Orange Price changes ?

llindsey

Walter_Sobchak wrote: »

did they tell you you you were eligible when you 1st called? Just wondering why they changed their minds?

No i was ineligible both times I called and had a note put on my file both times.
when i called up the ceo office i was just really nice to the woman and explained that because i had cancelled my older contract with another provider my bills would be alot higher now, and would be going over my minutes now.
I didn't need to quote any of the t+c and I think thats whats making them angry tbh.

The second man i spoke to was very rude and said to me that nobody that has not gone over their minutes has been able to cancel, so i asked him to write that on my account
I'm not sure if that tipped it or not.

rj1000

I've now been holding on the 0800 079 0134 number for half an hour.

Can anyone beat that?

llindsey

rj1000 wrote: »

I've now been holding on the 0800 079 0134 number for half an hour.

Can anyone beat that?

hang up and call back, they dont have a proper q system. i got through in about 30 seconds.

dinkster_2

Firstly, what a thread this is Awesome stuff!!

I've been after getting out of my contract for months now as Orange's signal and service is just diabolical!

I've just phoned up to cancel and the women was pretty ok at first until I asked for my PAC. She then went on to say she can't give me the pac until i go on sim only and then after my bill day I can cancel and request my pac.

Has anyone else heard this as it seemed a bit strange and I just hope she hasn't signed me up for a new contract!

cheers

dacouch

http://www.bitterwallet.com/tag/ofcom

Mobiles.co.uk_company_representative

I'm staying neutral on this whole thing, I would say that on one side I can see Orange not being consistent which will cause issues, but on the other hand I can see people on this very thread cancelling with glee and getting a new Orange contract the next day.

However,

GC 9.3 Where the Communications Provider intends to modify a condition in a contract with a Consumer which is likely to be of material detriment to the Consumer, the Communications Provider shall:

I'd guess that it's only likely to be a material detriment if the customer has incurred the recently-increased charges in the last 3 months. Under this GC I don't think Orange even has to allow a cancellation, but then I'm not OFCOM's lawyers

Best of luck,

floatylight

I have 3 phones on orange and called them this morning and was able to cancel all of the contracts with no trouble. My pac codes are in the post.

What i am wondering is if i cant find a better deal anywhere else is is worth trying to negotiate with orange for a deal or will they not be interested if my pac codes are on the way???

richbadman

Is there a specific date where the new orange terms have been included in the contract? Many people have signed up recently and are asking if they are eligible.

love_my_2_boys

GC 9.3 Where the Communications Provider intends to modify a condition in a contract with a Consumer which is likely to be of material detriment to the Consumer, the Communications Provider shall:

I'd guess that it's only likely to be a material detriment if the customer has incurred the recently-increased charges in the last 3 months. Under this GC I don't think Orange even has to allow a cancellation, but then I'm not OFCOM's lawyers

Best of luck,[/QUOTE]

If Orange didn't have to allow a cancelation I really don't think they would be doing it would they?
and all this in the last 3 months nonsense, doesn't wash, my circumstances could change anytime and I may have the need to call numbers not included in my minutes, surely I should have the right to cancel within 30 days of being notified of the change if I so wish?

Mobiles.co.uk_company_representative

love_my_2_boys wrote: »

...all this in the last 3 months nonsense, doesn't wash, my circumstances could change anytime and I may have the need to call numbers not included in my minutes, surely I should have the right to cancel within 30 days of being notified of the change if I so wish?

Unfortunately as with most things it will end up coming down to interpretation of codes, laws etc - and if the above is the General Condition that applies here then I'd say OFCOM are unlikely to agree that everyone can cancel, only those likely affected, and I think Orange's method of determining this (the 3 month rule) is probably good enough.

But that's just my interpretation, put up for debate - like I said it will be interesting to see what happens next.

Regards,