Orange Price changes ?

mutedwhisper

I know it's been mentioned previously but please make sure that if you are sending a letter that you do keep a copy and send it recorded delivery. I never received a response and they said they didn't receive it, which may be true, but then they have a link on their website about what to do if you don't receive a response...which makes me think a lot of letters 'go missing'! Again - good lucky everyone

mutedwhisper

...or good luck!

kernal_2

UPDATE

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Orange's Legal Team are being called back into a Meeting today, so all disconnections will be held for 24 Hours, that havent already been agreed.
This to indicates Orange realise they have made a big Error, as again, UK LAW STATES THEY ARE WRONG.

CassieL

It's incredibly easy (if you can get through.. Ofcom are busy today! Wonder why ) - far nicer than talking to Orange! The person I spoke to was really helpful and explained all about the procedure, who CISAC are, and so on.

They'll take your name and address, a brief outline of the problem (you don't agree to a change in contract terms, but Orange won't let you "not agree") and give you a reference number, which you then pass to Orange who say they'll call us all back in 48 hours.

In your case I'd still wait for the text, as the month-long stopwatch for cancelling begins when the text arrives. If you've made enough 08x calls on your last 3 bills Orange will cancel you without a fight, it's only those of us who haven't made enough calls that have to use the Ofcom route. Hopefully by the time your text arrives, Orange's lawyers will have seen sense and the call centres will be processing everyone without making it harder than knitting soup!

u01jet4 wrote: »

CassieL yes I think you are right. I don't have the brains to be confident contacting ofcom etc .

LukePatchett

So, the likes of me who asked for PAC code on Saturday will still be okay?

kernal_2

Those that are already agreed are fine

SallyUK

Isn't it all getting really confusing now.

I've rang Ofcom, got my reference number, range CEO, and got my letter ready to post Recorded.

As I see it, they cancel some contracts that don't fit the criteria and might only be a few weeks/months into contract, or haven't exceeded usage etc and then don't cancel the ones that do fall within the criteria.

Couldn't Orange just admit that they've made a big mistake here and agree to cancel everyone who requests cancellation?

Or is that too simple? lol

Sal
x

marty1888

SallyUK wrote: »

Isn't it all getting really confusing now.

I've rang Ofcom, got my reference number, range CEO, and got my letter ready to post Recorded.

As I see it, they cancel some contracts that don't fit the criteria and might only be a few weeks/months into contract, or haven't exceeded usage etc and then don't cancel the ones that do fall within the criteria.

Couldn't Orange just admit that they've made a big mistake here and agree to cancel everyone who requests cancellation?

Or is that too simple? lol

Sal
x

Orange must be absolutely freaking out. They are losing millions in revenue through cancellation so are now playing hardball to retain customers by refusing cancellations.
From reading on here though some of the attitudes from the Customer Services team may come back to bite them once peoples contracts are actually up as they may well walk away from Orange on the back of poor customer service and in some cases rightly so.

rj1000

SallyUK wrote: »

Isn't it all getting really confusing now.

I've rang Ofcom, got my reference number, range CEO, and got my letter ready to post Recorded.

As I see it, they cancel some contracts that don't fit the criteria and might only be a few weeks/months into contract, or haven't exceeded usage etc and then don't cancel the ones that do fall within the criteria.

Couldn't Orange just admit that they've made a big mistake here and agree to cancel everyone who requests cancellation?

Or is that too simple? lol

Sal
x

That would be nice wouldn't it!

I can only see Orange fighting this one to the death. It's cheaper to retain an existing customer than to get a new one and if they allowed everyone to cancel it will likely have a massive impact on their figures.

Even if Orange win the battle though, i'd be surprised to see many people stay with them when their contract expires after this debacle.

WelshBluebird

If oranges people are in another meeting, then I can only think its they are going to change their tune again. Considering by not allowing people to cancel, they are breaking the law, it does make sense that they will start letting people cancel, even if orange have deemed them "not eligible".