Orange Price changes ?

student_bum

I have just spoke to ofcom as many have but they tell me that you only have the right to cancel if you have gone over by 10% by using these numbers?!?!

Totality

student_bum wrote: »

I have just spoke to ofcom as many have but they tell me that you only have the right to cancel if you have gone over by 10% by using these numbers?!?!

Call back and speak to somebody who knows what they are doing.

Quila

Finally got through, going to receive a call back at some point today.
Just got the usual answer:
"You haven't used your phone enough in this way"
Threw all my reasoning at them, all my legal points, all my T&C quotes...NOTHING!!!


Help?!

Quila

Ahh, I see your point about Otelo now, thanks alot. Consumer Direct put me through, I just went with it , haha.
Really want to know what Ofcom are going to do about all this. Got my reference number and everything now anyway, so it's all good.
Think I might call again and just throw a few more legal bits and bobs in there. It can't hurt. I know I'm well within my rights to terminate this contract.

AgentGibbs

Long story short:
Called customer services 5 times, no joy. Called Ofcom, called the number they gave no joy. Kept saying that the 3 months previous I hadnt exceeded/called 08 numbers. I explained that as of Oct when I go back to Uni we have no landline so may be going over and I didnt agree to the terms. Was going round in circles and he was having none of it.

Is writing the next step or keep trying on the phone? My account will certainly have been labelled not eligible by now!

gh1990

I have just spoken to Ofcom about Orange. Was given a reference number and told to put my complaint in writing stating the reference number and to say it was a complaint as per the code of practice to avoid them dismissing it as a customer care letter. I was told to keep a copy of the letter and to date it. If i have no response in 8 weeks or the response from Orange is unsatisfactory then you take the matter up with CISAS.

MarcusV

I just phoned up spoke to a very helpful woman who said in 3-5 days I will have my PAC code and that my contract was cancelled (obviously on the use of the PAC code).

I told her that I received a text message explaining changes to T&Cs and that I would like to know if I was eligible to cancel as I use my mobile for 08** numbers and did not accept the new terms.

She straight away told me I was eligible and that was that. PAC code in the post.

Thanks for all the tips on this website and also from the bitter wallet, I expected a bit of a battle but was lucky enough to speak to someone that knew what she was talking about.

Marcus

Mobiles.co.uk_company_representative

MarcusV wrote: »

Thanks for all the tips on this website and also from the bitter wallet, I expected a bit of a battle but was lucky enough to speak to someone that knew what she was talking about.

Marcus

Just to qualify this, it's likely that you're eligible under their own policy and others on this thread aren't, so it's not necessarily a matter of "someone who knows what they're talking about" but could just be down to individual circumstances.

Regards,

MarcusV

Mobiles.co.uk_company_representative wrote: »

Just to qualify this, it's likely that you're eligible under their own policy and others on this thread aren't, so it's not necessarily a matter of "someone who knows what they're talking about" but could just be down to individual circumstances.

Regards,

I'm not doubting that, as I obviously apply to their policy due to my phone usage, but was just thanking people on this website as I had no idea about any terms and conditions.

Cheers

u01jet4

OK,

just phoned up and the guy I spoke to said I have to wait till I receive the text in the next 7-10 days until they can assess whether or not I am eligible (I know I most definitely am!). What can I do sooner as I upped my minutes last month and have already run out so don't fancy waiting another 10 days to sort it out. Should I just keep calling? He said Orange Legal team have told them customers must wait until they have received the text message.

Thanks