Nationwide Autocentre

AirCooledHeaven

Sorry to hear about your problems but I can't help feeling you're on a one man mission to prove something that no one else really cares about.

For the sake of your blood pressure just put it down to experience, stop letting it eat you up, and get on with your life.

payless

Used them twice
once - service fine / fair value but seemed a bit pricey on the extra work they say was needed ( and likely true) but did the job.

Used them again ( this time as using tesco vouchers - so very cheap service/MOT ) as well as other points about work ( strangely they were not interested in doing glowplugs and calipers that I wanted - only keen on doing discs- pointless as I knew the caliper was the reason disc had warped ) they also forgot to change a filter .

Got 1/2 of service fee back ( ie double the value of Tesco points), won't use them again

LandyAndy

tomocb wrote: »

I didn't say I was going to continue using them.

Also, the first part of my post explains what I'm trying to achieve in getting other people to not use them. Nothing about me.

Hope this clarifies.

No it doesn't clarify at all why you repeatedly used a supplier who consistently delivered service you were seriously unhappy with and which, on occasions, threatened your personal safety.

It's not as if alternative garage services are hard to find.

tomocb

LandyAndy - I was given personal gaurantees by senior management that they would rectify everything that had done wrong in the past and assured me that they had sorted the problems out at "shop-floor level".

I believe in giving people a chance if they have made mistakes. While this has turned out very bad for me and my partner, it does now mean that I can escalate this to all of the organisations I mentioned above and help other people from experiencing this problem.

I can't make it any clearer than that I'm afraid. If you don't use Nationwide then you won't benefit from my advice. You are already fortunate enough not to have to suffer their incompetance.

AirCooledHeaven

tomocb wrote: »

Gardner1 - And what exactly are you doing to help other people ensure they don't get ripped off by motoring organisations?

tomocb, you've had this same rant on at least two other forums, you've also posted moans about hotel accommodation, sky customer service, and no doubt many other products and services. You appear to be a career whinger. You should try and find something positive in your life and focus on that, if nothing else for the sake of your partner and any other family members...

backfoot

Good luck tomocb with your complaint. I consider I sufferred appalling service on two occasions from NA. I have documented my problems on another thread.I commend you on trying to resolve the issues directly with the senior Managment of the company but it does appear that they do not wish to take it seriously. My dealings with them indicate they they actually have a policy of dismissing complaints out of hand.The staff I dealt with were rude arrogant and unhelpful. I certainly will keep well clear in the future.

I think car problems are notoriously emotive topics,especially when concerned with safety.I believe NA utilise this to grab marginal type work preying on non expert punters.

Best of luck in trying to improve standards for others.Keep us informed.

tomocb

AirCooledHeaven wrote: »

tomocb, you've had this same rant on at least two other forums, you've also posted moans about hotel accommodation, sky customer service, and no doubt many other products and services. You appear to be a career whinger. You should try and find something positive in your life and focus on that, if nothing else for the sake of your partner and any other family members...

AirCooledHeaven - And you appear to be on the wrong website. Exactly how is your rant now any different from mine??

You rant has no relevance to my original post also.

The problem my partner and I had with hotel accomodation was that several rooms were broken into and they did nothing about it! Perhaps you think that is normal behaviour?

Sky customer service is well known by many people and have been the subject of many discussions. Both of these items were posts and not threads that I started.

Clearly you need to get your fact straights first and try and understand that this website is about people helping other people.

At the moment, I can't see how you're doing that.

AirCooledHeaven

tomocb wrote: »

Clearly you need to get your fact straights first and try and understand that this website is about people helping other people.
.

So point me to all the posts where you have actively contributed to other peoples problems? This thread is simply your personal soapbox. Just come back and give us a summary of your findings once you have resolved matters with NA, then we will be able to judge if it is helpful to us or not. It's great that you are fighting on behalf of other potential NA customers but we don't need a blow by blow account with transcripts of emails and phone conversations, blah blah blah...

AirCooledHeaven

tomocb wrote: »

Exactly how is your rant now any different from mine??

My rant has stimulated debate :rolleyes:

LandyAndy

tomocb wrote: »

LandyAndy - I was given personal gaurantees by senior management that they would rectify everything that had done wrong in the past and assured me that they had sorted the problems out at "shop-floor level".

I believe in giving people a chance if they have made mistakes. While this has turned out very bad for me and my partner, it does now mean that I can escalate this to all of the organisations I mentioned above and help other people from experiencing this problem.

I can't make it any clearer than that I'm afraid. If you don't use Nationwide then you won't benefit from my advice. You are already fortunate enough not to have to suffer their incompetance.

I think they have a business model based on employing poorly or untrained staff who are young and poorly motivated and using the consumer's ignorance to sell unneeded services. They can't 'put this right at the shop floor' because their business would be unsustainable if they employed fully trained mechanics to do a decent job of the work required.

'Senior management' will no doubt make all the right noises but I doubt they will do anything concrete.