them with this information - if it is confirmed that these numbers are affected hopefully this will help with my case.

If someone can confirm this, that would be supa :-)

yeah 0845 numbers are definitely charged on top of your monthly minutes

MasterPJ

Cancelled my first phone without problem. Though they said I need to wait 30 days. Is this really the case

The second phone they are not budging on.

marknbrandon

immynjoesmum wrote: »

yeah 0845 numbers are definitely charged on top of your monthly minutes

Great!

I have phoned the customer service number so far and got nowhere.

I phoned OFCOM yesterday and got a reference number so i think today i will try and call the CEO office to see where that gets me.

I have also written a letter which was posted yesterday, also sent an email yesterday and a further 2 today, but no word back so far.

Back to the old "dog and bone" when i get home.

flower24

MasterPJ wrote: »

Cancelled my first phone without problem. Though they said I need to wait 30 days. Is this really the case

The second phone they are not budging on.

they told me 30 days as well.


Is calling 150 free from your mobile does anyone know?

Gothicfairy

I am sure this has already been said but there is so much to go through and I got to about page 50 and my brain hurt.
I know that people are talking about 08 and 070 numbers but that is not the only increase..It will cos 14.7p plus call cost per second to get your voice mail.That was the big one for me, not the 08 or 070 as I never use them.
It also means your paper bill will cost you about £1.50 (when I signed my contract it was free)
Based on that I have had my package changed and a free online 500MB bundle added so I can get my bill online and have also saved £10 per month.
I have no wish to leave Orange as they work perfectly in my area and I am clearly lucky and had no problems with their customer service. I would however love a new phone as mine is on the way out but guess that is a no go as they had not heard about people getting an early upgrade, so I think that might be down to the staff member dealing with the account.

flower24

i'm on the phone now, the guy thought i'd come to the end of my contract and wanted convincing to stay so he was being very nice then he realised I'd cancelled due to the contract changing and put me on hold, he's tried offering me more minutes but i don't use them as it is, he offered me a one off £20 credited to my account to stay and has just put me on hold again to see if there's anything else he can do.

He did say the rules are changing every day on this and because i don't go over my minutes, if i'd phoned to cancel today i wouldn't have been allowed...hmm.... not sure about that as i have phoned some 08 numbers

michandjack

immynjoesmum wrote: »

How come they've put the price of your broadband up??

Received a letter recently which says:

"You'll be pleased to know that we're making some important changes to our broadband services and you should notice an all-round better connection. These changes have meant that your current package is no longer available. We've had to update our pricing and, unfortunately, your subscription will increase."

This is basically due to my area falling outside of Orange's own network and the supplier costs which are levied on them are now being passed onto the customer. My payment is increasing by £7 per month. It's not a break the bank amount but that's not the point.

Geoff_Hughes

So appears that today is still hit and miss, and it depends on who you get.

Seems more people are having most success going through the CEO route

flower24

Just finished on the phone, lovely guy has changed my price plan for me which I won't even notice (gone from 600 minutes to 400 minutes) so will save me £5 a month, will still get free broadband and he's crediting £20 to my next bill.

flower24

michandjack wrote: »

Received a letter recently which says:

"You'll be pleased to know that we're making some important changes to our broadband services and you should notice an all-round better connection. These changes have meant that your current package is no longer available. We've had to update our pricing and, unfortunately, your subscription will increase."

This is basically due to my area falling outside of Orange's own network and the supplier costs which are levied on them are now being passed onto the customer. My payment is increasing by £7 per month. It's not a break the bank amount but that's not the point.

that's really bad! I get the free bog standard broadband, hoping they don't start charging me for that