Orange Price changes ?

Quila

Have now been on hold to this Orange executive department for FORTY-FIVE-BLASTING-MINUTES!!!!

It's a disgrace.
I've been quoting legal, T&C etc until I'm fit to burst this morning.
Spoke to consumer direct aswell who were very very helpful, and sent me in the general direction of an organisation called oTELo. Google them, they've been pretty helpful so far, but OFCOM can physically do more for us as a majority.

It's just getting beyond a joke now, they're going to end up getting themselves in a pickle!

Mobiles.co.uk_company_representative

Orange Exec is a very small department used to handling high-level escalations; their number is everywhere on this thread and as Orange have started using their official policy strictly (which is what I was trying to get across last week) I guess they're getting way more calls than normal, so I'd be patient.

They're a good bunch, but there's not very many of them.

Regards,

CassieL

Hang up and call again - I know everyone will say "no - you're in a queue" but their systems are different. I was on hold for 50 mins this morning, redialled, connected instantly and asked where the big queue went - he said it didn't work like that for their office, it was kinda randomly allocated as they're not in the call centre.

Otelo don't figure in this - CISAS are the adjudicator for Orange, they're next in the complaint chain. If you look on Otelo's membership page, Orange aren't listed.

Quila wrote: »

Have now been on hold to this Orange executive department for FORTY-FIVE-BLASTING-MINUTES!!!!

It's a disgrace.
I've been quoting legal, T&C etc until I'm fit to burst this morning.
Spoke to consumer direct aswell who were very very helpful, and sent me in the general direction of an organisation called oTELo. Google them, they've been pretty helpful so far, but OFCOM can physically do more for us as a majority.

It's just getting beyond a joke now, they're going to end up getting themselves in a pickle!

northerngeezer

Just called Orange CEO department and said that I wanted to give NOTICE that I do not agree to T&C and to make a note of it on my account.

The guy I spoke to was very friendly and polite and said that he and all his colleagues had received similar calls all morning since 9 a.m. and that they are waiting for a reply from Ofcom as to what to do.

student_bum

I have just spoke to ofcom as many have but they tell me that you only have the right to cancel if you have gone over by 10% by using these numbers?!?!

Totality

student_bum wrote: »

I have just spoke to ofcom as many have but they tell me that you only have the right to cancel if you have gone over by 10% by using these numbers?!?!

Call back and speak to somebody who knows what they are doing.

Quila

Finally got through, going to receive a call back at some point today.
Just got the usual answer:
"You haven't used your phone enough in this way"
Threw all my reasoning at them, all my legal points, all my T&C quotes...NOTHING!!!


Help?!

Quila

Ahh, I see your point about Otelo now, thanks alot. Consumer Direct put me through, I just went with it , haha.
Really want to know what Ofcom are going to do about all this. Got my reference number and everything now anyway, so it's all good.
Think I might call again and just throw a few more legal bits and bobs in there. It can't hurt. I know I'm well within my rights to terminate this contract.

AgentGibbs

Long story short:
Called customer services 5 times, no joy. Called Ofcom, called the number they gave no joy. Kept saying that the 3 months previous I hadnt exceeded/called 08 numbers. I explained that as of Oct when I go back to Uni we have no landline so may be going over and I didnt agree to the terms. Was going round in circles and he was having none of it.

Is writing the next step or keep trying on the phone? My account will certainly have been labelled not eligible by now!

gh1990

I have just spoken to Ofcom about Orange. Was given a reference number and told to put my complaint in writing stating the reference number and to say it was a complaint as per the code of practice to avoid them dismissing it as a customer care letter. I was told to keep a copy of the letter and to date it. If i have no response in 8 weeks or the response from Orange is unsatisfactory then you take the matter up with CISAS.