Nationwide Autocentre

tomocb

I have just returned home and have looked at the tyre. It's not good.

The first thing is where the blow-out occured. It's on the inside of the tyre, i.e. facing into the car, so there is almost zero chance that this was caused by a puncture.

The second and most worrying part is that this is the only tyre that NA replaced during the fiasco! After the "major service" their mobile technician indicated that the wheel balalncing was completely incorrect on this wheel and that it had been put on the wrong way.

There is absolutely no doubt in mind now that Nationwide Autocentres are dangerous and irresponsible and I urge anyone who reads this to tell their nearest and dearest not to use this organisation.

I will be discussing the issue with the regional manager on monday. He has already agreed to come and collect the tyre given the circumstances.

I will let you know what happens.

goldspanners

tomocb wrote: »

There is absolutely no doubt in mind now that Nationwide Autocentres are dangerous and irresponsible and I urge anyone who reads this to tell their nearest and dearest not to use this organisation.

I will be discussing the issue with the regional manager on monday. He has already agreed to come and collect the tyre given the circumstances.

I will let you know what happens.

well seen as they are such a dangerous organisation i hope to god your not going to let them fit another tyre to your car,they might just kill someone this time :eek:

patman99

Had my car MOT'ed at their Colchester branch. whole front office seemed to be in chaos due to phone being broken, but no problems with MOT test. Tester even pumped-up a slightly underinflated tyre at no extra cost.

Mind you, having observed the mechanics, most of them appear to be under 20.

Would I go back?, only if they are still doing £27 off your mot vouchers next time I need one.

tomocb

I have met the senior manager from NA this morning and we had a lengthy discussion about the outstanding issues.

I'm happy to say that the tyre that had the blow out was not replaced by NA, even though the location on the invoice was driver side rear.

The manager explained that he had checked the make and model of the tyre and it did not match and I am happy with his is assessment.

We do not know how the tyres became mixed up, but because the car was in their garage so many times it is highly possible that it got swapped during one of the visists.

Although he gave a gaurantee about all of the tyres on the car, because of the nature of the blow out, it appears that it is due to a manufacturer defect.

I also explained that I had not yet replied to the letter from CEO because I was still not 100% confident that the car was driving as it was before this started.

We agreed that I would take the car to another garage to get a replacement tyre and would let them asses this outstanding issue.

If they are happy that the car is ok then I will write back to NA and confirm that the problems with the car are now resolved.

The only thing left to do at that point will be for the CEO to convince me that they really have overhauled their QA process like I have been advised.

I have also agreed with NA that I will update this thread with the outcome no matter what, so that it least we can get closure on this.

haggisAThome

was it Alan Riley ?

LandyAndy

pippitypip wrote: »

I've added this comment so that people can know they shouldn't be tainted by the sane brush all over the country..

We could have done with that a few times.

nickyhutch

God Almighty. I went to nationawide once, and their service was appalling (rude, obnoxious, didn't call when they said they would, advised a further £800 of work was necessary which wasn't), so never went back. Simples.

LandyAndy

tomocb wrote: »

If they are happy that the car is ok then I will write back to NA and confirm that the problems with the car are now resolved.

The only thing left to do at that point will be for the CEO to convince me that they really have overhauled their QA process like I have been advised.

I have also agreed with NA that I will update this thread with the outcome no matter what, so that it least we can get closure on this.

You will have gone away.

They will have paid lip service to change.

Their operations will not change.

Is my, admittedly cynical, opinion.

tomocb

LandyAndy wrote: »

You will have gone away.

They will have paid lip service to change.

Their operations will not change.

Is my, admittedly cynical, opinion.

My worry is that are you could well be right. I hope not. The manager this morning did sound disappointed about how his branches(s) had been delivering poor service.

At the end of the day, if more people experience this then NA will lose more business and it will start to effect them financially.

Approach this business with extreme caution.

tomocb

haggisAThome wrote: »

was it Alan Riley ?

No. I have since taken the names down from this thread as they didn't really serve any purpose. You're halfway there though!