Nationwide Autocentre

backfoot

cheeky wrote: »

NA are a member of the Retail Motor Industry, RMI (they have a helpline if you require more assistance) and all members are assessed to their standards. They also have a very high number of staff/students on apprentiships (i used to work for the company they outsorced their training to)
I have also taken 2 of my 3 cars for yearly service and MOT to Rugby and both solihull branches for the last 5 years and not once have i had crap service. Everytime we paid with tesco vouchers and neither have we had the hard sell for extra business. The only time either car failed its MOT (and one was a P reg rover!) was due to a ABS fault only Honda could identify. They were nothing but helpful in trying to get it back in for a cheap MOT within 2 weeks even though honda couldnt locate the part in Europe

Hope you sort it out, but please get a grip

The point of this thread is that Customers of NA have not benefited from the experience you have received. It would be hoped that the majority would. The OP has clearly had a series of problems,which NA now finally seem to recognise. Perhaps he should of moved on, but once he got into the cycle of trying to remedy these problems,they still kept letting him down. He has tried his utmost to seek resolution and obviously he has taken it all to heart with a passion.

There is no need to denegrate him so much. Don't you ever get emotional or passionate about something? You may not recognise his particular difficulties but others do and have offerred support. Interesting to know what your cause celebre is/have been?

tomocb

cheeky wrote: »

Why use them for 5 years of "appaling, rude, arrogant, inadequate service" and then be so shocked, when you look a complete fool?! And do you think managers take you seriously (as a person) when you report then to the police for theft!!? :rolleyes:

NA are a member of the Retail Motor Industry, RMI (they have a helpline if you require more assistance) and all members are assessed to their standards. They also have a very high number of staff/students on apprentiships (i used to work for the company they outsorced their training to)
I have also taken 2 of my 3 cars for yearly service and MOT to Rugby and both solihull branches for the last 5 years and not once have i had crap service. Everytime we paid with tesco vouchers and neither have we had the hard sell for extra business. The only time either car failed its MOT (and one was a P reg rover!) was due to a ABS fault only Honda could identify. They were nothing but helpful in trying to get it back in for a cheap MOT within 2 weeks even though honda couldnt locate the part in Europe

Hope you sort it out, but please get a grip

If it's the RMIF that you're referring to then that is simply a trade federation and serves no purpose to consumers. The Motoring Industry Code of Practice is what they should be subscribed to and they are not.

Reporting to them to the police on face value looks a little strange at first, but once I had spoken to them, they were more than happy for me to report the incident, so that they have a statement from me in case in goes to court. I am simply trying to cover all angles as I imagine that NA will try to defend itself rigorously.

The reason I persist with this (and as I have repeated several times in this thread alone) is because they are still ripping off other customers. If I don't ever use them again then I'm alright, but what about everyone else?!? I feel this is something worth fighting for, you may not think so and I don't have any problem with that.

System

well we have used them without problems i particularly like the discount for being an AA member !

pippitypip_2

Gosh, I just came across this thread and I am so shocked.

I've used two branches in Essex and have found them to be absolutely fantastic, extremely good value, hard workers and they replace bulbs etc for free when you just drop in. They're so friendly and have used them for about 5 years and recommend them all the time!

I've added this comment so that people can know they shouldn't be tainted by the sane brush all over the country..

However I do hope OP you manage to resolve everything you need to as it does sound like shocking service. It is puzzling though, why you conitnued to use them over 5 years if you were not a happy customer?!!!

pippitypip

tomocb

pippitypip wrote: »

Gosh, I just came across this thread and I am so shocked.

I've used two branches in Essex and have found them to be absolutely fantastic, extremely good value, hard workers and they replace bulbs etc for free when you just drop in. They're so friendly and have used them for about 5 years and recommend them all the time!

I've added this comment so that people can know they shouldn't be tainted by the sane brush all over the country..

However I do hope OP you manage to resolve everything you need to as it does sound like shocking service. It is puzzling though, why you conitnued to use them over 5 years if you were not a happy customer?!!!

pippitypip

If they were properly monitored by an idependent body then I would probably wouldn't feel inclined to keep on returning to them to make sure they are not ripping people off constantly.

The only person who would benefit from my not returning would be me and NA would still be benefiting from the cost of others.

tomocb

A quick update from me: I have been contacted this morning by a senior manager as a courtesy call to check how things are with my partner's car. I did not discuss the condition of the car, but will be doing so later.

I explained that I had not had the follow up letter suggested in the Chief Executives last letter which promised a summary of the steps taken since the "full investigation"

Additionally I was requested at some point to consider removing the names from the original post. I have done this and in retrospect should not have posted the names of individuals, so I apologies to those people who are mentioned. The issue here is about an organisation, so there is no need for me to drop employee names.

Once I receive the next letter from the company I will let you know where everything stands, but I suspect that things will not have improved as much as they should and there is still a long way to go yet. I hope I'm wrong.

tomocb

Another update: I finally received the letter from the CEO, however the letter was dated after when the regional manager had advised me it had been sent, by a considerable amount of time.

Also, the letter filename in the footer of the document was also recent.

Anyway, I had been discussing the matter further with my partner about the state of the tyres which NA had advised were perfectly ok - contradictory to what the technician had originally advised. I was intening on writing back to the CEO when my partner phoned me up and said that she had just had a blow out on one of the rear tyres!!

She is ok but just a little shaken up as she is 7 months pregnant. The AA are on their way to meet her now and to fit the spare as I'm at least an hours drive from there.

I telephoned the regional manager straight away to explain the situation and have requested that we all meet up to find out what the hell is going on. I have asked the AA for a full report on the condition of the tyre.

Could things get any worse for this organisation?!?

Thoughts anyone? Is this still just coincidence or this the worst case of car maintenance you have ever heard of?!?

AirCooledHeaven

How could you attribute a blowout to previous poor maintenance? Unless they had previously damaged the tyre, but I imagine yoiu would have checked that previously. Clearly you've had a bad experience with this company but I don't think you should automatically attribute every fault with the car in question to negligence on their part.

transatlanticrachael

I've just had really poor service. I assumed I'd be saving money by using my tesco vouchers but alas I wish I'd known better!!!

They told me my car that has done 24 000 miles needed a new engine (VW Lupo) to a tune of a thousand pounds. I decided to get a 2nd opinion, from a local guy who has said no way did it need a new engine. With a new mot and all the work, it's come to £600 from the new (reliable!) guy.

Will never go back. Asked the new guy about where we would stand arguing with nationwide (they still managed to charge me £73 for labour) and he said nowhere, that it would have been their 'opinion' regardless of how wrong they were!

tomocb

AirCooledHeaven wrote: »

How could you attribute a blowout to previous poor maintenance? Unless they had previously damaged the tyre, but I imagine yoiu would have checked that previously. Clearly you've had a bad experience with this company but I don't think you should automatically attribute every fault with the car in question to negligence on their part.

Sorry ACH, but that invitation does not extend to you.