Orange Price changes ?

Ilovethiswebsite

Hi everyone!

Just to let you all know that my cancellation has now gone through! ( I called up on saturday. Today my sim is no longer active!)

Thanks again everyone and good luck to others wishing to cancel. :beer:

p.s. I have to say credit to Orange and the representative who dealt with my call. Friendly, professional and very helpful given that he had probably dealt with hundreds of angry customers! :rolleyes:

Jellybean_2105

I have also just called Orange and have been told i'm not elligible as I haven't gone over my minutes. My Boyfriend managed to cancel on Saturday with no trouble but he does go over his minutes. He is now with o2 so if they won't let me cancel, my phone bill will end up a fortune!!

I've registered with Ofcom so will write a letter now and see what happens I guess.

Does it matter that I have not yet received a text, when i spoke to Orange I just said it came through recently, the woman never queried this.

Doobdonk

I got nowhere with the calls other than directed to ofcom, so was given the address to write to the compliance team.

I promptly wrote a letter, printed ready to post (postal strike today) but i also emailed it word for word to the CEO office.

They have since rung me, asking if they could phone, email and write to me their response once the legal team has evaluated the case.

Incidentally i have never exceeded my minutes and am 5 months into a 24 month contract.

I was impressed they called within 2 hours of receipt, and the CEO dept are much more friendly than retentions.

love_my_2_boys

just had lunch with a friend who is experiencing the same problem with Orange, she went into phones 4 u today, told them she had 5 months left in her current contract. She left the shop with a shiny new phone a new 02 contract and they gave her £125 to pay for buying out her contract!!!
So up yours Orange!!! I'm considering doing the same except I'm too stuborn and now because of how they have treated me and others I don't want to give them any money!!!!

love_my_2_boys

Doobdonk wrote: »

I got nowhere with the calls other than directed to ofcom, so was given the address to write to the compliance team.

I promptly wrote a letter, printed ready to post (postal strike today) but i also emailed it word for word to the CEO office.

They have since rung me, asking if they could phone, email and write to me their response once the legal team has evaluated the case.

Incidentally i have never exceeded my minutes and am 5 months into a 24 month contract.

I was impressed they called within 2 hours of receipt, and the CEO dept are much more friendly than retentions.

Do you have the e-mail address there?

AgentGibbs

Also what have people written in their letters? Just a bullet point on each paragraph would be helpful!

Joe1682

I rung up friday and spoke to 1 advisor, the sales manager (who was coky and made a note on my file which I should thank him for now!) and someone else. They said I couldn't cancel and marked my file.

Basically you just have to do it in this order :

Ring Ofcom > 0207 981 3040 > Tell them about the changes in T&C and they'll say no company can alter there contract by more than 10% or something and that Orange cannot predict if you'll go over your minutes in the future (if they fobbed you off with the "you aint never gone over so it wont effect you") so they are going against the contract you signed when you started it. They'll give you orange's CEO number which is : 0800 0790 134.

When you ring them up, they'll ask if you have rung the sales department to see if you're eligible to cancel. Tell them you have and then they'll ask for your ofcom refrence (Make sure they know you have rung ofcom, made a complaint and know your rights, I think I ended up mentioning the 10% thingy to which she didn't reply) She put me on hold and came back conveniently saying that I was "misadvised" on friday and that I DID ring a few 0845 numbers (Which is bs lol as i dont think I did, maybe just answer phone?) and i'm eligible to cancel which I did.

She said she has posted my new PAC code (I didn'teven ask/make sure you get if they said you've just been cancelled!) which will arrive in 2-3 days and that when I give that to my new service provider the contract with Orange cancels (you have 30 days to register your new PAC number until it gets cancelled/lost)

Hope this helps anyone with trouble. Do it asap though before Orange find another way to wiggle out. No matter what you get told, YOU CAN CANCEL!

Ringing up OFCOM was really helpful and gave me a number to go to as well if orange refused, a number to call after you wrote a letter. Just hope you get a nice orange advisor called Linda! Also just mention to them that one way or the other you WILL get out this contract so to safe time can they just do it now!

cifpower

Well that was very simple and pain free. Rang up and said, "I'm ringing about the text I received about the change in call charges and I would like to exercise my right to cancel the contract." She doodled about on her computer for a minute or two and it resulted in a PAC code being sent out. Yay!

marknbrandon

I just spoke to OFCOM and seemed to get a different story from them.

The lady i spoke to in OFCOM said that the company can increase the cost of calls legally as long as the cost per month was not in excess of 10% per month.

To me this sounds really stupid, because what is to stop orange increasing the cost by 9% each and every month?

According to what OFCOM said, this would be within their legal rights.

Everyone seems to be getting a different message here now and it is getting very confusing.

Orange are wrong, we can all see they are wrong and they have even agreed they are wrong by cancelling contracts.

Why should it matter if in the last 3 months i have not gone over my limit?

Can the predict the future? They must be able to if they know this will not affect me!

If i called them back and asked for the winning lottery tickets for the next 3 months - do you think they will be as certain about that?

Joe1682

marknbrandon wrote: »

I just spoke to OFCOM and seemed to get a different story from them.

The lady i spoke to in OFCOM said that the company can increase the cost of calls legally as long as the cost per month was not in excess of 10% per month.

To me this sounds really stupid, because what is to stop orange increasing the cost by 9% each and every month?

According to what OFCOM said, this would be within their legal rights.

Everyone seems to be getting a different message here now and it is getting very confusing.

Orange are wrong, we can all see they are wrong and they have even agreed they are wrong by cancelling contracts.

Why should it matter if in the last 3 months i have not gone over my limit?

Can the predict the future? They must be able to if they know this will not affect me!

If i called them back and asked for the winning lottery tickets for the next 3 months - do you think they will be as certain about that?

Hmm, I'd re-ring ofcom. The advisor i spoke to was adamanet orange was in the WRONG on this new change to contract. Maybe that advisor was not one familiar with the new contract change orange has brought out.