Nationwide Autocentre

tomocb

AirCooledHeaven wrote: »

So point me to all the posts where you have actively contributed to other peoples problems? This thread is simply your personal soapbox. Just come back and give us a summary of your findings once you have resolved matters with NA, then we will be able to judge if it is helpful to us or not. It's great that you are fighting on behalf of other potential NA customers but we don't need a blow by blow account with transcripts of emails and phone conversations, blah blah blah...

I think your confused. How have I "contributed to ther peoples problems"?? Surely you mean to question how I have helped people?

I'm finding it very difficult to take you seriously when you have so many posts on a consumer website and I have so few, yet you are telling me what I should be doing and that I'm doing all the complaining!?!

You come across to me as someone who would rather watch the world go by and argue about frivolous things instead of discussing the real issue on this thread.

I would like to ask you to either contribute constructively to this thread or simply ignore it and quit whinging.

LandyAndy

tomocb wrote: »

I think your confused. How have I "contributed to ther peoples problems"?? Surely you mean to question how I have helped people?

I'm finding it very difficult to take you seriously when you have so many posts on a consumer website and I have so few, yet you are telling me what I should be doing and that I'm doing all the complaining!?!

You come across to me as someone who would rather watch the world go by and argue about frivolous things instead of discussing the real issue on this thread.

I would like to ask you to either contribute constructively to this thread or simply ignore it and quit whinging.

This is an organisation that must anticipate a measure of customer dissatisfaction as part of their model. The effects of it are built into their plans. In the modern world most people can quickly find evidence on the internet of their poor work.

Management will of course apologise and make refunds on a micro scale but they are not going to seriously amend their macro outlook because it would be economically unviable.

If you believe that National (or any other fast fit outlet) is going to change its basic business premise because of you and your actions then I fear you will be sorely disappointed.

backfoot

AirCooledHeaven wrote: »

So point me to all the posts where you have actively contributed to other peoples problems? This thread is simply your personal soapbox. Just come back and give us a summary of your findings once you have resolved matters with NA, then we will be able to judge if it is helpful to us or not. It's great that you are fighting on behalf of other potential NA customers but we don't need a blow by blow account with transcripts of emails and phone conversations, blah blah blah...

It's quite ironic that this poster has taken up the devil's advocate position without any direct experience of the company concerened.The approach seems to be that the original poster should back off, ignore the problems and move on.No idea why the original poster has been singled out.

Curious, when on another thread they themselves are overly vexated about free parking for disabled persons. Similarly they have entered into an argument there over how people should construct their arguments and what content they should be allowed to write on the forum:rotfl:

backfoot

LandyAndy wrote: »

This is an organisation that must anticipate a measure of customer dissatisfaction as part of their model. The effects of it are built into their plans. In the modern world most people can quickly find evidence on the internet of their poor work.

Management will of course apologise and make refunds on a micro scale but they are not going to seriously amend their macro outlook because it would be economically unviable.

If you believe that National (or any other fast fit outlet) is going to change its basic business premise because of you and your actions then I fear you will be sorely disappointed.

I agree with much of what you say and made the same points ealier about their business approach/model. I do think that you shouldn't underestimate the power of referalls/recommendations. The more people who experience this low level of service and report upon it,the more the organisation will eventually have to address it ,even partially.

Gerald Ratner will have thought his throw away remarks about his crap products wouldn't have caused the impact they did and the demise of his company.

By being a nuisance the OP will at least gain a certain degree of satisfaction in making some discomfort for those who have given him much more than he should of expected.

AirCooledHeaven

tomocb wrote: »

I think your confused. How have I "contributed to ther peoples problems"??

You have misquoted me, read it again.

tomocb wrote: »

I would like to ask you to either contribute constructively to this thread or simply ignore it and quit whinging.

There is nothing to contribute to this thread, this is not a debate, there is nothing to add, this is a monologue of your complaint.

As other posters have tried to tell you, you are wasting your time. If you think NA gives a damn about your complaint and seriously believe that "senior management" are planning to change things at "shop-floor level" and you'll get a "written apology from the Chief Executive" then you must be delusional, they are merely fobbing you off until you go away.

Looking at your quotes they must think you're a complete fruit loop:

"Given the extreme seriousness of these events I have been left with no choice but to report Nationwide to the police for theft of money"

"In addition to this I will provide a full and comprehensive report to trading standards, the national and local press, internet motoring forums and do I everything I can to ensure that consumers do not use Nationwide at all"

You have had five experiences with NA, all of them "bad". Why didn't you stop using them after the first, or second, or third visit ? Why?

AirCooledHeaven

backfoot wrote: »

It's quite ironic that this poster has taken up the devil's advocate position without any direct experience of the company concerened.

/QUOTE]

How terribly presumptuous of you. How would you know if I have used Nationwide Autocentres or not? Are you clairvoyant?

LandyAndy

backfoot wrote: »

I agree with much of what you say and made the same points ealier about their business approach/model. I do think that you shouldn't underestimate the power of referalls/recommendations. The more people who experience this low level of service and report upon it,the more the organisation will eventually have to address it ,even partially.

Gerald Ratner will have thought his throw away remarks about his crap products wouldn't have caused the impact they did and the demise of his company.

By being a nuisance the OP will at least gain a certain degree of satisfaction in making some discomfort for those who have given him much more than he should of expected.

So you did. Didn't see your previous post before.

The difference from Ratner is that Nationwide executives will say 'isolated incidents, will be looked into, new safegaurds in place, happy to refund disgruntled customers, new program of staff training etc' what they will not say is 'Our business is based on exploiting the ignorance of the public'.

backfoot

AirCooledHeaven wrote: »

backfoot wrote: »

It's quite ironic that this poster has taken up the devil's advocate position without any direct experience of the company concerened.

/QUOTE]

How terribly presumptuous of you. How would you know if I have used Nationwide Autocentres or not? Are you clairvoyant?

It would have helped your arguments if you had supported them by saying what your experience was then. As you still haven't and have just left us guessing it still appears you are troll looking for someone to pick an internet argument with, and with no good apparent reason.

Equally your dim response above, didn't care to respond or comment on your contrasting attitude to your own 'cause celebre' of free disabled persons parking and that which tomocb has tried to put across regarding his own situation.

AirCooledHeaven

backfoot wrote: »

Gerald Ratner will have thought his throw away remarks about his crap products wouldn't have caused the impact they did and the demise of his company.

By being a nuisance the OP will at least gain a certain degree of satisfaction in making some discomfort for those who have given him much more than he should of expected.

Ratners comments were printed in the tabloid press, the readers of which were his target market. It is not surprising his company crashed and burned.

In contrast the OP is one lone voice of dissent. At best the senior management are experiencing no more than mild irritation. The OP may well feel a sense of satisfaction but his premise is that his actions will benefit all future customers of NA. Clearly that is never going to happen and it is naive in the extreme to think that it would.

AirCooledHeaven

backfoot wrote: »

AirCooledHeaven wrote: »

It would have helped your arguments if you had supported them by saying what your experience was then.

You are missing the point, I wasn't arguing for and against the quality of NA's service, therefore my personal experience of them is not relevant in that context. I am simply trying to debate the futility of the OP's campaign and desperately trying to understand why he would continue to return to a business time after time that consistently, in his opinion gives him bad service

For the record I have used NA once and had a positive experience. I took my car for some work, they did the work to my satisfaction, I paid them, end of story...