Amazon Prime Member Fee? Charged £48...

max7

Pollycat wrote: »

I think those "pious" people you're talking about take exception to people ranting about how they've been scammed, ripped-off or conned - when in reality, they've just not bothered to read the T&Cs.

I think if someone comes on and says "Whoops, I've slipped up and signed up for Amazon Prime, it was my fault for not reading the T&Cs, but can anybody give me some advice about how to get a refund" - they'll get a totally different (helpful) response.

I completely agree with all you say, Pollycat. That was the point of what I was trying to say in my original post; my wife did not read the t&c's, she should have done - and Amazon were great about refunding the money (all credit to Amazon, they had every right to refuse the refund, but they did not). However, I would add that if companies made trails truly fool-proof (:cool:) then surely people would not find themselves in a situation where they've signed up for something they were not expecting? I absolutely concede that you're always gonna get people that sucker themselves into things, no matter how fool-proof the process is

I can also see how regular posters on this site would end up getting cynical when they continually deal with people whining about this, that and the other - when quite often the 'victim' simply has not read what it says on the tin. There's ways and means though and insulting people is neither the way nor means! I'm not talking about how my post was received...moreover, the plethora of previous posts on this and other threads. It's simply bad form.

If the people concerned are that jaded and fed of dealing with people that they perceive are fools, then they've outlived their usefulness? The thing with web forums is that you never know who you are dealing with...so it's dangerous to always assume that, just because somone is new then they are in some way inferior. For example, the people that responded to my previous posts could be dealing with Martin Lewis! They're not...but they could have been!

~Chameleon~

max7 wrote: »

However, I would add that if companies made trails truly fool-proof (:cool:) then surely people would not find themselves in a situation where they've signed up for something they were not expecting? I absolutely concede that you're always gonna get people that sucker themselves into things, no matter how fool-proof the process is

Would you care to share your ideas on how Amazon could possibly make signing up to the trial Prime Membership any more fool-proof than it already is?

max7

cajef wrote: »

The person was not being bullied as you put it, if you read the thread they initially got perfectly reasonable answers but like yourself did not like the answers they got so resorted to insulting and calling people names until people got fed up with them.

Then you chipped in with what now appears to be your style and also resorted to name calling and insults just because you had found out there had been a recall way after the thread was started.

Oh hello cajef, how nice to meet you.

Yes there was a recall, wasn't there. Anyone else would seen this as a postive step from Honda, I certainly did...which was why I brought it to L.S.D's attn.

What you class as me 'chipping in' has saved that lad/lass hundreds of pounds. Is this not what consumer sites are supposed to be about?

max7

~Chameleon~ wrote: »

Would you care to share your ideas on how Amazon could possibly make signing up to the trial Prime Membership any more fool-proof than it already is?

They could send an email to the person concerned perhaps a week before the money is debited, asking them to confirm they're happy for the money to be taken. That would be a good start. If people ignored the email then they really could only blame themselves....though I s'pose they could always be away on hols!:o

TBH I've never gone for the super duper postal service myself, so haven't even seen the trail wording...I always go for the cheapest option, which is usually free if you order over a certain amount :D. Therefore, I cannot suggest any improvements for the wording per se.........but surely, the very fact that people are getting it wrong suggests that there could be improvements? No ego here, just a simple question?

Meant to say...one thing I thought was particularly helpful was Amazon putting their freephone(:D:D) number next to the transaction on our bank statement. A stroke of genius which made it easier to find (and resolve) what had happened.

cajef

max7 wrote: »

What you class as me 'chipping in' has saved that lad/lass hundreds of pounds. Is this not what consumer sites are supposed to be about?

Which is fine and for what it is worth I am pleased he did manage to get his vehicle fixed for free however you could have got your point across without these unnecessary and rude comments.

all the stupid, ignorant, know-it-all muppets that have been yawning at, and taking the !!!! .

Who feels stupid now

Couldn't agree more re the 2 imbeciles you mention

~Chameleon~

max7 wrote: »

T

Meant to say...one thing I thought was particularly helpful was Amazon putting their freephone(:D:D) number next to the transaction on our bank statement. A stroke of genius which made it easier to find (and resolve) what had happened.

See!!

