Orange Price changes ?

Gothicfairy

I am sure this has already been said but there is so much to go through and I got to about page 50 and my brain hurt.
I know that people are talking about 08 and 070 numbers but that is not the only increase..It will cos 14.7p plus call cost per second to get your voice mail.That was the big one for me, not the 08 or 070 as I never use them.
It also means your paper bill will cost you about £1.50 (when I signed my contract it was free)
Based on that I have had my package changed and a free online 500MB bundle added so I can get my bill online and have also saved £10 per month.
I have no wish to leave Orange as they work perfectly in my area and I am clearly lucky and had no problems with their customer service. I would however love a new phone as mine is on the way out but guess that is a no go as they had not heard about people getting an early upgrade, so I think that might be down to the staff member dealing with the account.

flower24

i'm on the phone now, the guy thought i'd come to the end of my contract and wanted convincing to stay so he was being very nice then he realised I'd cancelled due to the contract changing and put me on hold, he's tried offering me more minutes but i don't use them as it is, he offered me a one off £20 credited to my account to stay and has just put me on hold again to see if there's anything else he can do.

He did say the rules are changing every day on this and because i don't go over my minutes, if i'd phoned to cancel today i wouldn't have been allowed...hmm.... not sure about that as i have phoned some 08 numbers

michandjack

immynjoesmum wrote: »

How come they've put the price of your broadband up??

Received a letter recently which says:

"You'll be pleased to know that we're making some important changes to our broadband services and you should notice an all-round better connection. These changes have meant that your current package is no longer available. We've had to update our pricing and, unfortunately, your subscription will increase."

This is basically due to my area falling outside of Orange's own network and the supplier costs which are levied on them are now being passed onto the customer. My payment is increasing by £7 per month. It's not a break the bank amount but that's not the point.

Geoff_Hughes

So appears that today is still hit and miss, and it depends on who you get.

Seems more people are having most success going through the CEO route

flower24

Just finished on the phone, lovely guy has changed my price plan for me which I won't even notice (gone from 600 minutes to 400 minutes) so will save me £5 a month, will still get free broadband and he's crediting £20 to my next bill.

flower24

michandjack wrote: »

Received a letter recently which says:

"You'll be pleased to know that we're making some important changes to our broadband services and you should notice an all-round better connection. These changes have meant that your current package is no longer available. We've had to update our pricing and, unfortunately, your subscription will increase."

This is basically due to my area falling outside of Orange's own network and the supplier costs which are levied on them are now being passed onto the customer. My payment is increasing by £7 per month. It's not a break the bank amount but that's not the point.

that's really bad! I get the free bog standard broadband, hoping they don't start charging me for that

hazelalexa

Ok, so I'm going to try to sort my contract out. Can someone tell me in stupid terms how to begin? Who do I ring? What do I need to hand? Thanks.

hazelalexa

Gothicfairy wrote: »

I am sure this has already been said but there is so much to go through and I got to about page 50 and my brain hurt.
I know that people are talking about 08 and 070 numbers but that is not the only increase..It will cos 14.7p plus call cost per second to get your voice mail.That was the big one for me, not the 08 or 070 as I never use them.
It also means your paper bill will cost you about £1.50 (when I signed my contract it was free)
Based on that I have had my package changed and a free online 500MB bundle added so I can get my bill online and have also saved £10 per month.
I have no wish to leave Orange as they work perfectly in my area and I am clearly lucky and had no problems with their customer service. I would however love a new phone as mine is on the way out but guess that is a no go as they had not heard about people getting an early upgrade, so I think that might be down to the staff member dealing with the account.

Where did you hear this?

KellyWelly

michandjack wrote: »

Received a letter recently which says:

"You'll be pleased to know that we're making some important changes to our broadband services and you should notice an all-round better connection. These changes have meant that your current package is no longer available. We've had to update our pricing and, unfortunately, your subscription will increase."

This is basically due to my area falling outside of Orange's own network and the supplier costs which are levied on them are now being passed onto the customer. My payment is increasing by £7 per month. It's not a break the bank amount but that's not the point.

What is this - is it a broadband dongle? What package is this on?

flakmunky

immynjoesmum wrote: »

Just finished on the phone, lovely guy has changed my price plan for me which I won't even notice (gone from 600 minutes to 400 minutes) so will save me £5 a month, will still get free broadband and he's crediting £20 to my next bill.

Think you could have gotten better....