And they've also put a simple click through button on their site for all the [STRIKE]dimwits[/STRIKE] people who can't read T&C's to request a refund! Can't get any easier than that


As for sending out an email, that's a good point and could possibly be set-up to auto generate, saving manpower checking accounts. Why not email them the suggestion? :T

Pollycat

max7 wrote: »

I completely agree with all you say, Pollycat. That was the point of what I was trying to say in my original post; my wife did not read the t&c's, she should have done - and Amazon were great about refunding the money (all credit to Amazon, they had every right to refuse the refund, but they did not). However, I would add that if companies made trails truly fool-proof (:cool:) then surely people would not find themselves in a situation where they've signed up for something they were not expecting? I absolutely concede that you're always gonna get people that sucker themselves into things, no matter how fool-proof the process is

I can also see how regular posters on this site would end up getting cynical when they continually deal with people whining about this, that and the other - when quite often the 'victim' simply has not read what it says on the tin. There's ways and means though and insulting people is neither the way nor means! I'm not talking about how my post was received...moreover, the plethora of previous posts on this and other threads. It's simply bad form.

If the people concerned are that jaded and fed of dealing with people that they perceive are fools, then they've outlived their usefulness? The thing with web forums is that you never know who you are dealing with...so it's dangerous to always assume that, just because somone is new then they are in some way inferior. For example, the people that responded to my previous posts could be dealing with Martin Lewis! They're not...but they could have been!

Quite often, Max7, you'll find that it's the person who's yelling that he/she has been scammed, ripped-off, conned, swindled, tricked or duped who resorts to insults when people point out that, in fact, they haven't been any of the above.
They have, in fact, been careless.

I think another thing that irritates posters in this specific case of Amazon Prime is that instead of being happy that Amazon are being reasonable and refunding the fee, they spout stuff like this:

My message to Amazon - concentrate on providing good quality goods and services to customers and forget about trying gimmicks such as Prime Member status to bolster revenues - otherwise you might find you don't have any customers!!

As for thanking Amazon - give me a break (re Takoda's slightly patronising note) - they should be thankful that i might even consider using them in future after this episode

Numerous people have explained the process and how some people have, through their OWN fault, signed up for this and been charged - yet people still insist they've been scammed etc.

I don't agree that posters on this thread are jaded, fed-up of dealing with people that they perceive are fools and have outlived their usefulness.
It's the (often) new posters who are so sure that THEY are right and don't like being told they're wrong.

I certainly don't assume that just because somebody is new to a forum they are in some way inferior.

And I would hope that Martin himself would be savvy enough not to sign up for Amazon Prime UNLESS he really wanted to.
And I would also hope that if he did sign up 'unwittingly' he'd realise that it was HIS mistake and nobody else's.
And I would hope that if he DID think it was Amazon's fault and posted about it on here, he would accept what other posters tell him when they tell him he HADN'T been scammed, ripped-off, conned, swindled, tricked or duped - without resorting to insults.

TurkishDelight

max7 wrote: »

I absolutely concede that you're always gonna get people that sucker themselves into things, no matter how fool-proof the process is

but surely, the very fact that people are getting it wrong suggests that there could be improvements? No ego here, just a simple question?

You just answered your own question.
This thread is tiny, and I do mean really tiny compared to the amount of people offered it over the past few years.

It's not like shoppers discounts and rewards (thread here http://forums.moneysavingexpert.com/showthread.html?t=819869&highlight= ) who have got thousands of people paying every month (in one memorable case for two years!) which I personally think is clear enough anyway.

It just seems like todays mottos go more like- act in haste, get a refund and a good whinge at leisure.

I'm not going to address your other points as it's clear to me you have a attitude problem, and I so cba to deal with that today. :cool:

max7

cajef wrote: »

Which is fine and for what it is worth I am pleased he did manage to get his vehicle fixed for free however you could have got your point across without these unnecessary and rude comments.

Good, I'm glad you're pleased...:)

I'm going to try and avoid going over old ground here, it's a waste of my time and yours. All I'm saying is that the wee slogan above ("Be nice to all MoneySavers") is quite often not happening. This is a really useful site and in fairness to you (looking back at some of your previous posts) some of the advice you've given is excellent (IMHO). It's just that you and many of the regulars could achieve the same result without resorting to the unnecessary stuff...which ironcially is exactly what you say of me (above)

max7

TurkishDelight wrote: »

It just seems like todays mottos go more like- act in haste, get a refund and a good whinge at leisure.

Yep, I'll go along with that. It's the American way - and it's here...now. You just forgot the 'compensation' bit for the stress caused by it all.

TurkishDelight wrote: »

I'm not going to address your other points as it's clear to me you have a attitude problem, and I so cba to deal with that today. :cool:

Oh dear Lord, get off your soap box will you? Just when I thought this had steadied to a reasonable exchange, you go and start that silly stuff again.